Helpful CS reps!
Helpful CS reps!! So kind, communicative, I didn't feel "sold to".
About Mint Mobile
Data updated- Website
- www.mintmobile.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 203 reviews
- Replies to negative
- 84% (79/94)
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Is Mint Mobile legit?
Mint Mobile (www.mintmobile.com) has a 3.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 41% give 1 star; The business has replied to 84% of negative reviews. Last updated 2026-08-11.
What people say
Mint Mobile is Awesome!!
I have great service with Mint Mobile. I’ve never lost a connection or lost service. So glad I found Mint! I highly recommend!
Unhappy for my renewal process as i…
Unhappy for my renewal process as i bought a plan that has limited data and i spent half of it in 2 days, thinking i would need more i wanted to change my plan but the support team told me they were amable to give me a refund to buy another plan even though the renewal was like within the 7 days period, apparently that is for new customers only
Reply from Mint Mobile2026-07-29
Thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced with the renewal and wish to assist you. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better.
Excellent cell service and reception
Excellent cell service and reception. Super easy to navigate the online platform and billing is extremely straight forward and clear.
Customer service is nonexistent
I have been trying to set up a new phone with my Mint account. Their app wants me to enter a code texted to the old phone, which is lying in the bottom of a porta potty (not my best day). Obviously I cannot do this. So it says to call customer service. I tried 3 times yesterday (during their listed business hours) and never got off hold. Cheap service gets cheap service I guess. More fool me.
Reply from Mint Mobile2026-07-29
Thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced with setting up your new phone and wish to offer you assistance. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options.
Trying to transfer my wife’s phone to…
Trying to transfer my wife’s phone to Mint. Was on chat for 11+ hours (I know I know) over three days and got absolutely nothing done. Bots were ludicrously unable to assist and no human could be bothered to assist. Not only did we not get my wife’s phone transferred I cancelled my Mint account out of frustration. I did not think it possible but Comcast now has competition for WORST CUSTOMER SERVICE. Cheaper price just not worth it.
Reply from Mint Mobile2026-07-29
Thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced with transferring your wife's phone to us and wish to offer you assistance. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options.
I had good help from Mint Mobile with…
I had good help from Mint Mobile with the switch, but it was a tedious process. The cost per month is very good for us. My wife and I have prepaid for a second time, indicating we are happy with our service/plan.
Confusing trying to set up the family…
Confusing trying to set up the family plan. Waaaaaayyy too many texts that just confuse me more in regards to billing. Tells me I paid and then the next day tells me again I paid but a different amount. So I don’t know if I paid the total or just one.
Reply from Mint Mobile2026-07-29
Thank you for contacting Mint Mobile. We apologize for the confusion you may have experienced with setting up your Mint Family and wish to offer you assistance. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options.
Crappie Customer service
On the phone with customer service for over an hour to try to get service with them. Absolutely horrible. Went with different service who wants my business
Reply from Mint Mobile2026-07-28
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our customer service. This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
Suddenly service stopped
Suddenly service stopped. 45 minutes on hold to get a connection that was broken up. asked the agent to call me back on a phone number that worked, and nothing. I guess you get what yo pay for. It is paid for until January, so there should be no problem.
Reply from Mint Mobile2026-07-28
Thank you for contacting Mint Mobile. We’re sorry to hear you have concerns with our service and know how frustrating that can be. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
Great service for an affordable price
Great service for an affordable price. Customer service is good. And just the simple fact I'm not paying any of the mega huge carriers for the same or worst service.
No phone service
No phone service. They say to call them. Apparently they don't understand what No phone service means. I been trying for hours to contact them, you would think there would be some way to contact them
Reply from Mint Mobile2026-07-28
Thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced with the service and wish to assist you. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better.
I just want to write something about my…
I just want to write something about my experience with Mint Mobile so people can make an informed decision to do business with them or not. Day 1: My Mint Mobile account is hacked. The hackers created an Esim card and take over my phone number. They use this to get access to all my online accounts. I contacted Mint Mobile and told them of the situation. I was told that they were sending my issue to the fraud department and I would get an email in 24 hours updating me. 24 hours passed and no email. Day 2: I called back and gave them my ticket information. They told me they emailed me. I asked what email they used. They stated the email I told them was compromised and no longer had access to. I gave them a new email. I asked if we could set me up with a new account and eSIM for my phone. They said sure. I asked if I was going to have to pay for a new plan since my current plan was paid through the next 7 months. They stated that I would have to pay for a new account. I informed them that I had already paid for service. They made it clear that they were not going to provide me with service I already paid for. I mentioned that they had no problem providing the thieves with service I paid for and I got the scripted, “I know this is an inconvenience for you.” (I’d be hearing a lot of that in the coming days.) I was told that the fraud department would email me at my new email in 24 hours. Day 3: No email. I called again and they stated that they emailed me, that the ticket was closed, and the situation was resolved. I informed them that it was not resolved that I still was not being provided with service I paid for, that thieves were still able to use my phone number, and I had been given the run around. At this point I gave up. Since I was no longer going to be provided with service I demanded that my new phone I bought through them less than 30 days before be unlocked so I could get another company to provide me the service they refused to give. I demanded that my current account be closed so no more damage could be done using my phone number and finally that I be given a refund for the time that they were not going to give me phone service that I had paid for. I was told they could not do any of these things. It took a considerable effort on my part to convince them to transfer me to a supervisor. The supervisor told me that all me demands would be met. My phone would unlock between 24 and 48 hours. I would get an email about a refund. And my compromised account was already suspended. I waited over 48 business hours. Day 7: no email. Phone not unlocked. Called again. I was told the phone was unlocked. I was told I was sent an email. Neither was true. They stated that they would unlock the phone in 24 hours. Day 8: Phone was not unlocked. I realized they were just telling me what I wanted to hear so I would leave them alone. They had no intention of taking care of a paying customer. To summarize I paid for service they refuse to provide. They lied to me about what they were doing about the situation at every single step. I no longer have a working phone. They turned a bad situation into a nightmare. If you are considering using Mint Mobile for cell services consider yourself warned.
Reply from Mint Mobile2026-07-28
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service and know how frustrating that can be. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
MINT is a chemistry experiement gone…
MINT is a chemistry experiement gone bat-shit crazy. They took an order my phone and line of 1K and its been a week and no traffic nor notice on sending the package over. Waited 2wice on the call with the trash customer service, waited 26 min on one call and 35 min on another just to be disconnected. When I got connected, they said they dont know what is going on with my order. I will be calling my credit card company to file fraud by Mint. Avoid this company at all cost.
Reply from Mint Mobile2026-07-28
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with your order. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
Abandon all hope
Abandon all hope, those of you who are looking for support
Reply from Mint Mobile2026-07-28
Thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced with the service and wish to assist you. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better.
They only offer the $15 a month…
They only offer the $15 a month unlimited plan to new customers but they should offer it to everyone! I'm currently at 3 months unlimited but they won't let me upgrade to 12 months unlimited for $180 a year. I checked the robot chat and it said I could. Is anyone else having this problem? I'll check back in September when my plan ends if they don't let me upgrade to the 12 a month unlimited $180 I'm going to go elsewhere.
Reply from Mint Mobile2026-07-28
Thank you for contacting Mint Mobile. We apologize for any inconvenience you may have experienced with the plan upgrade and wish to assist you. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better.
Garbage service
Garbage service, doesn't work. Save your money, never trust Ryan Reynolds.
Reply from Mint Mobile2026-07-28
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
Horrible customer service
Horrible customer service. I was left on hold for over 40 minutes. I called to try to find explanation as of why I was over charged but was not able to speak to anyone. Don’t waist your money with this company. Terrible terrible experience.
Reply from Mint Mobile2026-07-28
Thank you for contacting Mint Mobile. We’re sorry to hear you have been overcharged and know how frustrating that can be. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
Unhelpful and Confusing
I bought the discounted 12 month plan. After using the service for some time, I was suddenly refunded and my service ended. I connected with customer service, was given no explanation for the refund, and was told I had to buy another plan at full price. The whole process was scummy and confusing. Edit: in response to Mint's comment, I have contacted customer support multiple times. They always say the same thing. They don't know why the refund happened, and I have to pay full price for a new plan.
Reply from Mint Mobile2026-07-29
Thank you for contacting Mint Mobile. We sincerely apologize for any inconvenience you may have experienced with the Order. Please contact us through live chat at mintmobile.com or by calling our customer support number 800-683-7392. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options and look forward to resolving your concerns.
Price is fantastic
Price is fantastic! Easy to renew & no problems with connectivity