Mint Mobile

I am able to have access to my internet…

I am able to have access to my internet service wherever I go and I never have trouble with reception.

Good job

Its affordable

Mint Mobile is stinky service hyding in fox clothing

Mint Mobile is, well, foxy just like their main character mascot; A fox. They brag about being contract-free but they grab you with a prepayment for 3, 6 or 12 month. It is a contract for the duration with a built in penalty; once you pay your money is gone forever; if you are not happy you can leave but they keep your money; NO refund. Their Mobile Data is expensive and miscalculated all the time. On my dashboard it use to show that I have used 2 to 3 times the Mobile Data my phone is RECORDING; their staff blamed the towers for the inaccurate calculation. I used to be with T-Mobile and their Mobile Data calculation is accurate, Mint uses T-Mobile towers to connect you to the system. Now I am using another provider who uses T-Mobile tower and their Mobile Data count is very accurate. Mint, for $15/month (You have to pay upfront for a whole year to get the $15/month) allows you 5GB/month and if you don’t use it, you lose it; no rollover and if you need an extra 1 GB it is $10. Again, if you are not happy you can leave but they keep the money. Their customer service sound like it is offshore, at time it was hard to talk to understand them, if you can get them at all. Chat is not much better, if you are slow typing your response; they disconnect you due to inactivity. Mint Mobile is not accurate or open about their counting of my data usage, it is always higher than my use; NOW I have the proof; I am using Tello Mobile who, also, uses T-Mobile tower and they are very accurate in counting my Mobile Date usage. I have suspected that when I was using Mint but now I have a 99% sure indicator that their Data counting favor them so they can sell me more Data. Tello Mobile is by far more superior, the reason I mention them because they use T-Mobile towers also, but for $15/month (paid each month, no upfront large payment) you get 10GB of Mobile Data and if you don’t use them all, they roll to next month when you pay for next month. I would not dream of using Mint again, they are nasty foxy people; Just look at BBB report on them, they hold 1 star average

Easy to use

Easy to use. Excellent coverage and service. Price can’t be beat

Mint has a great affordable price but…

Mint has a great affordable price but sometimes calls don't go through.

Prices

Prices are great.

I haven’t been wowed yet this company…

I haven’t been wowed yet this company is just like every other company nothing special

Terrible customer service

If you have a problem with your account, they will not be able to do anything to help you resolve it You’ll have to start over open a new account pay over get a new number, etc. Impossible to work with You get some foreigner who doesn’t understand the situation trying to communicate with systems that don’t talk to each other internally Following my review mint mobile responded, giving me a different customer service number to call And it was just as bad as the first one I went to an AI chat box that was completely useless What a!

It was easy to do the switch to Mint…

It was easy to do the switch to Mint Mobile. The SIM card arrived quickly and everything went smoothly during the transition of the account and carrying over my number.

There is some delay on messaging but…

There is some delay on messaging but not enough to bother me.

always great service

always great service , i compare it to my ATT e-sim - usually where ever i have ATT , i have MINT

Iffy in the states of Ga and SC.

Iffy in the states of Ga and SC.. been without consistent service for a week

Overall the service is pretty good

Overall the service is pretty good. To get an excellent review you would have to eliminate AI. Some of the actual members who get to talk to you are hard to understand. That is the problem.

Great service

I was with mint mobile for about 2 years before switching over to At&t as we got fiber and was thinking of simplifying out plans to be all at&t instead of different carriers as my family was using all different carrier's, but after switchiing over to at&t wireless we all had horrible experience and was paying twice as much for worst data so we switched back and never looked back amazing service.

Horrible Upgrade process

For the last year and a half my service has always been great. I have not had any problems until today when my old plan ended. Do not purchase the phone trade-in and upgrade through the mint mobile app. I did so through my dashboard, bought a brand new phone and paid for a Year's service up front. I was delivered the new phone. I sent the old phone back in as a trade-in. They took the $400 trade-in and only gave me $125 which I still accepted since I've already activated my new phone I paid for. Upon activation, it ported over my remaining plan, it never added the 12 months unlimited that I paid $180 for to the new phone. I am now told that offer was only available for new clients and I had to get a new account and a new phone number in order to receive that offer. Even though I did the phone trade-in through the dashboard mint mobile app paid for the phone they accepted payment. They emailed me my 12-month esim from which now they refuse to activate and they refuse to refund. I've reported to the FCC and better Business bureau. All I want is my 12 months of unlimited service instated or my $180 back! #mintexperience #ryanreynolds

Very pleasantly surprised with the…

Very pleasantly surprised with the increase from 15 to 17...lovely blessing...thank you so much mint

Quality

Quality, they never let me down.

Service

Mint mobile has great service

Reliable Internet at good price

good

Service has been great and generally reliable. I would argue that data costs are really negligible and having the tiered plans is not needed