Mint Mobile

Good service

Mint Mobile refuses to release my…

Mint Mobile refuses to release my number to another carrier. They released the texting service but refuse to release the voice service.

I dont like that i didnt havethe…

I dont like that i didnt havethe knowlege of knowing that there are certain things that take up more data then others like i like to listen to my music and play games and it takes up alot the previder that i had before didnt do that so paying a year at a time 2hundrad dollars so it makes it 15 to 20 dollars or so amonth its a nice cheap payment at first but after my contrats is up again im not for sure im gonna renew with you again until i can figure out this data usage i just know it goes to fast and i dont want another plan cause i already paid for another year thank you jenn hopp

SCAMMING THE ELDERLY!!

SCAMMING THE ELDERLY!!! Worst “customer service” I’ve ever dealt with. You’d think for a prepaid service, you’d pretty much never have to deal with customer service. Wrong! I have been with Mint Mobile for a few years, I’ve had to contact them countless times for billing issues, and today was the final straw. I set up a 55+ plan for my father who is 83. It’s supposed to be $15/month, charged 3 months at a time. With taxes and whatnot it’s about $54 for the three months. Well, Mint is now claiming that this plan “expires” after 3 months and then unless you contact them, they’ll bump these seniors to any old plan they want. In the case with my dad, that means $129. I literally spent 4 hours on the phone today, getting the run around. The bots and the customer service humans were trying to tell me there is no such thing as a 55+ plan. Even though I have screen shots from 7 months ago when I first signed him up AND screenshots of their website TODAY showing the 55+ plans! After hours and hours of the run around, I’m then told my only option is to call a special number. You know, the age group famous for having hearing impairments (including myself) can only talk to someone on the phone. After waiting 40 minutes on hold to the most anxiety inducing hold music, I’m connected to someone with an extremely strong accent. Her coworkers were screaming and laughing so loud I couldn’t hear a word she was saying. I told her if she could please speak more slowly and clearly. And can she please ask her coworkers to stop screaming so I can hear her. Nope! They were having a party. After ages and ages of trying to understand her, the answer is no, I won’t be receiving a refund. How many elderly people are going through this same problem. Shame on you, Mint Mobile!

Horrible service

Horrible service. They couldn’t get my phone connected so they told me to request a refund and start over. Mind you, that was after 8 hours of ridiculous chats and holds. Then when I started the application over, you guessed it, they couldn’t get my phone connected and I had to request a refund. So now they have $407 of my money to play with for TEN DAYS before it theoretically gets put back into my account. DONT DO IT.

You Get What You Pay For

Well, I am here to tell you that mint mobile lives up to the old adage, you get what you pay for. I was attracted by the low monthly fee but trust me it’s not worth it. I have been experiencing dropped calls, server errors while attempting to make calls, and slow data for weeks. I’ve opened several hours on the phone waiting for and talking tickets to their customer service. I’ve opened several tickets which either get closed prematurely or escalated with no follow up. I did finally It’s taken days ge t a call back from tech-support in the “back office” today. The guy was very abrupt and rude and basically told me sorry for your luck and hung up on me. I’m calling back now to ask for my upfront payment to be refunded. I’ll be switching to another carrier.

Disconnected data on an unlimited plan, worst customer service

Disconnected data on an unlimited plan halfway through the month. Called four times chatted with the chat by, was promised it would happen within 2 hours 6 hours later promised again within 2 hours and at the end 22 hours passed before I could call the service team again because they had outright lied and nobody was going to call. Their offices will literally closed for most of that 22 hours and I still haven't received the call. My dad still doesn't work and their service was completely useless the only thing I needed my phone for did not work.

Despite calls every billing cycle to…

Despite calls every billing cycle to tell them I'm no longer using the service, can't access my account online, and need them to discontinue billing, I am still being auto billed every 3 months. I've been told I'd get a refund and that the service would end but...it's not true. I wish I'd never heard of this company.

I have a 3 month plan

I have a 3 month plan. I do not like the fact that every 3 months I have to pay an additional 8.50 for a reload fee. What is the 8.50 used for? Payments are done via direct deposit. It does not cost 8.50 to make a deposit. This company is making a fortune off of cell phone service. Why do I have to pay a reload fee to continue my service. Its just another excuse to get more money out of their customers. With 3 million customers. That means MintMobile makes an extra 25.5 million dollars per quarter or over 100 million dollar additional of a reload fee.

Service is garbage

Service is garbage. If you are ever in a situation where you need it, the one thing you CAN count on is that it won't work, AND that they probably just put you on a trickle data plan (worse than dial up) right before you needed data most. I live in SW FL and this is the most janky service I've ever had. But, I HATE CELL PHONES, so $250/yr is what I want to pay vs. $100/mo. But when I tell you that I couldn't even doordash with this service, it's the truth. Had to get a wifi hotspot to fill the gaps. But if I could even get my $250 back, I would.

you guys are the best

you guys are the best. Thank you for being so reasonable and for great service!!!

It's great wireless for me.I don't have…

It's great wireless for me.I don't have any problems or issues with wireless.the plan great.i can change anytime. Renew right on time monthly..

A great working phone that's easy to use

Great service

They have very great service that just…

They have very great service that just goes out very fast

The internet barely works it’s good for…

The internet barely works it’s good for if you just want calls or texts but those even take long I rather have a trac phone cause they internet is better then them frfr

Love the service and not having to pay…

Love the service and not having to pay month to month for my bill

Can't beat the price

Can't beat the price and overall good coverage for the price paid. Easy to use and pay.

Great service and affordable.

Everything about Mint is easy, intuitive, affordable. Excellent value and service.

Excellent reception and service

There are better alternatives

I bought 5GB extra data when my plan stopped working for my last days in LA, but then it didn't work and they said it wouldn't if my plan stopped and also refused to give me a refund and would only agree to give me credits, which I didn't need. Also weak connection in a lot of places unfortunately while my friends who didnt have Mint had good connection, and even stopped working in some places even when there should have been connection like in cities etc.