Jennibag (jennibag.com) has a 2.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 57% of reviews are 1 star, a relatively high share; The business has replied to 12% of negative reviews. Last updated 2026-09-05.
While the Jenni bag hold an amazing amount of items, the roller wheels are very poorly constructed. The handle is connected to the base with cheap plastic that tends to bend forward making the whole unit bend forward and allows the wheels to kick out.
If you are traveling to Europe DO NOT BUY THIS BAG. We were charged throughout Europe on the regional airlines as it does not fit their requirements. Moreover, how much the bag actually fits is very misleading as we fit way more in our vacuum sealed backpack than this bag and were never charged. The rounded corners make it very difficult to close. They also do not stand by their 60 day guarantee. We bought 2 bags and the inserts and could not have been more disappointed. Please do NOT make our mistake.
the duffel bag is somewhat decent but the two vacuum bags I paid a hefty price for do not work as there is space at the zipper that allows all the air to come back in. I rec'd an email from them asking me to reply to tell them how the bag is working but the reply bounces back as undeliverable. I've tried 3 times over the past 2 weeks and all have bounced back. I went to the website and there is no way to talk or chat with anyone just a form to fill out and they will supposedly get back to you. There is also no way to do a review on their website so I don't know where their claimed five star reviews are coming from.
My experience with JenniBag has been frustrating from start to finish, both in terms of customer service and product quality. My initial concern inquiry was sent on March 24, and today is April 9—seventeen days later—and my issue is still unresolved. For a company that advertises responsiveness and customer care, this prolonged back-and-forth over a simple shipping charge is unacceptable. What should have been a quick correction turned into an exhausting chain of emails, repeated requests for the same information, and shifting requirements just to recover a small shipping fee I should never have been charged in the first place. JenniBag’s website clearly states they offer free shipping and a 60 day risk free guarantee, yet I was charged for shipping at the post office because postage was not paid on their end. Despite providing receipts and documentation multiple times, I am still not reimbursed. The process has been unnecessarily complicated, and at every step the burden was placed back on me rather than handled internally. As for the products themselves, they do not justify the price or the hassle. The bags are mediocre at best. The fabric feels thin and flimsy, and the zippers do not operate smoothly or inspire confidence that they will hold up to real travel or long term use. For a bag marketed as durable and travel ready, the construction feels cheap. Although JenniBag promotes a “risk free” 60 day guarantee, I am honestly hesitant to return anything at this point. If I can’t even get reimbursed for a shipping error that was not my fault, I have little confidence that a return would be handled fairly or smoothly. Between misleading shipping claims, drawn out customer service delays, and lackluster product quality, this has been a deeply disappointing experience. I would not recommend JenniBag to anyone looking for dependable luggage or a company that stands behind its promises.
Do not fall for the scam of these horribly made bags. I received mine and I would be afraid to pack high heels because they would tear through the flimsy fabric. The return policy has fine print so beware. All packaging must be intact. My box was destroyed and the interior packing ripped so not eligible for return. -100/10
I love my Jennibag and use it routinely, however I must be doing something wrong because when I fold and flatten a lesser amount of clothing than is shown in the add, I have a hard time closing the top zipper. I will keep at it!
I received the (2) Jennibag w/ vacuum today. After charging the pump, I was very excited to try it out. While packing for an upcoming 5 day trip / I immediately felt scammed. The product does not work as advertised as there is no mechanism to keep the bag deflated once you remove the air & take off the vacuum pump. Even quickly putting the valve lid back in place allows too much air bag in the bag. What’s the point of removing all the air just to let it back in. Definitely not worth $100
I received my bag and it does not meet expectations. The bag does not close properly and has a gap on each side where the zipper is. I have emailed the company at least 3 times and the only answer from them is that they are reviewing my order. They will not give me an answer in regard to how I can rectify this problem. They are not willing to go good for the poor quality of their item with either a refund or replacement of the new version of the bag.
The bag has truly amazing capacity when you use all sections of it. I was very excited and decided to do a trial run before a 2 week trip. It held everything. But I can’t give it a 5 because I staggered in trying to carry it. I am 5’3 and 125 lbs. plus being a senior. I still use it for short trips but am not able to fill its zippered compartments.
I really started out liking this bag. I got the 2.0 with the roller wheels. After using it on a long trip to Australia, I noticed that the rolling apparatus was tilting, making it harder to roll the bag. When I contacted them, they said they’d had “a problem” with the earlier wheels BUT refused to send me new wheels. I could buy them for $69!! And this problem was THEIR fault. Don’t trust this company
Ordered a Jennibag directly from the company. Inferior product, poorly made, and cheap material. I have contacted customer service MANY times and either get an automated email, or one that says my request has been prioritized.
I opened my purchase and immediately realized that I hated the color bag and the cart looked super cheap. I requested a return that day. That was last week. I've sent 17 emails, multiple messages via Instagram, and all I've received back is an AI RESPONSE asking for images and videos explaining why I want to return. I sent a picture of the bag. Still no response on how to send back to get a refund.
Ordered 4 Jennibags for Christmas 2025. Ordered in November. Didn’t know company was in China. Ordered it with fast shipping (paid extra). THEY SHIPPED IT IN 4 SEPARATE BOXES! I got 2 of them in the Middle of January. The next 2 never received. They asked me for review - I said never got the other 2. They asked me if I wanted a refund or to ship again. I said ship again! I want the product. They ship them again! SAME THING- MAKES IT TO INDIANAPOLIS AND THEN ALL OF THE SUDDEN SHIPPING DELAYED AND THEN NOTHING - ITS LOST AGAIN! I live 30 minutes from Indy- how in the F***?!? Is it getting lost again! Save your time and money and go get something else!
I purchased the Jennibag planning a trip to a one week cruise in Europe. I didn’t buy it and then run right out the door, but the first time I used it was on my trip. The zipper failed and the inside jewelry pocket ripped .Jennibag said it was past 60 days and I didn’t spend extra money on a lifetime warranty so there was no compensation or regrets on their part. This whole process of sending pictures to them of the failure and awaiting their response took nearly 6 weeks. Unacceptable.
Excited when I finally got the bag after about 6 weeks of waiting love the color and does fit clothes and items but not as shown in the videos u really need to be strategic about what and where u place things. My first trip with the bag one of the zippers broke off. Thankfully it has 2 but it’s a pain in the butt to put your things back in with only one zipper. Also TSA was not impressed with trying to unzip and rezip it.I did love the wheels but u need to make sure u have room to put the wheels in ur bag hence the zipper popping off. The airlines I used wouldn’t let me just take the wheels on the plane while they insisted my bag be check with the flight being full. So if ur planning on just taking a few things or smaller items like dresses summertime clothes or bath suits it’s perfect but if ur really traveling for a while i would only use this bag with the essentials for a few days of stuff. I’d love to have my bag replaced because I did like it but it seems impossible to get a hold of anyone it was expensive and I can’t use it anymore with only one zipper
The bag is a great bag but it doesn’t hold as much as I have seen demonstrated… easily fixed but when the bag is packed the platform (with the handle and wheels) no longer fits in the bag. This was a huge disappointment!
I ordered and received (x2) bags with rollers and one of them was quite defective. This is the email along with photos I sent on November 15th 2025 to their customer service team: “Good morning, I am reaching out because we received and used our bags for the first time. Unfortunately the quality is just not what we expected. After just one use (carry on), one of the bags has multiple issues. The zipper on the garment bag portion has completely come off making the garment bag portion unusable. One of the zippers that closes the bag in the duffle position has detached from the track so it is also non functioning. The pocket where the roller attachment slides into is also torn. I have attached photos. Can you please advise how you will resolve this? Thank you!” I was told on November 19th that my case would be forwarded and I would be provided a resolution. I heard nothing back so I reached out again on Dec 1st and Dec 13th and was told that my case is being forwarded AGAIN. Since then, I have sent 5 additional follow up emails and received ZERO response from anyone. I think the product could be great with some quality adjustments. The materials they currently use are cheap and their customer service is horrible. I spent about $400 on two bags, one of which I cannot use again and nobody over at Jennibag seems to want to offer a resolution, replacement or refund. Stay far away from this company. Based on customer service alone, I would never recommend anyone buy from them.
Bags weren't what I expected, they don't full close and customer service was no help at all.
I think this bag will work for me, but I have had to watch the videos over and over. Maybe it is my age, but I have had no success packing this bag so far.
I ordered my bag for a Spain trip but couldn't use it bc it was too small for my trip. I asked for help with a return and still have had no response. I ended up using it and it ripped on a first use.
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