DO NOT BUY!
I ordered and received (x2) bags with rollers and one of them was quite defective. This is the email along with photos I sent on November 15th 2025 to their customer service team: “Good morning, I am reaching out because we received and used our bags for the first time. Unfortunately the quality is just not what we expected. After just one use (carry on), one of the bags has multiple issues. The zipper on the garment bag portion has completely come off making the garment bag portion unusable. One of the zippers that closes the bag in the duffle position has detached from the track so it is also non functioning. The pocket where the roller attachment slides into is also torn. I have attached photos. Can you please advise how you will resolve this? Thank you!” I was told on November 19th that my case would be forwarded and I would be provided a resolution. I heard nothing back so I reached out again on Dec 1st and Dec 13th and was told that my case is being forwarded AGAIN. Since then, I have sent 5 additional follow up emails and received ZERO response from anyone. I think the product could be great with some quality adjustments. The materials they currently use are cheap and their customer service is horrible. I spent about $400 on two bags, one of which I cannot use again and nobody over at Jennibag seems to want to offer a resolution, replacement or refund. Stay far away from this company. Based on customer service alone, I would never recommend anyone buy from them.