Mint Mobile (www.mintmobile.com) has a 3.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 41% give 1 star; The business has replied to 84% of negative reviews. Last updated 2026-08-11.
I have had mint for 6 years or so, no issues. This year there was a double charge on my account for the year renew. I called and the first lady was amazing, she exceeded my expectations only bc of how bad customer service is anywhere. She canceled it and carefully laid out what would happen and what to do. A week went by after everything she said would happen. No problems, i then woke to another charge on my account. So now there were multiple transactions. I called thinking its no problem the last lady knew her stuff. Wrong, i had to argue with a lady for 45 minutes. It sounded like politics talking in circles. She wouldn't forward me to anyone else. So I hung up and called back, i finally got someone that could actually think and she explained it perfectly and that all the last lady had to do was attach something, i didn't understand. After 6 years this one incident is causing me to cancel. There are to many companies like this to argue with one about my money. Maybe if they hired out of the u.s. instead of asian call centers. Pro America indeed. If only ryan Reynolds knew that.
Reply from Mint Mobile2026-07-28
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
The electronic Sim did not work after calling in for assistance I was told to cancel this get a refund and purchase another plan with a SIM card after doing all this I am unable to get the refund even though it is stated within 48 hours you're allowed a refund I did it within an hour. I have been emailing and associate who verified 7 to 10 days I should get a refund in which I haven't I have not heard back from the company as at this point they're ignoring my emails I have not received a refund and I have to file a claim with my credit card company to get the money back this is a very big inconvenience and I can say I'm not a fan. Also tonight it is taken 11 days to receive the actual SIM card. Very poor customer service very long for shipping I live in Pennsylvania it's coming for California it typically takes 3 days for mail . But I would say 12 days is a bit long. For a refund and to not get a SIM card.
Reply from Mint Mobile2026-07-28
Thank you for contacting Mint Mobile. We’re sorry to hear you have concerns with our service and know how frustrating that can be. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are
available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
Customer service flat out LIED! I bought a new phone and everything worked except the OTP text messages. After contacting the maker of the phone they said it was a mintmobile issue. I contacted MM and spent over an hour on chat. The first agent abandoned me, the second got halfway through and said everything was fine, which it wasn't. I then called and was told it was an issue with my local cell tower. I put the sim card in my old phone and got all the text messages then put it back in my new phone and still didn't get them so they LIED! I requested a supervisor numerous times and they refused. I went back to Consumer Cellular and the agent told me they "hear this a lot." Update - after reviewing their reply it's even more clear how awful their service is since I shared that I had already spent hours on chat/phone with them already before writing the review!
Reply from Mint Mobile2026-07-28
Thank you for contacting Mint Mobile. We’re sorry to hear you have concerns with our service and know how frustrating that can be. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
I am a current Mint Mobile customer, and I am extremely disappointed. My service suddenly stopped working, showing "Emergency Calls Only." When I tried to reach customer support, I was stuck in an automated loop. When I finally reached a human via the sales line, they refused to help, told me it was a "network issue" (despite my other lines on the same network working fine), and denied my request for a refund for the service I am paying for but cannot use. If you value service reliability and want to avoid losing your money to a company that refuses to provide support, I strongly advise against Mint Mobile.
Reply from Mint Mobile2026-07-28
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service and know how frustrating that can be. Regarding our customer service, we always try to give the best of ourselves to our beloved customers so they can be happy with us.
Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
They do not live up to the hype.
Not only is the cell service suboptimal on the best of days, it drops frequently. Trying to use nearly any app becomes outright impossible during bad weather - a problem I only seem to have when using anything involving T-mobile. Lo and behold, turns out those are the towers Mint uses.
Anyway, the service could have been forgiven, if not for just how pushy they are for your money. If you don't have autopay set up, they will absolutely email and text you daily. Even if you send "stop" in response to their texts, they will continue to text daily, reminding you that you haven't selected autopay. At least the emails can be sent straight to spam. Blocking the number, unfortunately, would have meant blocking the only means of communication they're willing to use for getting the transfer pin.
That said, you can forget about having a smooth transition from Mint to another carrier, if you go with these guys. I've been without any cell service for three days now, because it's just been one error after another, with Boost doing everything in their power to help me with it.
Maybe all of this feels more stressful for me, due to all the other things I'm going through, but that part really shouldn't hold much weight. At the end of the day, they are CLAIMING to be a hassle-free, simpler, and top notch service. Something that they are NOT living up to. This is why they get only 1 star from me... though if I could rate 0 stars, that would be much more accurate.
UPDATE: Not only were they incredibly RUDE on the phone, they also just basically were like "there's nothing we can do" about the trouble I'm having switching from them to Boost. DO NOT bother with these guys!!!!!!!!!!
Reply from Mint Mobile2026-07-27
Thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced with the service and wish to offer you assistance. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options.
Fine for domestic calling, but international calling is a disaster. It works for a day or two and then quits for no apparent reason. I have had this issue with mint for some time and they don't have the ability or will to fix it. And their customer service is available based on US time zones so there may be no one to talk to when you have a problem.
Reply from Mint Mobile2026-07-27
Thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced with the service and wish to offer you assistance. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options.
I arrived in USA and needed a new sim urgently for me and my children. Mint said it would take 3 days to deliver. Not ideal but we would cope. 10 days later and still no sims, despite numerous follow ups with their agents. All I am told is that my order is in processing, whatever the heck that means!! Had I known, I would have gone elsewhere!
And they think responding with a standard cut-and-paste reply that says call the idiots who couldn't help the last 3 times on a phone I can't use because I'm still waiting for the flipping sim is useful! What a joke! I am cancelling my order.
Reply from Mint Mobile2026-07-26
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with your order. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
Dismay in a dreary world; One Man's confusion at the need for a title.
Customer since MintSim back when the $10 a month plan existed. The baseline data rate when you've run out of high speed data is so brutally slow that you cannot so much as stream a 144p video on any of these far more data hungry apps. Unlimited feels so painfully limited, and dude to have Ryan Reynolds (don't get me wrong he seems alright) obnoxiously repeat his $15/MO mantra on ads that then take up that limited high speed data and then my even more precious low speed data? I could write a list of complaints some fairer than others but please... The capped data speed, it hurts Ryan, it hurts all while you mock me with the siren call of savings.
Reply from Mint Mobile2026-07-26
Thank you for contacting Mint Mobile. We’re sorry to hear you have concerns with our service and know how frustrating that can be. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
I have heard good things about Mint Mobile, and I thought to give it a try. I placed my order on the 13th of July for a 3-month plan and a SIM Starter Kit. It is now the 24th, and I have yet to recieve my SIM card. I did not recieve any communication as to why I have not gotten my order and had to call them to get any information on what is going on. I placed my first phone call on the 20th of July, so a full week after my initial order, and was told that they have taken the necessary steps to expedite my order and I will recieve my SIM card within 3 days. I did not, and I made my second call on the 23rd of July. I have a business that I am running, and this delay is ridiculous, and the fact that I had to go fishing for information as to why there is a delay in the first place is frustrating. As a new customer, I am appalled by the lack of communication and professionalism with this company, especially after hearing so many good things. There is a lack of professional integrity. If there is a delay in orders, as a consumer, I would expect that to be communicated to me without having to call and find out. If this could be rated zero stars, I would.
Reply from Mint Mobile2026-07-25
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with your order and know how frustrating that can be. We always try to give the best of ourselves to our beloved customers so they can be happy with us. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
I’ve been a loyal customer for years, but this experience has really shaken my trust. I purchased extra data for $20, expecting it to be added to my plan, but when my monthly plan started, I lost the data. I called customer service, and they couldn’t help me at all. I expected better support. After all these years, now I’m considering leaving because they didn’t even try to help.
Reply from Mint Mobile2026-07-25
Thank you for contacting Mint Mobile. We’re sorry to hear you have concerns with our service and know how frustrating that can be. We admit our network is not perfect; however, we can tell you our network is solid, and regarding our customer service, we always try to give the best of ourselves to our beloved customers so they can be happy with us. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
J
Johnny Anderson · 42 reviews · Experienced 2026-07-21 ·
★★★★★
THIS IS A ZERO STAR REVIEW
This complaint was just filed with a Better Business bureau:
It's so sad when you have to waste half an hour of your life to get absolutely nowhere. I called Mint mobile on the evening of Thursday 7-23-26 and was on hold for approximately 15 minutes before I got a live agent by the name of Set. I said to Set, "You'll more than likely need a supervisor by the time I've finish this conversation as you might not be able to help me."
I explained that I was with T-Mobile from 2014 for approximately 6 to 7 years. Roughly 3 years into my plan T-Mobile started to reward new customers with a much better offer per month than what existing customers got. I filed a complaint with the Better Business bureau after getting absolutely nowhere with their bad customer service.
A few days after my complaint was filed, Thomas in the CEOs office called me back. He agreed with me and gave me the same deal as what the new customers were getting and rightfully so.
This is exactly what Mint are doing right now. They're tossing aside all those that have been loyal to their company and they're giving a much better deal to brand new customers. Where is the loyalty in that?
I asked Set what Mint could do for me and it was absolutely nothing! I then was put on hold as I asked for supervisor. 5 minutes or so later Min came on the phone. Once again wasting my time with this individual she couldn't do anything whatsoever to help me as an existing customer.
I patiently waited for both ladies to give me the same answer and by that point I told Min I that I would file a complaint with the Better Business bureau. She was also unhelpful in not giving me Mint Mobiles headquarters address. This is very unfair to existing customers who are getting no promotion whatsoever and yet a new customer is getting a much better deal. Where is the loyalty in that?
Then Mint mobile replies below, to call them on the toll free number. I've just wasted time talking to a representative and a supervisor on this just yesterday, so why on Earth would I call back and waste even more time?
The Better Business bureau sent the complaint over to Mint mobile on Friday 7-31-26. One week later still no response from Mint!
Reply from Mint Mobile2026-07-24
Thank you for contacting Mint Mobile. We’re sorry to hear you have concerns with our Offer eligibility and know how frustrating that can be. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options and look forward to resolving your concerns.
Terrible customer service. I just found out that the house I’m…
I just found out that the house I’m renting a room from doesn’t have Wi-Fi and I scrambled to contact Mint. I sat on hold for over 30 minutes only to be told that all I have to do is order online but when I went to order, I didn’t get the option to bundle with my Mint Mobile so I tried to log into my account and was locked out. The password reset didn’t work so I sat on hold for another 45 minutes and they told me that it was no problem they could transfer me to sales for the bundled price, so I sat on hold for another 30 minutes. Finally got my Wi-Fi ordered and then realized the first customer service rep never reset my password so I sat on hold again and finally got a hold of a person who couldn’t unlock my account and she transferred me to another department that could do that for me only to be told that that department was closed for the night. Unbelievable, I had to hang up. I guess you get what you pay for.
Reply from Mint Mobile2026-07-24
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with resetting your password. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options and look forward to resolving your concerns.
Mint Mobile basically stole $1000 from me. They could not connect the phone and offered a return. They sent a return label which I explained I could not make copy of because I don't have a printer. I asked they to mail me a return label which, of course they ignored. They delayed everything I wrote and made sure by the time I returned the phone was past the date they said I could. Im 80 years old and I feel they took advantage of that fact. I wonder how Ryan Reynolds would feel if his mother was treated like this.
Reply from Mint Mobile2026-07-24
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. We know how frustrating that can be. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
Don't use two factor Authentication on your e-mail account.
I switched to Mint 5 months ago. Everything was ok until a damaged my phone and it was unusable. Because, my e-mail used two factor authentication, I couldn't get the code to activate the new iPhone, I bought from them. I called and asked for it and they have some verification team that calls you later. So I gave them my work phone, as I am the only one who uses it. This is where the shit show begins. Wrong numbers, No calls, even when they verified my number was correct, wife's number... Nothing worked. I took my new paid for in full phone to Verizon, and they told me it was locked out from Mint. They are the worst if you have a problem. No stores to go to if you have a problem. Just awful customer service. I realize they have verification polices, but I paid in full for the phone, so they aren't out anything. Unbelievable.
Reply from Mint Mobile2026-07-24
Thank you for contacting Mint Mobile. We’re sorry to hear you have concerns with our two-factor authentication and know how frustrating that can be. We admit our network is not perfect, so malfunctions can happen; however, we can tell you our network is solid, and regarding our customer service, we always try to give the best of ourselves to our beloved customers so they can be happy with us.
Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
Been using Mint Mobile for about 8 months now and honestly it's become part of my daily routine. The interface is clean, ${pick(['everything loads fast', 'features work smoothly', 'no complaints really'])}. Would recommend to anyone looking for something reliable.
Reply from Mint Mobile2026-07-30
Thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced with the service and wish to offer you assistance. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options.
N
No Nope · 1 review · Experienced 2026-07-23 ·
★★★★★
I signed up on July 14th for mint…
I signed up on July 14th for mint mobile. Ordered 2 Sim kits for 2 lines. Have not received them. Contacted customer service on Tuesday July 21 and today July 23, asking for the status. On the 21st I was simply told it was just delayed. No timeline given. So i waited 2 additional days. Still checking order status online to show me each time no status update on my order, not even that it is still processing. So i message the online chat again, the AI takes me to a rep to help. I told them I want resolution and answers today, they said they would escalate for a resolution. I said I wanted an answer within an hour. I didn't trust them as they were calling me a different customer name twice. They didn't listen when my phone service was off due to canceling the contract to switch to Mint and asked for my phone number to call me. They claim their customer service is in the USA, but with how incompetent they clearly are and can not read or listen, I highly doubt it. Then I get an email within less than an hour telling me they escalated the resolution for a refund. OMFG, the tragic customer service.
Reply from Mint Mobile2026-07-24
Thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced with the Order delay and wish to offer you assistance. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options.
Thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced with the service and wish to offer you assistance. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options.
Mint has been wonderful! It has saved us so much money. We pay for a year what we used to pay for a month at our other service. We never have any problems and the service is great!
Switched to Mint Mobile in July 2025 on a promotional offer entitled "Buy 12 Months, get 12 Months Free," with the second 12 months to 'automatically start when the first one ends" and with the entire two years "already covered." Instead, have been getting numerous e-mails and text messages that my plan expires this month and that I need to renew and pay for the renewal. Have talked to two reps in the past month and a half who orally told me no additional charge and that I would receive an e-mail to that effect prior to the renewal date. E-mails and text messages telling me to set up auto renew and pay have kept coming. Long wait times to talk to a live person and now being told there will be a charge upon renewal. Very aggravating experience and feel like we were misled!
Reply from Mint Mobile2026-07-22
Thank you for contacting Mint Mobile. We apologize for any inconvenience you may
have experienced with your renewal payment and wish to offer you assistance. Please contact us through live chat at mintmobile.com or by calling our customer support number
800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to
better support you through those options.
