I was having trouble making phone calls…
I was having trouble making phone calls from within my house. I called and was transferred to someone in the service department. He couldn’t immediately tell me what the problem was but said they would check for problems in the nearby towers. Someone actually called me back to report that the towers were Ok. The person had me check certain settings on my phone and helped me adjust them to allow the phone to use WiFi when needed. Everyone I spoke to was helpful and courteous. I hope this works because I really like the company and do not want to change providers. It was nice to be able to speak to a live person instead of AI!!