Mint Mobile (www.mintmobile.com) has a 3.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 41% give 1 star; The business has replied to 84% of negative reviews. Last updated 2026-08-11.
Terrible the service went dead in my area was a whole week without service and they have the worst customer support they just told me to wait another few days like honestly without a phone a few more days. Worst company stay far away. They are here to lock you in to pay upfront and then they don't deliver anything .
They absolutely suck.if you want to cancel and just get your own number and phone you brought to them they are rude .Will not give you the unlock code they will screw you until you are angry and demand your number back!!! They transfer and transfer you refusing to let you just leave.on hold for freaking HOURS!!! Don't use the actors company its an ACT
Brand new customer switching from Verizon. Mint Mobile customer service is NONEXISTENT. Their email verification fails with only the explanation “Sorry, there was a problem. Please try again.” Getting assistance on this is simply not possible. I have been on hold in both the voice and chat queues for nearly 20 minutes.
on Aug 2026 without notifying customers mint stopped calling service on phone models with connection LTE 2G &3G, and is not providing any credits or offers for phones connections that they do support. and since their plans are monthly prepaid customers are F**** with no refunds and no calling service.
My plan renews every three months; it's new. I just switched over from Xfinity. My plan was to renew on Aug 8th, 2026, and they cut my service on Aug 7th. From what I understand, I have to wait until it renews on the 8th, the very next day. This is pathetic! I tried calling customer service three times, each time waiting for over 20 minutes to speak to someone. The last rep actually hung up on me! I may keep the internet, but the next time mobile is about to expire, I'll look for a carrier with better support or go to Verizon; they've been trying to get me to return for years. Pay more get more..
I went through 3 new phone numbers,, countless of hours on the phone with the so called customer service,, half a dozen of Sim cards they so called got corrupted because the number attempts they tried to establish phone service... And hundreds of dollars on prepaid 6 months service.... All for nothing... Never,, never, never Mint Mobile totally sucks... DISAPPOINTED.. AND DISGRACEFULL... WORST EVER!
tldr: 'human' help chat sucked with password help I was a happy customer for a year. Coverage was fine though the data could have been better but I am now switching because of the 'help' I just recieved. I had tried logging in but input the wrong password on accident and it locked me out after one wrong password. I was fine with getting help from the ai to fix this but it couldnt help me so it said it was passing me to a human. I'm fairly certain that it was actually an automated system since it couldn't remember that I couldn't access a phone (service lapsed) and long waits between responses (upwards of 10 mins). Eventually I was able to borrow a phone and tried to call them but was on hold for an insultingly long time and gave up. All I wanted was to reset my password with my email or talk to a human but both seemed impossible. Tldr: customer service was basically non-existant if you don't have a phone and even then expect long wait times.
Ryan Reynolds? Immediately no and he’s a jerk. I can’t believe he’s still the face of Mint Mobile.
I made the switch to Mint Mobile from T-Mobile four days ago. Ported my number over and opted for an eSIM. Did all the steps and eSIM wouldn't work, so I had no service. Called Mint customer service and spent 45 minutes on the phone with someone I could barely understand, trying to troubleshoot the problem with a script. She couldn't fix the issue, so said she'd give me a ticket number and that the "back office" would call me within four hours. Meanwhile, I have no cell service and can't even go back to using my T-Mobile service because they did their job and released my number immediately when I ported over. After 6 hours, I call back and speak to the same woman and she says they are working on my "ticket" and will call me within an hour. Guy from the "back office" at Mint, who I also can barely understand, finally calls me back and is clueless. Basically asking me the same questions I'd already been through with the first gal on our original 45 minute troubleshooting call. The "back office" is an absolute joke. He ends up telling me there is an issue with the eSIM and that they'll have to mail me a physical SIM card. I politely request that it be overnighted because I have now been without cell service for 7 hours and I have a business to run which requires cell service. He says they can't overnight it and it can take up to 3 business days to get to me. I ask about compensation for the major inconvenience, and he says I'll need to call back and ask for the refund department. Literally zero help. So, I have now been without cell service for four days and it's the weekend, so no telling when the physical SIM card will actually arrive. I've had to contact all of my clients to let them know that I can't receive texts or calls and it's been a huge hassle. Absolutely ridiculous and will NEVER recommend Mint Mobile to anyone. Horrible company.
Mint Mobile charged my card on file with them for about 2 months of service they did not provide. My phone was stolen and I was locked out of my email accounts because of the 2 step verification. They wouldn't let me in my email without a verification # sent the stolen phone or other locked email. Spent weeks and hours with Mint customer service trying to buy a new SIM with the same number for a new phone. But they refused without a verification code sent to the email I could now not access. After several weeks of trying, I switched to a different carrier. I tried to get a refund from Mint for the prepaid time they never provided service for and they refused. If I ordered a product from a store online and they charged my card but didn't deliver the product, that would be stealing. This is what Mint did. They robbed me. Later: I see M.M. replied with their generic auto reply that that they gave to all who have written negative reviews about their experience with them. If they actually read the complaint, they would know I had already done what they are saying to do and it was useless. In fact, I wrote the review right after getting off the phone with a rep about it. My final words to him was. Looking at your records can you agree that I was charged for about 2 months of service that I have not been able to use and will not be able to use because Mint refused to send me a new SIM card? He said, yes. I then said. That is robbery. He said, "I'm sorry Mint does not give refunds after 7 days of starting service.". I have been with them since soon after they started the co years ago! Why would I contact customer service again? I've already spent over 7 hours trying to deal with the whole problem. It has been a nightmare dealing with them. Instead, I'm going to report them to the BBB. I'm glad I didn't pay 12 months in advance like they encourage. I would have lost a lot more.
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options and look forward to resolving your concerns.
I'm grateful that I can get an affordable plan for my low-income household. Coverage is good in my area and the app is easy to navigate. I'm in my 20s and a programmer so I'm pretty adept with tech but I think that most people regardless of their fluency in technology can create a Mint account without help. 5 stars from me :)
There is zero customer service available. There is only chat bot customer service, and even when you request a real person, they do not respond. Or they say they will call you within 4 hours -- but good luck actually getting a call back. Trying to resolve even the simplest of issues is a horrible experience when you are only able to deal with a chat bot.
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options and look forward to resolving your concerns.
just awful. i waited three hours to talk to a person while my phone was stuck not activating. eventually they refended me.
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options and look forward to resolving your concerns.
in stead of listening what I dislike about this service.please find what I like below keep it short.
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options and look forward to resolving your concerns.
After my phone broke, I needed my service changed to a new device, Mint has the worst customer service ever, rest assured they cant help you, won't help you, and everything that you might need has to be done by their "back office" that doesn't exist. But they will read you the same unhelpful script when you call day after day.
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options and look forward to resolving your concerns.
The service and coverage is great! It was super easy to switch from my old carrier and keep my same number using an e-sim. Plus the price is awesome!
Phone service is great. Payment went smoothly. Website is easy to surf.
A+ excellent service . Even worked great in Europe.
I experienced a delivery issue with FedEx and contacted Mint Mobile's customer support for assistance. I explained to the live chat agent that the issue needed to be resolved by contacting FedEx. Instead of doing that, the agent chose to cancel my order rather than help address the delivery problem. As a result, Mint Mobile lost a customer because of poor customer service.
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options and look forward to resolving your concerns.
Mint Mobile is amazing is flexible you can change your plan anytime you want and it uses the T-MOBILE network so it is very reliable and honestly great price
203 reviews matching