Very poor quality, customer support & return policy
I order the JenniBag, tote & accessories Dec. 2025. It took over two months to come. I used in March for a plane trip. I'm elderly and I liked the idea of rolling it as a carry on and putting in the overhead bin. 1st of all, the roller kept falling off the bag while walking in the airport. I couldn't carry it because of the weight. When I got the plane, I took the roller off, folded it, but it didn't fit in the bag so I had to put it under the seat. One of the zippers did not glide smoothly. The worse part was when I got to my hotel and needed a dress, I had to literally fully open the bag on the bed (zipper stuck), in order to get to the hanging clothes that lay across the bottom of the bag. Great marketing, sounds like a great idea, but is useless. I've been trying to return the bag since March. After emails back & forth to customer support until the end of May, I'm told that my options are : Keep the bag and I'll be refunded 50% or ship it back to the CHina warehouse at my expense. NOOOO! If I had realized all that, I would not have ordered it. I finally put in a claim on my credit card. I'm surprised Jennibag is still in business.