Exorbitant and lengthy shipping
You sent the right part the second time. That may be my doing but the schematics were blurry and difficult to expand. That being said the time they took to receive were terrible. When a tool breaks it’s loosing you money. It took like one and a half to two weeks to receive. Lastly the shipping cost was absurd. The part I needed was smaller than a quarter and plastic. You could have dropped it in the mail for a price of a stamp as opposed to charging me 7 dollars for a five dollar part. It also would have arrived in a fraction of the time.