Jennibag (jennibag.com) has a 2.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 57% of reviews are 1 star, a relatively high share; The business has replied to 12% of negative reviews. Last updated 2026-09-05.
I love the fabric of the bags. Very durable looking. I would have given 5 stars however my main large bag has a stiff area right in the front of the bag over the zipper. I’m not sure if it’s a bend in the zipper or what but I think it will be OK. You just have to ease it past that spot to get it to zip.
Packages arrived...it took me some time to get them opened up, but when I did....the.box marked "black" was, indeed black. However, the box marked "teal" was dark grey. Not a green/blue grey that could have remotely been called teal, but grey. I hadn't decided if I should complain or not, but this survey gave me a voice. So, the order was not what I had ordered, but is "adequate" which maybe isn't good, considering the price.
The bag has great space for clothes. The zippers can be a little stiff but I imagine will get better with more use. The wheel dolly is very useful but with the weight of the bag, it is at an angle that creates a bit of a challenge manuevering it. The bag with rollers doesn't fit in all overhead compartments. I had to remove the wheel dolly. It is easy to remove a packed bag from the roller on a plane, however very hard to place it back on it while in the aisle trying to disembark the plane.
Loved the bag and great customer service!!
There were some shipping/delivery problems that occurred after my purchase left the Jennibag facility. I mention it first because the team at Jennibag stayed in constant communication with me. They were very responsive in tracking down my order and did not hesitate to send a replacement after they determined part of my order had been lost. I love the 2.0 bag- it seems very sturdy. I’ve used it twice now. I can wait to use the vacuum kit with my next trip
I order the JenniBag, tote & accessories Dec. 2025. It took over two months to come. I used in March for a plane trip. I'm elderly and I liked the idea of rolling it as a carry on and putting in the overhead bin. 1st of all, the roller kept falling off the bag while walking in the airport. I couldn't carry it because of the weight. When I got the plane, I took the roller off, folded it, but it didn't fit in the bag so I had to put it under the seat. One of the zippers did not glide smoothly. The worse part was when I got to my hotel and needed a dress, I had to literally fully open the bag on the bed (zipper stuck), in order to get to the hanging clothes that lay across the bottom of the bag. Great marketing, sounds like a great idea, but is useless. I've been trying to return the bag since March. After emails back & forth to customer support until the end of May, I'm told that my options are : Keep the bag and I'll be refunded 50% or ship it back to the CHina warehouse at my expense. NOOOO! If I had realized all that, I would not have ordered it. I finally put in a claim on my credit card. I'm surprised Jennibag is still in business.
The bag looked nothing like what was represented in the ad, very dodgy in comparison. Very long delivery too. Total scam Disgraceful
If I could put zero stars, I would. Not only did the zipper break the first time I tried to use it, but I took it to three different places to repair the zipper and I was told that the fabric was too cheap. I even bought roller wheels to go with the bag and since I can’t use them I need to return it. I’ve emailed many times and their Customer Service is absolutely horrible and unacceptable.
Overpriced cheap stuff from China. Tried to get a refund, but they denied it. They offered me 5% off on my next order to “show their good will”. Don’t order from this Chinese company.
Well not this all makes sense as I have been trying to return this bag for 2 months and have gotten no where. The bag is cheap and complete trash. Do not waste your time and energy. SCAM
My first order arrived within the promised timeframe, and I would have given JenniBag 5 out of 5 stars. Unfortunately, my second order was a completely different experience. I emailed customer service to let them know the bag was a gift and explained that I needed it by early to mid-week. I even paid for expedited shipping to make sure it would arrive on time. They assured me they would make sure it arrived by then and said they would send me a tracking number. I never received a tracking number at all, and the order did not arrive when they promised. I’m extremely disappointed with how my second order was handled. Communication was poor, and they did not follow through on the commitments they made. Be prepared not to receive a response within the timeframe they claim, and don’t rely on promised delivery dates if your order is time-sensitive. Zero stars if I could. JenniBag completely dropped the ball on my time-sensitive order. Poor communication, no urgency, and no attention to deadlines. I wouldn’t trust them with any order that has a deadline.
Fake. Nothing like the photos. A total rip off. I paid $38 for this trash. Do not buy.
I love my Jennibag Bag so much I ordered another set so I have a spare.
I bought 2 bags before discovering that this company is scammy. Since my order was still in the “preparing” phase, I reached out to see if I could cancel. Magically, my order had been shipped out after that despite being prepared for over a week. I was told I will have to wait til I receive the bags. Fair enough. So I get the bags and send photos back of everything still in the packaging explaining again that I would like a refund. Apparently Liz was “very committed” to making sure I had a better post purchase experience, but since then I have heard nothing. I’m no longer getting confirmation emails that someone will get back to me soon either. Feels like they’re trying to have it go past the allotted return period so that I won’t be able to. Don’t waste your money. I’ve been trying to contact them since mid June.
I purchased two Jennibags, which I just received last week. The bags reak horribly of a fishy smell. There is no way that I would pack clothes in these bags. Per their 60 day money back guarantee, I requested that they send me whatever was needed in order for me to return these bags. Rather than give me the information, they have asked me to record a video stating what the problem is and showing them the bags. I was also told to read their return policy, which states that they do not accept returns unless the bag is damaged or defective. This was not information that was given out at the time purchase and goes against their 60 day money back guarantee. When asked if they would honor their money back guarantee, I have received no other response. Highly recommend that you do not purchase from this company.
I am incredibly disappointed with Jenni Bag's customer service. They refused to issue a refund for my order, despite the fact that both the primary bag and the compression bags are completely unused and remain in their original condition.
Flimsy Materials, zipper does not close all the way. Poorly made. I immediately decided to return the bags as soon as I received them. (I ordered the leather look duffle bags) Saw the zipper problem and how cheaply it’s made. Company does not honour their return policy. I sent the pictures of their bags I wanted to return along with the reason I want to return them. Got generic emails from them stating that my return request is being reviewed. It’s been over 2 months and they never sent me a return label to return the bags. No refund. I’m stuck with these cheap bags and I’m out $190. Not a trustworthy company. Don’t waste your money like I did.
Well made.. Affordable and does what you see on the videos. Just practice folding, rolling, and laying it on a flat surface..
We recently purchased the 1.0 for an 8-day trip to Italy with high expectations for a carry-on. Unfortunately, the disappointment began at the airport when both bags exceeded the carry on weight. And there were only clothes in the bag. No shoes, no toiletries, just clothes. So the bags had to be checked and the manufacturer is correct about one thing, they are intended to be just a carry-on. When I retrieved our bags on the initial leg of our trip, they were open, zippers unsecured, and it was a complete embarrassment at baggage claim. I did contact JenniBag directly and they blamed the airline and would not offer any warranty. They told me to contact the airline to file a claim. I disagree to some extent, as I feel that the overall quality of any bag should not leave a bag looking like this in the event it has to be checked due to weight or gate checked at the last minute due to aircraft limitations. Overall quality seemed poor with PVC feel and zippers that were hard to secure and stay fastened. As far as the warranty if issues arise, good luck. They even post a “2-year warranty” now on their website but would not help me at all. We even asked to see if they would consider upgrading to the 2.0 with us paying the difference based on this experience and received no reply. In summary, we won’t be traveling with these bags again.
I ordered 2 Jenni bags . They are very poor quality, don’t zip easily, thin fabric. Don’t fall for their lies, I have contacted them numerous times and they will not send me return instructions. After reading all of the other bad reviews, I am going to do a chargeback on my credit card.
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