Mint Mobile (www.mintmobile.com) has a 3.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 41% give 1 star; The business has replied to 84% of negative reviews. Last updated 2026-08-11.
What made my experience great is your Minty Fox. He is the best of A I. He made it easy to pay for the year. I understood everything. Original sign up was hard for me as I am a little hard of hearing and so, I couldn't understand, and had to have a friend who told me about Mint help me set up. Now with Minty Fox i am able to handle my own phone. Makes me feel like I have really accomplished. Thanks Mint.
The coverage was surprising. The data is good, and I use the hotspot for my iPad. Works great
Coverage has been good. E-sim and network settings have some issues with phone saying phone not activated, and some intermittent connectivity issues.
I have had a very positive experience and saved a TON of money. I highly recommend the company.
Verizon bill each month….$483.00 (apx) Mint Mobile bill each month….$25.00 (broken down 3 month plan 6GB) Verizon customer service….HORRIBLE, HORRIBLE, HORRIBLE!!! Mint Mobile customer service….EXCELLENT, EXCELLENT, EXCELLENT!!!
My best exprience with Mint is about good reception that I hadn't before with my ex mobile company. Also the easy and friendly communication that you are presenting .Your price offer is also awesome.
The area coverage is great. The price is fantastic and Customer Service has been great. I’m happy as a clam
Your service is straight forward and honest. Best of all great pricing that no one can beat. Service has been trustworthy as well, which is very important. Your also funny which is refreshing
Mint is amazing! Excellent service!
Ok, honest review. Phone line, had no problems on the 3 months I had the service, internet, same as T-mobile, actually exactly the same. I had T-mobile for years, and it is the same box, same T-mobile logo on the box, same everything. Now, let's talk customer service: IT FKNG SUCKS!!!!!. 3 hrs, 3 GD hours to not solve my problem, and not only the 3 hrs and 5 different people (really), every hold was of a minimum of 20 minutes. I wish I could have screenshots, and 20 minutes of the same 20-second jingle; IT IS TORTURE!!!! I ended up paying $600 (rounding up) to find out that they canceled my service and made up another service for a new number; they changed my number for a new number without my consent, just because they wanted to do a sell and they claim that they CANNOT transfer the old number to the new account because of some type of magic spell that the system requires or something like that, THE NUMBER IS IN YOUR SYSTEM, YOU OWE THE NUMBER. Now I did not have a phone line; my internet is 3 days away from ending, and I have $600 less in my account. They are going to return it, but I will spend 5 days without $600 in my account. I had to pay an extra $130 to reactivate my phone for 3 months because the savings that they talk about on TV do not apply unless you are a new customer or if you bundle, which I cannot bundle because I am not a new customer. Now, I am trying to pay my internet bill, and they say that they cannot do anything if I do not have the IMEI number, even when they say that THEY CAN SEE THE INTERNET ACCOUNT IN THE SYSTEM!!!! Well, AH, I am at work, and I do not carry the modem in my back pocket. So, before I have a heart attack here, to summarize, the service is good; I had no problem with it, but it is a full-time job with torture music if you want to fix anything with them.
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options and look forward to resolving your concerns.
Mint Mobile is terrible. For 11 months I have had my calls, to one individual, suddenly cut off after a few minutes, repeatedly (and, I mean for 6-8 calls until I get so frustrated I quit trying), cannot re-call the person I am talking to and they cannot re-call me. This is absolutely ridiculous ! I will NEVER recommend Mint Mobile. I finally reached Mint Mobile after being on hold for 30 minutes and reached a representative ... after 7 minutes our call cut off. This is terrible ! ! ! !
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options and look forward to resolving your concerns.
I use Mint Mobile because the prices are incredibly low. The breaks are that they clearly have cut corners by employing worthless customer reps and a shoddy platform. My phone caught on fire, so I asked if they could send me a new one. They foisted me onto Google, who said they needed an invoice with my IMEI number on it. MM acted like this simple request was absolutely impossible, so I made a stink, and they agreed to send me a new phone. One day later, they claimed to “thoroughly review” the chat where this was promised to me, and claimed they didn’t see it. I then offered to send them the screenshot where they clearly ARE making that promise, but there was no way to upload a JPEG in a chat. I asked if I could email it, but they said they had no email in which to send it. I sent them a link to the JPEG on Google Drive, they claimed they couldn’t open any links. They offered no proof that they scrutinized any message and consistently told me something different with every conversation. Each conversation ended with “Don’t worry. You will get a confirmation email” about whatever they promised me. Each time I checked on this, they gaslit me again and again. I should have gotten a new phone and ten years of credit to compensate for the shit they pulled on me.
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options and look forward to resolving your concerns.
I upgraded my account a few months for both phones to unlimited. I was paying for unlimited and still kept getting notes that I was out of data. I paid the $20 I believe 6 different times, even though I was paying for unlimited. Everyone I called, I was told there was nothing that could be done to refund me! Your customer service is horrible!
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options and look forward to resolving your concerns.
I thought the price was great and initially the service was okay as there were, I assume, actual humans talking to me, walking through the set up. But after that things went downhill and I no longer had a reliable phone. I couldn't get a call out. Friends were telling me calls went to dead air or straight to voicemail, with no evidence of the call on my call log. Who knows whether all texts made it through. I have my doubts. Way too often I was having to call customer service and waste hours going through the whole routine with chatbots, who never seem to retain those chats for future reference as I would have to repeat everything everytime. They'd promise a human agent, but their names, same questions and answers proved otherwise. I had paid for a year in advance and 5 months in I am without any phone connectivity, "Emergency Calls Only" with no options available after all their instructions repeated ad nauseum. Okay, tried one last time in desperation. Hour and a half on chat...because no phone. I asked for a refund for the remainder of my term and was told refunds are only allowed in the first week. No consideration for the fact that I had no problems whatsoever with this phone and my previous carrier for years. Would not recommend this carrier. It's true - you get what you pay for. My advice if you decide to use them is to pay monthly so you can walk away.
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options and look forward to resolving your concerns.
Wouldn't transfer my number and made up a lot of things. During my attempts to transfer over to Mint, I spoke to a number of people and they all did the same thing, made inaccurate and untrue statements. When I asked them for the information on their website, they struggled to find it and when we read it together, it said something completely different. It was bizarre. I spent a lot of time on the phone with them and they struggled and then made up an excuse.
False advertising regarding the cost of their service. Their ads do not show any sort of nongovernmental 'recovery fees' in their sample detailed bill. For their 12 month unlimited plans it's $25.25 per line, when there is no indication of any such charge in their intro website. If you click on the terms & conditions (small print at the bottom of the webpage) it shows $16.25 per line. This is definitely minor fraud.
The worst customer service ever. Had an issue with my esim card tried reaching out to mint customer service and according to them I would have to wait for their back office to assist. According to customer service they will call me which was another lie. It has been 3 days and no help whatsoever and my phone still not working. I will be disputing with my bank the 3 months I paid ahead of time. I will definitely not recommend mint to anyone.
The service worked, although in addition to the apparently low Ryan Reynolds price, I had to pay to reload minutes three times during a three month contract. The problem was getting rid of the service after three months. An hour PAYING to talk with five AI bots who couldn't provide my account number. An additional half hour after finally finding a human to talk with who tried to sell me products instead of giving me my account number. And, why isn't the account number listed in my profile???? They just want to make is miserable to leave. Try Tello, cheaper and more reliable.
I ordered a $79 protection plan when I bought my phone, I received a receipt showing I paid this. I contacted Mint Mobile by chat (twice) and called them and supposedly spoke to a supervisor and everyone said they have no record of me purchasing it. So, I bought it and now I don’t even get credit for it.
203 reviews matching