At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges.We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family.Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first.PureTalk, a wireless company that actually stands for something.
Written by the business, not verified by us.
Is PureTalk legit?
PureTalk (www.puretalkusa.com) has a 4.4 out of 5 rating on OK.one, based on 167 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff, noting significant financial savings on their monthly phone bills compared to other major network providers. Reviewers truly appreciate the domestic customer support team, highlighting that representatives are highly knowledgeable, quick to resolve technical issues, and ensure a very smooth service transition.
However, some people mentioned encountering unhelpful or rude support agents when attempting to resolve complicated account issues, billing disputes, or difficult transfer requests. Consumers also noted occasional difficulties regarding poor network coverage at home, device defects, or unreliable service when traveling internationally.
Auto-generated from all reviews of this business. For reference only.
I am so happy that I switched to PureTalk. Not only the savings over other companies, but helped me another issue. Customer service, very professional, easy to talk to, and very polite. Great Job everyone.
Reply from PureTalk2026-09-03
Hi, Jackie! It's fantastic to hear you're getting excellent customer support and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
I just started service today with PT. if their system and service is half as good as their support team, I will be exceptionally happy. Kasey & Kayla, both in AZ (i hope i spell their names correctly) we terrific to work with. Quite literally was ridiculously easy to get away from the V word.
Reply from PureTalk2026-09-02
Hi, Brent! Thank you so much for the wonderful feedback! We’re delighted that our support team delivered a great experience, and we’ll make sure Kasey, Kayle, and leadership see your praise. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
I bought a new phone for my wife from Apple. PureTalk customer service agent helped us get the new phone setup and swapped out for her old phone. Thank you PureTalk for being a great company to do business with.
Reply from PureTalk2026-08-31
Hi, David! Providing excellent service is what we strive for every day. Thank you for the feedback and for choosing PureTalk! - A.M.
We switched from T-Mobile to Puretalk about 2 years ago. Love them. We saved about $60/month for 4 lines when we switched and the customer service is amazing. No long hold times, people are knowledgeable and helpful. Since they use AT&T, we have better service, especially when we go to northern Washington where cell service is sparse.
Reply from PureTalk2026-08-31
Hi, Rick and Krista! It's wonderful to hear you're loving our service and saving $60 a month! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Cheyenne was extremely helpful,and had a great sense of humor. She explained how to delete my voicemails and helped with my neighbor wanting to switch from Verizon while keeping her old phone and Cheyenne explained step by step to see if the phone was compatible. It is.
Reply from PureTalk2026-08-31
Hi, Harvey! Thank you so much for the wonderful feedback! We’re delighted that our support team delivered a great experience, and we’ll make sure Cheyenne and leadership see your praise. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
It is so nice to be able to talk to an American in the United States!!!! I can understand every word they say and they understand me- What a concept!!!!! Yay PURE TALK!!!!! Seriously though customer service is awesome we have no complaints we love them!!!!! Real ordinary people who just happened to be very knowledgeable about their job and thier company they will work hard and dig deep to resolve an issue if ever needed. Not AI or robot trained people...... totally worth the extra money to get service and support America at the same time!!!!!
Reply from PureTalk2026-08-28
Hi, Michael! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
Bobbie was positive and friendly the minute she got my call. Not a freakin robot. A person with a sense of humor but very productive. After 6 yrs. with PureTalk, can say quite happy with their service.
Reply from PureTalk2026-08-27
Hi, Jan! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Bobbie and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
Talking to customer service in the United States. They are courteous a nd helpful and helped me resolve my issue with my phone. I have have been a customer for 3-4 years and not had any problems with the service.. always reliable. I would definitely recommend this company especially if you like to save money!
Reply from PureTalk2026-08-26
Hello, B! It's fantastic to hear you're getting reliable service and excellent customer support! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
I had almost no wait to speak to Conya, a customer service rep. My question re: international service was answered and I was given good advice on how to add minutes to my service before departure on my trip.
Reply from PureTalk2026-08-25
Hi Mark! We are thrilled to hear that Conya was able to assist you so quickly and make sure you're all set up for international travel. Providing clear, helpful advice is what we strive for every day, and we will be sure to pass your kind words along to her!
We hope you have a fantastic trip! Thank you for choosing PureTalk. -M.S.
Always Someone Smiling On The Other End Hd A Satisfying Outcome!
The phone screen said " you're offline" Called Pure Talk with a problem too difficult for me to figure out. The customer service is always outstanding. The staff always polite, patient, and eager to help. The problem was resolved in a timely manner. Very satisfying!
Reply from PureTalk2026-08-24
Hi, Marilyn! It's wonderful to hear that our customer service team was able to resolve your issue and provide excellent support. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Defective Phone, Terrible Support From Customer Service, Hidden Costs
I purchased a phone from PureTalk for my husband that turned out to be defective. When I contacted Customer Service, I was told they could not assist because the device was “under the manufacturer’s warranty.” However, the manufacturer required me to ship the phone back at my own expense and wait more than five weeks for an evaluation, with no guarantee of a replacement.
After hours spent troubleshooting, PureTalk offered no accountability for selling a phone that never worked properly. When I canceled my plan, I was charged over $60 for canceling “outside of the warranty period,” even though I canceled within the first year and had paid for the phone’s warranty.
I requested to speak with a manager, but she declined to take the call and stated there was nothing they could do because “that’s their policy.”
Based on this experience — defective device, lack of support, and additional charges — I cannot recommend PureTalk.
Reply from PureTalk2026-08-24
Edited 8/28/2026:
Hello Brenda! Thank you for reaching out to us. Unfortunately, we were unable to locate an account or order with the details provided.
To ensure we can investigate this matter further, please contact our Customer Service team directly at (877) 820-7873. One of our representatives will be more than happy to look up your information and assist you with your account or device right away!
Thank you for your time and patience, and we look forward to helping you! -M.S.
Hello Brenda!
We are so sorry to hear about the trouble you've had with your PureTalk account, and we sincerely apologize for the frustration this has caused you.
We take your experience very seriously and would love the opportunity to investigate this further and make things right. To help us look into your account, we will be sending a separate email shortly to safely gather your order or account details.
Thank you for your patience, and we look forward to helping you resolve this as quickly as possible! -M.S.
REGARDLESS OF WHO OWNS OR ADVERTISE FOR PURE TALK THEY STILL SUCK
No matter Who owns or Who advertises for PURE TALK...ITS A PURE LIE! PURE TALK is the worse company I've had the displeasure of doing business with...The ONLY LINE THEY ANSWER FAST IS THE ONE TO SIGN YOU UP & TAKE YOUR MONEY!!!
I had to get my STATE ATTORNEY GENERAL OFFICE TO GET MY MONEY BACK WHEN THE PURE TALK SYSTEM DID NOT WORK OUTSIDE RALEIGH NC
DONT TRUST THE GOOGLE REVIEWS...PURE TALK PAYS GOOGLE TO REMOVE THE NEGATIVE REVIEWS...
●● PULL UP PURE TALK ON THE BETTER BUSINESS BUREAU REVIEW WEBSITE YOU WANT TO SEE THE TRUTH ABOUT HOW HORRIBLE PURE TALK IS...
●● THE ONLY THING PURE TALK IS GOOD AT IS TAKING YOUR MONEY!!
●● ASK MY MOTHER...LOLX2
Reply from PureTalk2026-08-17
Edited 08/24/2026:
Hello John!
Unfortunately, we did not receive your account information within the allotted timeframe.
To better assist you with any questions or concerns you may have, please feel free to email us directly at [email protected]. Be sure to reference your complaint in your email.
We can also be reached by phone at (877) 820-7873 and via live chat on our website at www.puretalk.com. -M.S.
Hello, John! We are so sorry for the frustrating support experience you had—this is definitely not how we aim to treat our customers. We want to investigate your account. We'll be sending you an email to gather your account details. - A.M.
Professional and courteous service. Turns out IPhone had a hardware fault however PureTalk helped me set up my old phone as a back up while the new phone gets fixed under warranty. No loss in service, took about 30 minutes, no additional cost. For $30/month I’m saving a lot over ATT and get better service.
Reply from PureTalk2026-08-17
Hello, Tanner! We're thrilled that you're getting excellent support and savings with us! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Great Customer Service. I get unlimited plus identity protection and device protection for about $80.00 a month
Reply from PureTalk2026-08-12
Hello Ahavah! We are thrilled to hear that you are enjoying great customer service and getting incredible value with your plan. Bundling unlimited data, identity protection, and device protection together for around $80 a month is a fantastic way to stay connected and secure without breaking the bank. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I spoke with a real person right away
Her name was Cheyanne and she couldn't have been nicer or more professional. She went above and beyond to help me get exactly what I needed. Their customer service is exceptional ( and their prices are great, too!)
Reply from PureTalk2026-08-12
Hi Margaret! We are thrilled to hear that you had a great experience and that Cheyanne went above and beyond to assist you! We pride ourselves on providing prompt, friendly, and professional service, and it's fantastic to know we hit the mark for you.
We’ll be sure to pass along your kind words to Cheyanne; she will be so glad to hear them! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
D
Dana Vero · 2 reviews · Experienced 2026-08-06 ·
★★★★★
Good quality wireless
Good quality wireless, good cost and good customer service
D
Dean Shultz · 1 review · Experienced 2026-08-06 ·
★★★★★
Working with Jamie from Arizona we…
Working with Jamie from Arizona we updated from an IPhone 13 to an IPhone 15 Pro and she was very patient as we had to update the software to complete the activation. Great service as always!! Thanks much!!!
Excellent price over the "major" networks. Customer service has always been at a high standard. Whenever problems arise they find a solution quickly. Extremely satisfied with service and quality. Highly recommend.
Diane was so knowledgeable and helped me tremendously! I can’t live without my phone lol! She’s great and understood me and my needs! I’m very thankful! Diane and Puretalk is awesome!
I thought it was going to be difficult but pure talk help me set up my ESIM card really fast. customer service was the best they help me out through the whole thing and they connected my new line on phone with in 10 minutes. And the service is super fast
Reply from PureTalk2026-08-05
Hello Omar! We’re delighted that our team could help you activate your new eSIM and line in just 10 minutes. We know your time is valuable, so we're thrilled you had such a fast, seamless setup and are enjoying the fast service. Welcome to the PureTalk family! -M.S.
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