I ordered a floor sweeper brush
I ordered a floor sweeper brush, and they told me it would fit my Kenmore Progressive sweeper. I asked if it was a genuine part because I did not want to receive it and find out it did not fit and have to pay postage to return the part. They assured me it would fit and was genuine and not a generic part. The part cost me $18 and $6 for shipping and postage. It arrived and it was not a genuine part that fit my sweeper. They refused to refund only $12 of my purchase and would not refund it until I sent the part back which would cost me another $6 for their mistake. Now I am supposed to be out $12 for a part that they claimed was genuine and I spent $12 and have nothing to show for my money except that the man was very rude and hung up on me. I would not do business with this company because they are not doing business and selling genuine sweeper parts even though they claim they are. I have since called other sweeper stores, and they told me that this part has been discontinued and has not been available for several years and they should have known that it was not available before sending me a part they knew would NEVER fit my sweeper. I would never do business with this business that has poor customer service. I also have to go to a library and print out the return authorization form to mail the part back to them so I guess I am stuck with a worthless part because before I go to all this trouble for $6 I might as well donate it to Goodwill and let this scam of a company keep my $6. They know I bought this part and I should not have to go to the library and have to print out a form. They sent it to me and should have records that I have authorization to return it for credit. I can't even guarantee that if I do as they request that they would actually refund me my $12. I guess it is not worth the $18 I spent on something I need to throw away or donate to Goodwill in hopes that someone may decide it will fit their sweeper. DON'T DO BUSINESS WITH THIS COMPANY. THEY LIE AND WILL SCAM YOU OUT OF YOUR MONEY. THEY ARE ALSO EXTREMELY RUDE. VERY WILLING TO SELL YOU A WORTHLESS PART BUT NOT WILLING TO SEND ME MY MONEY BACK WITHOUT JUMPING THROUGH HOOPS. I AM REPORTING THEM TO THE BBB ALSO. THIS IS NOT HOW YOU RUN A STORE TO PROVIDE GOOD CUSTOMER SERVICE. ALSO, IT IS A LAW THAT ANYTHING UNDER $75 THE BUSINESS WILL SAY TO KEEP IT BECAUSE IT TAKES MORE MANPOWER TO RETURN SOMETHING FOR CREDIT ANS RESTOCK AND REPACKAGE THE PRODUCT BEFORE RESHIPPING TO THE NEXT CUSTOMER. AGAIN, I DON'T KNOW WHAT SORT OF SCAM THIS ONLINE BUSINESS IS RUNNING BUT BUYER BEWARE.