TERRIBLE customer service
I purchased the JenniBag suitcase and quickly realized it wasn’t going to work for me. I contacted the company to initiate a return in June of 2025, and was they responded saying they were starting the return process and asked me to send my order details so they could personally “make it right.” I’ve received zero follow-up, zero communication, and zero resolution. At this point, it feels like I’ve been completely ignored and strung along. This level of customer service is not just disappointing — it’s downright unacceptable. If you claim to stand behind your products and promise to “make things right,” you should actually follow through. Instead, I’ve been left chasing a refund for weeks with no response. The bag itself wasn’t the issue — but this experience has ensured I’ll never purchase from this company again. If you're thinking about buying from them, beware: once they have your money, you're on your own.