Jennibag (jennibag.com) has a 2.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 57% of reviews are 1 star, a relatively high share; The business has replied to 12% of negative reviews. Last updated 2026-09-05.
Ordered my bag and unfortunately there was a delay with delivery. I emailed customer support and they responded immediately and took extra care to ensure my bag arrived timely thereafter. I felt confident and relieved it was handled so professionally. I can’t wait to use!!
Arrived with two spots/stains inside. Several area of the zippered areas arrived with sections of the teeth open. I've emailed with this information and asked for further instructions. Haven't heard anything yet 😕
I wouldn’t even give one star but just like the entire experience, clearly your customer doest matter much after a purchase is made.
The bag is nicely made and once I figured out how to lock the cart—it worked too. However, it held much less than I expected it to hold based upon the videos. I want to return it but I am two emails in without instructions on how I might do so.
Your product is falsely advertised. All videos show a time lapse between packing in each section. When they show the bag at the 2nd level, zipped as a carry on, there is nothing in the garment bag (1st level). I repacked 4 TIMES and you cannot zipper at final packing (and the zippers are garbage, split instantly. Clothes in the garment bag immediately fall to the bottom, thus making that part too bulky to close the bag. I have received 2 customer service emails, which are clearly robotic, that i would be contacted by quality control I bought 2 bags and it was a waste of money.
Thank you for sharing your feedback. We are sorry to hear that your experience with your recent purchase was frustrating. We understand your concerns regarding the packing process shown in our videos and the issues you had with the zippers and the garment bag. Your feedback has been escalated to our quality control and customer service teams. A representative will be in touch with you shortly to assist you further.
The material feels cheap and why isn't there some way to lock the zippers closed?
I was expecting the piece with rollers to be included. I’m am also 70 years old and carrying that bag for such distances in international airports (which are where I’ll be traveling) extremely difficult. I don’t think I can do it. I would like to know why it didn't come with the rollers as this is what I believed I was purchasing. Thank you
I was expecting the piece with rollers to be included. I’m 70 years old and carrying that bag for such distances in international airports (which are where I’ll be traveling) extremely difficult. I don’t think I can do it.
Thanks for your feedback! It looks like you purchased the Classic Edition, which doesn’t include rollers. Good news—our Roller Attachment lets you easily upgrade your 2.0 Classic into a Roller Edition. Check your inbox for a discount to make the upgrade easier!
UPDATE: I received my bag in time (3 weeks past order date because it ships from Singapore) but it will NOT take the place of a full-sized suitcase. It's another duffle carryon mixed with a garment bag. Not worth the $89.85. Asked to return since I already have a carryon and will need to use my full-size suitcase for my trip. I ordered the bag and paid $89.85 on 9/9/25 for a trip I'm taking on 9/26. I got a "your bag was shipped" I got a generic message that the bag was shipped, but No tracking since. I ordered direct from website!!
Thank you for your feedback! We want to clarify that we do not affiliate with any third-party sellers—all genuine JenniBag orders are sold exclusively through our official website: https://jennibag.com If you purchased directly from us and experienced any issues with shipping or tracking, please email us your order details so we can assist and ensure your bag reaches you in time for your trip. We truly appreciate your support and hope to resolve this for you!
Buyer beware - I never received my order and customer service isn’t responding to emails.
We are very sorry to hear that you have not received your order and that our customer service team has not responded to your emails. This is not the experience we want for our customers. Please send an email with your order details to [email protected]. We will prioritize your inquiry and ensure that a member of our team gets back to you as soon as possible to resolve this issue.
The Jenni bag is attractive and will be out to immediate use for my upcoming trip. It is light, looks sturdy and had plenty of space. Shipping took awhile, but be patient.
Thank you for your feedback! We’re glad you find your JenniBag sturdy, spacious, and travel-ready. We appreciate your patience with shipping—we’re working hard to make it even faster!
Looks very durable, love the muted teal color. Can’t wait to use it!
Thank you for your kind words! We’re thrilled you love the muted teal color and find your JenniBag durable. Can’t wait for you to take it on your travels—enjoy! 💛
Hi Alison, We’re so sorry about the delay and the inconvenience caused. We’ve reached out to you directly via email to resolve this as quickly as possible — please check your inbox so we can assist you further.
A super product , great value and delivery time. Excellent customer service and backup when required. Highly recommended. Thank you Jet and your team.
Hi Darlene, Thank you so much for your kind words! 💛 We’re thrilled to hear you’re happy with your JenniBag and our service. Your support means the world to us!
LOVEEEEEEEEEEEEEEEEEE THE BAG THE… LOVEEEEEEEEEEEEEEEEEE THE BAG THE COLORS😍😍😍😍😍😍😍 BOUGHT 8 OF THEM!!!
Hi Ronald, Wow, thank you for your amazing enthusiasm! 😍 We’re thrilled you love the colors and your JenniBags. Enjoy packing and traveling with them! 💛
Hi Abc, We’re very sorry your JenniBag hasn’t arrived yet! We understand how disappointing this must be. Please drop us an email with your order details, and we’ll make sure to provide an updated tracking status and assist you promptly.
Hi Beverly, We completely understand how frustrating a delayed order can be—especially when you’re excited to receive your JenniBag! Please drop us an email with your order details, and we’ll get you the latest tracking update right away.
I finally received my new Jenni bag and I love it ! Looking forward to packing it for a trip very soon!!
Hi Sharron, We’re so glad to hear you love your new JenniBag! Can’t wait for you to take it on your upcoming trip—enjoy packing and traveling! 💛
We’re sorry your bag hasn’t arrived yet! Please check your email for the latest tracking update—your JenniBag is on its way and should reach you shortly.
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