At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges.We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family.Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first.PureTalk, a wireless company that actually stands for something.
Written by the business, not verified by us.PureTalk (www.puretalkusa.com) has a 4.4 out of 5 rating on OK.one, based on 167 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-09-04.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff, noting significant financial savings on their monthly phone bills compared to other major network providers. Reviewers truly appreciate the domestic customer support team, highlighting that representatives are highly knowledgeable, quick to resolve technical issues, and ensure a very smooth service transition. However, some people mentioned encountering unhelpful or rude support agents when attempting to resolve complicated account issues, billing disputes, or difficult transfer requests. Consumers also noted occasional difficulties regarding poor network coverage at home, device defects, or unreliable service when traveling internationally.
Auto-generated from all reviews of this business. For reference only.I had a billing issue and Cindy did a great job.and told me that a IT specialist from puretalk will contact me in 24- 48hours
Hi, Michael! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Cindy and our leadership team. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
I am thrilled with PureTalk! We've had them for five years and they've been fantastic. Not only are their prices so good, but their customer service is unparalleled. When so many companies are outsourcing customer service out of the country, they are right here in the US. They even tell you what state they're in when they answer. Excellent all around.
Hi, Jennifer! It's fantastic to hear you're getting great customer support and taking advantage of our affordable plans! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
I spoke with three different customer service representatives, Matt, & David & Allison who was in the tech division. All were US based & extremely courteous, patient & helpful. Best of all, my issue was resolved & I discovered some additional information about how my phone works. We switched to Pure Talk in December of 2025 & have been extremely pleased. Additionally we are saving money & have the same coverage as with our previous carrier. I highly recommend Pure Talk!
Hi, Alana! Thank you so much for the wonderful feedback! We’re delighted that our support team delivered a great experience. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
Tech person was knowledgeable, efficient, easy to understand and pleasant to work with!
Hi, Michael! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
When I first called puretalk wireless customer service, an agent name Angie came onto the line! She was so polite and knew her stuff! She got me back up and running quickly! I hope to keep using her in the future! Thanks again great work!
Hi, Ervin! Thank you so much for the wonderful feedback! We’re delighted that Angie delivered a great experience, and we’ll make sure she and our leadership see your praise. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
Hi, Cindy! Thank you for your 5-star review and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Benjamin was very helpful very knowledgeable good attitude. We are oldfolks need all the help we can get.He helped us and we could understand him plainly.GOOD ENGLISH!!!!
Hi, Glenn! It's great to know Benjamin provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with him and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Joined our family iphones, 3, with PureTalk a month and a half ago. No problems, great signal strength. Transition from Verizon was very smooth and quick. Dealt with a voicemail problem, which was resolved easily during the call. Great service. 5 stars!
Hi, Arthur! We're thrilled the switch was a breeze, and you're getting excellent service! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
I had a big issue leaving Verizon. They put up roadblocks everywhere. Pure Talk customer service was USA based and totally helpful getting my phone and my phone number moved over to them. The agents were knowledgeable and really friendly and after 14 hours of not having service, the job was done.
Hi, Christopher! We’re so glad our support team could help get your service up and running smoothly! Providing a great experience is what we strive for every day. Thanks for taking the time to share your feedback, and welcome to the PureTalk family! - A.M.
Great customer service and great cellphone plan.
Hi, Sarah! We're thrilled you're enjoying our customer support and plans! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Puretalk service is the best cell service I've ever had. It's also one of the most affordable companies. I've had Puretalk for almost 6 years and their customer reps are "top shelf". Today, Representative Karen, was especially excellent! She helped me update my plan without overselling. She made my wife and I feel like we were her only customer. Puretalk is the best!!
Hi, Steve! It's fantastic to know Karen provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a loyal PureTalk customer! We truly appreciate your business. - A.M.
I switched to PureTalk 2 weeks ago from ATT. So glad I did. Cut my cost in half and actually better coverage. I was told red if the big conglomerates who charge too much and find ways to keep you increasing their product. I also love the USA management and customer support. I should have done this long ago!
Hi, Paula! It's fantastic to hear you're getting excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
I’m am consistently amazed at the ease and excellent access to an actual ‘live person’ to help answer questions. My wife and I couldn’t be happier with the level of service and cell call access we have since dropping the big V carrier! Plus we know our dollars are supporting a very worthy company and cause!! Gratefully, Claude Margot
Hi, Claude! It's great to hear you're enjoying our service and customer support! As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
The representative understood my request to switch numbers while using the old Sim card. Knowledgeable and courteous! It went smoothly!
Hi, Nadia! We're thrilled that our support team provided a smooth experience switching your numbers. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
I have been a customer of PureTalk for several years. The plan I have is no longer available for other customers. Still, their plans beat the competitors costs soundly. We have enjoyed tremendous savings with our plan and have great service compared to our previous carrier, Verizon. I recently purchased a new phone through PureTalk for cash and was able to maintain my original plan without an increase in price.
Hello! It's wonderful to hear you're enjoying the service and savings with us! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
We had a great rep this afternoon who helped us transfer our phone number to a new iPhone that we had just bought. She was great, chatting with us as she instructed us very clearly as to what to do, successfully completing the transfer in a timely manner! Very pleased!
Hi, Lori! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Therese connected my visual voice mail service in less than five minutes, and I was only on hold for 30 seconds before she came on the line.
Hello! It's wonderful to hear that Therese was able to quickly get your visual voicemail enabled. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
I have been using Pure Talk cell phone service since September of 2024. Kept my same number and phone. I have not had ANY issues with this service. I can use my phone in places l never could with Verizon. The people l have delt with are the most courteous, friendly, and helpful people l have ever talked to in the cell phone business. Highly Recommend ! B Pierce
Hi, Beverly! It's fantastic to hear you're receiving excellent coverage and customer support! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
I called PureTalk customer service, and Enrique was very helpful. He was aknowledgeable and clearly explained the options, so that I could find the right solution at the right price.
Hi, Rhoda! It's fantastic to know Enrique provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with him and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Great customer service, guided me through activation of my new phone.
Hi, Mark! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
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