Terrible customer service. I just found out that the house I’m…
I just found out that the house I’m renting a room from doesn’t have Wi-Fi and I scrambled to contact Mint. I sat on hold for over 30 minutes only to be told that all I have to do is order online but when I went to order, I didn’t get the option to bundle with my Mint Mobile so I tried to log into my account and was locked out. The password reset didn’t work so I sat on hold for another 45 minutes and they told me that it was no problem they could transfer me to sales for the bundled price, so I sat on hold for another 30 minutes. Finally got my Wi-Fi ordered and then realized the first customer service rep never reset my password so I sat on hold again and finally got a hold of a person who couldn’t unlock my account and she transferred me to another department that could do that for me only to be told that that department was closed for the night. Unbelievable, I had to hang up. I guess you get what you pay for.