Terrible experience with Ulanzi.
I purchased three products (a power cable, a reflector, and a suction cup). The quality was inconsistent, and the customer service was the worst I have ever experienced. They refused to provide a prepaid return label, ignored my refund requests, and tried to pressure me to close my PayPal dispute with manipulative emails. In the end, I only got part of my money back thanks to PayPal – not because Ulanzi helped. I still paid high return shipping costs and wasted time. This company does not respect customers, does not follow fair return policies, and uses dishonest tactics. Avoid at all costs. Update: Ulanzi replied here on Trustpilot asking me to email them. But it is the same support service @ ulanzi.com that I already contacted many times without any help. Their public reply is misleading – privately they refused to solve my case. In the end, PayPal had to step in and rule in my favor. Customers should be aware that Ulanzi’s Trustpilot replies do not reflect their actual service.