very bad they doing giveaway but not…
very bad they doing giveaway but not giving payments to users they cheaters
Poloniex is one of the longest-standing cryptocurrency exchanges in the industry, serving global users since 2014. Built on a foundation of security, reliability, and innovation, we are committed to delivering a seamless trading experience for crypto users worldwide.As part of our mission to make crypto trading more accessible, Poloniex now offers 0 Fee Trading, allowing users to trade without worrying about transaction fees. Together with a broad selection of digital assets, deep liquidity, and 24/7 market access, Poloniex provides a cost-efficient and flexible trading environment for every type of trader.Guided by our vision of being “Your Home for Crypto,” we continue to invest in platform security, product innovation, and user experience, helping our community navigate the digital asset economy with confidence.Poloniex — Always On, Trade Freely. Trade with Zero Fees.
Written by the business, not verified by us.Poloniex (poloniex.com) has a 1.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 83% of reviews are 1 star, a relatively high share; The business has replied to 22% of negative reviews; 52 of them were added in the last 12 months. Last updated 2026-09-04.
very bad they doing giveaway but not giving payments to users they cheaters
I had REALIO TOKENS in this sh1tty exchange las year and they simply talked smoothly to me saying every time I complained about it, that they were "figuring out and solving internal issues with the "wallet" and then months passed by and onde given day simply all my REALIO TOKENS DISSAPEARED FROM MY ASSET LIST!!! SO BASICALLY THEY STOLE MY TOKENS, GOT AWAY WITH IT AND NOBODY DID ANYTHING TO THEM TO SERVE PROPER JUSTICE.
Hi, thank you for your great review! We're delighted to hear that you appreciate the efficiency of our services. Your feedback encourages us to keep improving and delivering the best possible trading experience. Thank you for choosing Poloniex, and we wish you happy trading!
Poloniex is a wonderful cryptocurrency exchange platform. I have great experience using Poloniex
Hi, thank you so much for your kind words and for sharing your positive experience with Poloniex! We’re delighted to hear that you’re enjoying our platform. Your support means a lot to our team, and we’ll continue working hard to provide a reliable and user-friendly trading experience. We look forward to serving you for many more trades!
This exchange real and awesome great rate and real price
Hi, thank you for your great review! We're delighted to hear that you appreciate the efficiency of our services and enjoy trading with us. Your feedback encourages us to keep improving and delivering the best possible trading experience. Thank you for choosing Poloniex, and we wish you happy trading!
Solution. Good
Hi, thank you for your great review! We're delighted to hear that you appreciate the efficiency of our services and enjoy using our Futures trading interface. Your feedback encourages us to keep improving and delivering the best possible trading experience. Thank you for choosing Poloniex, and we wish you happy trading!
Sudden mandatory identity verification has locked me out. The app keeps rejecting my perfectly valid national ID likely because it's not written in English and support is just mocking me by copy-pasting generic scripts. I kept my funds there for the 10% USDT APY but now my entire livelihood is under threat due to this blatant theft. I'm really happy that I can withdraw my money from # trade Governance#whenever I want. Every time I request a payout here, the transfer goes through in minutes without stress.
Hi, we’re sorry to hear about your experience. Please provide your Poloniex support ticket number so our team can review your case and assist you further. Our customer support team is available 24/7 and is always ready to help resolve any issues you may be experiencing.
Hi, thank you for your review! We're glad to hear you're enjoying your experience with Poloniex. Your support means a lot to us, and we'll continue working to provide a secure, reliable, and user-friendly trading platform. We look forward to serving you. Happy trading!
Excellent exchange. Very complete and reliable. @Poloniex Highly recommended.
Hi, thank you for your great review! We're delighted to hear that you appreciate the efficiency of our services and enjoy using our Futures trading interface. Your feedback encourages us to keep improving and delivering the best possible trading experience. Thank you for choosing Poloniex, and we wish you happy trading!
Hi, thank you for your kind review! We're delighted to hear that our team was able to resolve your questions quickly. Providing timely and efficient support is one of our top priorities, and your feedback means a lot to us. We appreciate your trust in Poloniex and look forward to continuing to serve you. Happy trading!
Hi, thank you for your review! We're glad to hear you're enjoying your experience with Poloniex. Your support means a lot to us, and we'll continue working to provide a secure, reliable, and user-friendly trading platform. We look forward to serving you. Happy trading!
My experience was good, withdrawal of a delisted coin and deposit went smoothly. Then for a 2nd time a coin was delisted and I wanted to withdraw but it was not possible. I had to finish advanced KYC first which is good so Poloniex knows who I am. What a disaster the advanced KYC. ID card front and back went smoothly but the live ID face check was failing, failing again and again. Too far away, too close, blink with your eyes. It looked like camera distance is millimeter work... Different light positions, different backgrounds.....I did it about 20 times but every time check failed message. I was worried, what if they never accept then my assets are stuck and lost. Now again failure but the 4th time it was accepted. In other reviews people complained the customer service did not reply. My experience is positive, they replied within one hour ! It was a standard copy and paste message, change light, change background but they replied very fast.
Thank you for sharing your detailed experience with us. We appreciate your feedback on the Advanced KYC process and understand that repeated verification attempts can be frustrating. Your comments help us identify areas where we can continue improving the verification experience. We're also glad to hear that your withdrawal and deposit were completed successfully, and that our support team responded promptly when you reached out. Thank you for your patience and for taking the time to leave a review. We truly value your support and will continue working to provide a smoother experience for all our users.
I was not able to get get any dime back for several weeks, thankfully Klum _ pesters came through and got me out of this messy situation
Hi, thank you for your feedback. If you're experiencing issues with your account or withdrawals, please complete your KYC verification, as this may be required to access certain account functions. If you encounter any difficulties or need further assistance, please click **Support** on the Poloniex website to contact our customer support team. We'll be happy to help you.
Extremely disappointed with Poloniex. Their KYC verification process took an absurd 8 days just to clear basic documents. For a crypto platform operating in a fast-paced market, a 8-day delay for simple verification is unacceptable. It clearly shows that Poloniex doesn't even trust their own automated verification systems and relies on sluggish manual reviews that waste users' time. If an exchange cannot efficiently handle user verification, how can traders trust them with timely deposits, withdrawals, and executions? Very poor customer support and overall service. Definitely would not recommend.
Hi, we’re sorry to hear that your KYC verification experience took longer than expected. We understand how frustrating delays can be, and we appreciate you sharing your feedback. Our team is continuously working to improve the efficiency of our verification process and overall customer support experience. If you’re still experiencing any issues, please provide your support ticket number or contact our customer support team through the **Support** section on the Poloniex website. We’ll be happy to review your case and assist you further.
Poloniex is a scam. I’ve been with them since 2017 and now they just refuse to refund my crypto to my account. I’ve been sending videos of the refund for weeks now, they stated i used the wrong network to avoid refunding, which is simply not true - i sent videos, screenshots, everything as per their request. However, they insist with bs reasons for stealing my funds. And there’s nothing i can do about it.
Hi, we're sorry to hear this. Please note that our investigation is conducted based on the on-chain transaction records, which are the authoritative source for transaction verification. If you believe the blockchain records do not reflect your transaction correctly, please continue to verify the on-chain details and share your support ticket ID with us. We'll ask our team to review your case again based on the available evidence.
The huge gaps between buy and sell prices, fake trading. Coins that aren’t traded anywhere else. Very low volume. Being forced to use ridiculously small amounts of money sent as gifts at the market price. Why can’t I enter the price I want? Especially when there’s already such a huge gap.. not recommenred at all #SUCCESSFUL HABIT,LLC - Recommended - #
Poor customer service .. i don't like it here at alll . never listen to our opinion .... never had same issue a,t .... #Successful , Habitllc...
Hi, we're sorry to hear about your experience. Customer feedback is important to us, and we'd like the opportunity to better understand your concerns. If you encountered a specific issue, please share more details or provide your support ticket number so our team can review it and assist you accordingly. We appreciate your feedback and are always working to improve our service.
highly recommended.and app is easy to use.
Thank you for your recommendation! 🌟 We're delighted to hear that you've had a positive experience with Poloniex and found the app easy to use. Our team is committed to providing a smooth and user-friendly trading experience for all users. We truly appreciate your support and look forward to continuing to serve you. If you ever have suggestions or need assistance, our support team is always here to help. Happy trading! 🚀💚
I have been using Poloniex for about a year. Initially everything worked well. The problems started when Poloniex introduced mandatory KYC verification for withdrawals. The verification process itself became extremely frustrating because Poloniex required the mobile app, but the iOS app was unavailable in my App Store region. After numerous emails, generic replies, VPN testing, and borrowing an Android phone, I finally managed to complete KYC. Unfortunately, completing KYC did not solve anything. Now every single withdrawal is placed under manual review for several hours. The withdrawals are always to my own wallet, and previous withdrawals to the same address have already been approved successfully. Eventually the withdrawals are approved, but only after long delays, and often shortly after I contact support. The real issue is that Poloniex refuses to explain why this keeps happening. I have repeatedly asked: Why is every withdrawal reviewed? What exactly is being reviewed? Why does this happen despite completed KYC? Why does it continue even after previous withdrawals to the same wallet have been approved? Can this recurring issue be permanently resolved? None of these questions have been answered. Instead, I receive template responses that simply repeat standard security information or tell me the withdrawal has been completed. I understand and support reasonable security measures. However, if every withdrawal is going to be manually reviewed indefinitely—even after identity verification and successful previous withdrawals—customers deserve a clear explanation and a permanent solution. At the moment I have very little confidence that I will be able to access my assets without repeated delays and having to contact support every time. The biggest disappointment has not been the security checks themselves, but the lack of meaningful communication and the apparent unwillingness to investigate and resolve the underlying issue. Based on my experience, I strongly discourage others from using Poloniex!
Thank you for your feedback. We understand how repeated withdrawal reviews can be frustrating. If our system detects a withdrawal request from an unfamiliar IP address or to a new wallet address, it may trigger a standard security review. These checks are designed to protect your account and assets and to help ensure that the withdrawal is being initiated by the rightful account owner. For future withdrawals, requests made from a recognized IP address and to a previously used wallet address are generally processed more efficiently. If you continue to experience delays or have any questions about your withdrawals, please contact our official customer support through the Help Center on the Poloniex website or app. Our support team will be happy to review your case and assist you further. Thank you for your understanding and cooperation.
This poloniex is shutting down just like ascendex withdrawal is no longer available just call the police and report to authorities. Spread this news now.justin sun should be in jail.
Thank you for sharing your feedback. We're sorry to hear about the difficulties you've experienced. If you need assistance with your withdrawal or account verification, please click Support on the Poloniex website and contact our Customer Support team. Once your KYC verification has been successfully completed, you will be able to proceed with withdrawals normally. If you already have a support ticket, please share your ticket number with us, and we'll be happy to help follow up on your case. Poloniex Team
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