1/5 Stars - Dangerous Fire Hazard & Appalling Apex Pro Mini Wireless Quality. Avoid at all costs.
I rarely write negative reviews, but my experience with the Apex Pro Mini Wireless has been so infuriating and genuinely unsafe that I feel obliged to warn others. Do not spend your money on this. You expect premium quality from a £200 flagship keyboard, but what I received was a masterclass in cheap manufacturing and defective hardware. After just over a year of normal use, the board suffered a cascading series of total failures: Dead RGB LEDs: Some Colours Completely stopped working after a year. Software/Firmware Failures: The device utterly refuses to perform firmware updates through the SteelSeries GG software. Dead Switches: The function keys have completely given out and stopped responding. Severe Safety Hazard: Most alarmingly, the internal battery has swollen inside the case, turning the keyboard into a literal fire hazard and a danger to keep in my home. A quick search online confirms I am far from the only one. There are numerous reports from other customers experiencing these exact widespread defects, specifically the dying LEDs, persistent software issues, and the extremely dangerous battery swelling. However, the worst part of this entire ordeal has been SteelSeries Customer Service. Despite having a product with four major manufacturing defects, including a known and dangerous fire hazard, SteelSeries has taken zero responsibility. Because I misplaced the original paper receipt and could not track down a digital copy, they have refused to help me. I offered the device's serial number so they could verify the product, but they hid behind their receipt policy to avoid addressing a critical safety flaw in their hardware. The level of pushback I have received is ridiculous. Any other reputable tech company would immediately address a swollen battery issue regardless of a misplaced piece of paper, simply out of concern for customer safety. SteelSeries is perfectly happy to charge £200 for a "premium" product, but they will completely abandon you when their cheap components fail and put your safety at risk. Save your money and buy from a brand that actually stands behind its products.