At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges.We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family.Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first.PureTalk, a wireless company that actually stands for something.
Written by the business, not verified by us.PureTalk (www.puretalkusa.com) has a 4.4 out of 5 rating on OK.one, based on 167 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-09-04.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff, noting significant financial savings on their monthly phone bills compared to other major network providers. Reviewers truly appreciate the domestic customer support team, highlighting that representatives are highly knowledgeable, quick to resolve technical issues, and ensure a very smooth service transition. However, some people mentioned encountering unhelpful or rude support agents when attempting to resolve complicated account issues, billing disputes, or difficult transfer requests. Consumers also noted occasional difficulties regarding poor network coverage at home, device defects, or unreliable service when traveling internationally.
Auto-generated from all reviews of this business. For reference only.I’ve used PureTalk for 3 years. Signed my wife up today flawlessly. PureTalk has been 5 Star all the way.
Hi, Richard! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
We have been with Puretalk for several years. Our service has always been excellent, customer service is A+++, and we save approximately 50% compared to our former provider. PLUS, we love the fact that Mike Rowe is Puretalk's spokesman. He is a wonderful man.
Hello, Roger! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Wanted to have a bit more data per month. We have had a plan with Pure Talk for several years and the service has been excellent. Especially since we are always traveling around the country and we always get a great connection. Plans have changed and Steve, in customer service, found us a new plan with 2GB more data for the same monthly price! Great service Pure Talk...thank you.
Hi, Mary! It's fantastic to hear you're receiving excellent coverage and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
My issues,(not many) have been handled by a superb customer service team, professionally and with a refreshing,polite and friendly attitude. So much so, as with representative Cheyenne, I didn't want to end the call. Great AMERICAN company!
Hi, RDP! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
The customer service team does a good job at troubleshooting with the customer, even if you are not buying a new phone from their company. My experience with them has always been pleasant as they are patient and kind with us dinosaurs.
Hi, Lee! We’re so glad to hear you had a great customer service experience! Providing top-tier support is always our goal. Thank you for being a valued PureTalk customer—we truly appreciate having you with us. - A.M.
They don't answer the phone. Consistently. Never. WTF is it with all these good reviews? It seems like anything you see online MUST be a lie conjured up by billionaire tech bros and AI.
Hello Martin! We are so sorry to hear that you have had difficulty reaching our team. We want to assure you that our phone lines are fully operational and ready to assist you. If you are a current PureTalk customer, the quickest way to reach us is by dialing 611 directly from your device. Alternatively, you can always contact us at (877) 820-7873. To help speed things up, we have also sent you a separate, private message so we can safely gather your account details and resolve this for you. We look forward to connecting with you soon! Thank you for being a valued PureTalk customer! -M.S.
I’ve been using them for several years. It was great at first but for over a year the connection is often only 1 of 4 bars. I often do more calls via WiFi (via my phones ability to make WiFi calls) then PureTalk to make calls. The only thing keeping me from leaving is how much I dislike AT&T & Verizon’s service/politics. If I could get better coverage I would give them 4 or 5 stars. I live in a pretty big metro area so lack of coverage does not make sense to me. AT&T was ALWAYS a solid 4 or 5 stars.
Hello, Dave! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause. To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update. Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data. Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
It's a great company. You always speak with an American for service and the problem, if there is one, is solved. Also , they don't rob you with their prices. I just spoke with a lady. Forgot her name , but it starts with N. She was very helpful.
Hi, Jean! It's wonderful to hear you're getting excellent customer support and taking advantage of our affordable prices! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
I was having trouble making phone calls from within my house. I called and was transferred to someone in the service department. He couldn’t immediately tell me what the problem was but said they would check for problems in the nearby towers. Someone actually called me back to report that the towers were Ok. The person had me check certain settings on my phone and helped me adjust them to allow the phone to use WiFi when needed. Everyone I spoke to was helpful and courteous. I hope this works because I really like the company and do not want to change providers. It was nice to be able to speak to a live person instead of AI!!
Hi, Connie! We're thrilled to hear our Technical Support team was able to assist you with your service issue! If you need further assistance, please feel free to call them directly at (770) 818-3918. If you prefer, you may email us through our Contact Form at puretalk.com/contact. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Operator was well trained so my experience was quick and successful
Hi, Weldon! Thanks so much for the feedback! We’re thrilled our team took great care of you. Thank you for choosing PureTalk! - A.M.
Writing on behalf of a friend of mine who I was helping with her phone. We had to setup an Apple Watch. This was one of the most pleasurable experiences I have had with a cell carrier in some time (I work in tech). We called Pure Talk, they picked up in 10seconds. The phone was answered by a REAL person. Not only that, they were friendly, pleasant, spoke perfect English and were able to help make the adjustment to her plan that we called to do so. A++ customer service experience. The agent we spoke with was LaToy (hoping I spelled that correctly).
Hi, Jonathan! Hearing this made our day! Delivering great customer support is what we strive for every time. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
We just switched to Puretalk. The set up for my phone was quick and easy. The setup for my husband's phone took about 45 minutes BUT that was entirely my fault because I failed to do something of importance on his phone. The representative that helped had the patience of a saint. She was pleasant and sweet during the whole debacle that I created. We will see on the signal soon. So far I am extremely pleased.
Hi, Henny! We’re so glad to hear you had a great customer service experience! Providing top-tier support is always our goal. Thank you for being a valued PureTalk customer—we truly appreciate having you with us. - A.M.
I spoke with Sherry today at PT who helped me out with an issue/request and she was so sweet and extremely knowledgeable. She asked just the right questions in order to understand what I needed and quickly came back with a resolution. I rarely have to call PT but when I have I don't wait but a couple of minutes if that and their customer service is always spot on as well as very friendly. I love their rates and the great service they always provide as I never am out of range and always have service!!
Hi, Cristol! It's fantastic to know Sherry provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Jessica was very helpful in getting my new phone transferred.
Hi, Carol! We're thrilled Jessica was able to assist you with your new phone! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Works fine if you can run it off your wifi, otherwise I can't even get an internet connection in the middle of town.
Hello, Colleen! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause. To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update. Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data. Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Called and within 10 minutes the switch to Pure Talk was done. Easy transfer, great service and a great price.
Hi, Rhonda! We're glad to hear our support team made your switch a breeze! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
As a recent widow, I had the difficult task of changing our account to my name. Jasmine was kind and patient taking my information and said she wished she could give me a big hug. She is a treasure and deserves all the praise she can get.
Hi, Barbara! It's fantastic to know Jasmine provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
I joined Puretalk for the pricing about 3-4 years ago. I had no idea or much info on this company. Boy, was I in for a nice surprise! I was able to bring my phone and number to begin with. With the exception of one snag that was taken care of, I have received nothing but excellent CS and IT support. They are American owned and operated ( the Co was started by a veteran ) right out of Covington, GA and CS is also based there. They support veterans! They operate off of AT&T towers, so coverage is everywhere. I very seldom drop a call and if I do, I'm in a very rural area with a lot of trees. I have dropped calls with the big names also. I DARE you to compare plans, service but most of all PRICING. Puretalk will come out much cheaper and smelling like a rose each time. I have had service from many different companies over tha last 30+ years, some good, some not so good, but, again, for the pricing, my plan, CS and IT support, and the biggie, AMERICAN OWNED AND OPERATED RIGHT HERE IN THE U. S. A., is a WINNER everytime. Any problem I've had has ALWAYS been solved immediately. From where I sit, there is no reason not to switch to Puretalk USA.
Hi, Terry! It's fantastic to hear you're receiving excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Chris at PureTalk was awesome. We added a new iPhone 17e and Chris was patient on working with the connection with Apple. Apple makes it a pain but Chris worked us through all the complications with providing the serial numbers on the iPhone which is not easy to read. My wife’s iPhone was ancient (XR) model 🤯 and an upgrade was needed. I have PureTalk on my iPhone and it works well as I traveled across the USA. THANKS CHRIS!
Hi, Timothy! It’s wonderful to know Chris delivered exceptional service! Recognizing our standout team members is important to us, and we'll gladly pass your feedback along to him and our management team. Thank you for your support and for being a valued PureTalk customer! - A.M.
Had an issue with my sim card or possibly phone. Tech support was able to quickly help me narrow it down to a bad sim card. Called customer service back and they were able to ship me a new one free of charge, minus the overnight fee I very willingly paid. All in time for the holiday weekend.
Hi, Victor! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
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