Extremely Disappointing Experience
My first order arrived within the promised timeframe, and I would have given JenniBag 5 out of 5 stars. Unfortunately, my second order was a completely different experience. I emailed customer service to let them know the bag was a gift and explained that I needed it by early to mid-week. I even paid for expedited shipping to make sure it would arrive on time. They assured me they would make sure it arrived by then and said they would send me a tracking number. I never received a tracking number at all, and the order did not arrive when they promised. I’m extremely disappointed with how my second order was handled. Communication was poor, and they did not follow through on the commitments they made. Be prepared not to receive a response within the timeframe they claim, and don’t rely on promised delivery dates if your order is time-sensitive. Zero stars if I could. JenniBag completely dropped the ball on my time-sensitive order. Poor communication, no urgency, and no attention to deadlines. I wouldn’t trust them with any order that has a deadline.