Scammy hidden fees and technicalities
The gym is fine, the equipment and staff were good, but as many have said, their cancellation policy is full of hidden fees and scammy policies. They are correct in that their fees are officially in the contract, but the details they get you with, mainly the rate guarantee fee, are buried, obscure and confusing. We had a very frustrating conversation with their customer service company that leaves a very bad taste in my mouth. I would like to be able to recommend the place, but absolutely cannot because of their unethical practices of extracting fees through technicalities. Seems like very poor business practice that won’t serve them well in developing a positive brand identity. Stay away and use a different option, there are many.