At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges.We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family.Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first.PureTalk, a wireless company that actually stands for something.
Written by the business, not verified by us.
Is PureTalk legit?
PureTalk (www.puretalkusa.com) has a 4.4 out of 5 rating on OK.one, based on 167 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff, noting significant financial savings on their monthly phone bills compared to other major network providers. Reviewers truly appreciate the domestic customer support team, highlighting that representatives are highly knowledgeable, quick to resolve technical issues, and ensure a very smooth service transition.
However, some people mentioned encountering unhelpful or rude support agents when attempting to resolve complicated account issues, billing disputes, or difficult transfer requests. Consumers also noted occasional difficulties regarding poor network coverage at home, device defects, or unreliable service when traveling internationally.
Auto-generated from all reviews of this business. For reference only.
Puretalk helpI was rushing to come here and say I…
I was rushing to come here and say I was really happy with the customer service I just had.....bright, quick, concise, no attitude and very good english...but then I remember at least 8 agents were dumb, attitudinal, did not listen to me, arrogant, spoke very poor English and did not resolve in most cases. so now what is horrible is that pure talk did not even apologize for having such bad customer service reps......8!!!!!! only 1 good one in 6 years of service.
Reply from PureTalk2026-07-22
Hello! We are so sorry for the frustrating support experience you had—this is definitely not how we aim to treat our customers.
If you need further assistance, please reach out to us directly through our Contact Form at puretalk.com/contact. - A.M.
Puretalk has a great sales process, but their overall customer service is not responsive, friendly, or effective. There are problems with how they serve voicemail on their network that delay posting to my phone - for which they blame Apple. This would all make sense except that on AT&T, the problem did not occur over a period of many years. It is important to note that they provide their own voice message servers - it is not a server function of the AT&T network. Their service is very difficult to use in foreign travel situations, and any goodwill I had for them was just consumed with some pretty rude billing interaction that was triggered because my bank was sold to another bank. I guess we are not going to be friends. I am not sure if I will stay with them. I love the veteran thing, but it may not be enough to tolerate the problems and the attitude.
Reply from PureTalk2026-07-22
Hello, George! We are so sorry for the frustrating support experience you had—this is definitely not how we aim to treat our customers.
We want to make this right immediately. If your issue is still unresolved, please reach out to us directly through our Contact Form at puretalk.com/contact. - A.M.
All customer service interactions have been handled smoothly knowledgeably and with concern for a positive outcome for me, the customer
Reply from PureTalk2026-07-22
Hi, George! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Ok so my father has been trying all day to get an account with this company the reps that he has been given has been giving him the run around mind you he is elderly I tried to help but the bullcrap that is being asked is way to much now he is without any service I would not recommend poor customer service
Reply from PureTalk2026-07-22
Hello, Shawanda! We are so sorry for the frustrating support experience you and your father had—this is definitely not how we aim to treat our customers.
We want to make this right immediately. If you still need assistance, please reach out to us directly through our Contact Form at puretalk.com/contact. - A.M.
Hi, Dave! We’re delighted that our support team delivered a great experience! We truly appreciate your business and are proud to have you with PureTalk. - A.M.
Called PureTalk to update credit card info. Kayla was polite, helpful and efficient(a rarity these days, unfortunately)
Reply from PureTalk2026-07-22
Hi, David! We’re thrilled to hear you had such a great experience with Kayla! We love celebrating our team members, so we’ll be sure to pass your kind words along to her and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family!
Brian was so helpful and patient when we were switching over from T Mobile. This man deserves a raise!!
Reply from PureTalk2026-07-22
Hi, Luca! We’re thrilled to hear you had such a great experience with Brian! We love celebrating our team members, so we’ll be sure to pass your kind words along to him and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
Excellent, prompt, and easily understood (domestic call centers) customer service and tech support teams. I will NEVER go back to "pinky" after over 15 years there.
Reply from PureTalk2026-07-22
Hello! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
I absolutely hate switching phones thinking I’m going to miss something in the transition but my experience today reset my expectations to a high level of confidence. Great job, PureTalk!
Reply from PureTalk2026-07-22
Hi, Leo! We're thrilled our support team made the switch a breeze. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Immediate conversation with a real English speaking human.
You immediately get to talk to an actual human and you can understand what they are saying.
Reply from PureTalk2026-07-22
Hi, Sarah! It's great to know you're enjoying our US-based customer support. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Support service was fast and accurate. Even when they had to transfer me to a different department, I didn’t have to wait for more than a minute. And best of all I understood the technicians.
Reply from PureTalk2026-07-22
Hello! We love hearing this! Providing excellent service is what we strive for every day. Thank you for the feedback and for choosing PureTalk! - A.M.
Edna was stellar in her professionalism and patience because I asked a ton of questions. I love that this is American owned and hires Veterans as a priority. I salute you Puretalk.
Reply from PureTalk2026-07-22
Hi, Patricia! Thank you so much for the wonderful feedback! We’re delighted that Edna delivered a great experience, and we’ll make sure she and leadership see your praise. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
Pure Talks customer service is excellent. They take care of any issues you are having immediately, no transferring to other departments. Amanda deserves an extra star for today, she is a great representative of your company, fast and efficient.
Reply from PureTalk2026-07-22
Hi, Debbie! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Amanda and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
Kayla was very professional and got me taken care of in a timely manner. Our family has really appreciated the service we get at Puretalk
Reply from PureTalk2026-07-22
Hi, Jonathan! Thank you so much for the wonderful feedback! We’re delighted that Kayla delivered a great experience, and we’ll make sure she and leadership see your praise. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
Edmond Beccles was great. The team was very helpful and friendly but he went above and beyond to make a stressful situation flawless. Thank you to him and and another lady in is office for being so helpful.
Reply from PureTalk2026-07-22
Hi, Trevor! Thank you so much for the wonderful feedback! We’re delighted that our support team delivered a great experience, and we’ll make sure Edmond and leadership see your praise. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
Was having difficulty with connectivity using another service provider at a remote location, so switched to PureTalk. My son got great service using PureTalk at the same remote location, so I switched to PureTalk as well. I opted for the exact same service package as I'd had with my previous carrier (unlimited talk, text, and data) for a better price from PureTalk.
The customer service reps were all outstanding; very polite and extremely helpful.
About two weeks into PureTalk, I noticed that my data had been throttled to a nearly unusable speed. I stopped watching podcasts & switched to listening to them. That bought me another couple of days before PureTalk SHUT OFF my data all together! When I wrote to complain, they did give me an additional 2Gb of high-speed data, and they said they'd corrected my low-speed data.
Here we are only TWO DAYS LATER, and I'm back to buffering interruptions in audio podcasts!
I haven't even gotten through my first month of service with PureTalk. It told them that I intend to file complaints with the BBB, the FCC, and ClassAction.org. I also informed them that I consistently used over 200Gb of data with my previous carrier and never noticed a slowdown while watching podcasts all month long. I plan to go back to the previous carrier and just carry a mobile hotspot with me.
Reply from PureTalk2026-07-22
Hello, Debbie! We understand how frustrating slow data speeds and buffering can be. Our unlimited data plans include 50GB of high-speed data. Once you reach 50GB, the speed is slowed. We sincerely apologize for the inconvenience this has caused. You may monitor your data usage and add data to your plan through your portal at puretalk.com/account/login. If you need further assistance, please feel free to call our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. - A.M.
Hi, Robert! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
I had to get a second line set up with a new ESIM. I called & talked to Jessica. She heard my problem & sent me to Tech Support. She was very nice & helpful. The tech I talked to was Chris. He was great!! He figured out what I needed to do. We hung up & I was able to connect to the second ESIM. Every time I call, & tonight it was 9:30pm their time, the people are cheerful & ready to help. I have always had a great experience every time I have called. They are the best!!!
Reply from PureTalk2026-07-22
Hi, Kim! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Jessica, Chris, and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
This is an awesome company we've been customers for several years and never had any problems. If I need to call them my call is answered quickly and the employees are always courteous and friendly and helpful. I have recommended this company to everyone. Also have had a couple of people switch over to Puretalk, and they are very happy with the service also. Never any surprise charges on my bill and it comes out on the date I chose. Just want to say Thank You so much PureTalk, keep up the great job. And God Bless our men,women and k9s who are serving, have served or will serve to protect our country.
Reply from PureTalk2026-07-22
Hello, Mike! It's great to hear you're enjoying our service and customer support! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
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