Salon sucks
Had taken a day trip to their NYC 14th st salon for a color match. Terrible experience because I was sold a used hair set. I only realized once I got back to NJ and opened the bag they had put the extensions in. The manager was awful, and I had to get my lawyer involved. Only then did they agree to accept the return and issue a return label. I wrote corporate, who never responded. Once refunded, I purchased a set online. I was confused on why people love this hair. It was sparse and thin, mattes and tangles easily despite being deep conditioned and properly cared for. Embarrassing when wearing throughout the day and ending up with a knot in the back of my head! I’ve tried so many hair extensions companies recently, and across the board I can say- quality is not a priority for them, Bellami included.