Warning: Poloniex Blocks My Account Despite All Verifications – 8 Months, Zero Access!
Hi everyone, I want to share my story as a warning to others and to hopefully find help or advice. Since November 2024, my Poloniex account has been completely locked, despite me completing every possible verification step—often several times—and providing all requested documents, videos, and proofs. What happened? - In November 2024, I started account verification (#1747860). My first documents were rejected for being scans instead of originals. I fixed this promptly. - Shortly after, I requested a change to my registered email (#1748124) after temporary loss of access. The process still hasn’t been finalized properly. - Since July 2025, I have submitted every single verification the support asked for: multiple videos with the handwritten note (“Disable 2FA for [my email] Poloniex account + today’s date”), ID documents, and submitted everything via their Security Reset portal (#1803264, #1803265). Every time: no result, vague replies, or demands for impossible documentation (e.g., deposit proofs from now-defunct exchanges like Cryptopia). - I have FULL access to my email address and 2FA. - I have provided dozens of identity verifications, as requested by their own instructions. My problem: After more than eight months, my account remains locked. I cannot access my coins or withdraw anything, and the support just keeps asking for more stuff or gives copy-paste answers—sometimes for weeks with no concrete update. Key issues: - Support demands verification that is impossible (e.g., deposits from exchanges that no longer exist). - No single clear explanation or a transparent, actionable checklist for what is 'missing.' - All evidence fully provided—for months. I am starting to believe this is willful obstruction. I now feel forced to go public and warn others. If you are thinking of using Poloniex, be prepared for the possibility of losing access to your own funds for reasons outside your control. Community: - Has anyone experienced something similar recently with Poloniex? - Any tips on escalation, legal routes, or direct contacts, maybe a regulatory complaint from the EU? - Is anyone aware of class actions or ongoing regulatory investigations involving Poloniex? If you have crypto funds on Poloniex—think twice and maybe start withdrawal procedures NOW before something similar happens to you! Thanks for reading. I can provide a detailed timeline and evidence to anyone interested. Let’s make sure stuff like this gets the attention it deserves!