Was having problems with porting…
Was having problems with porting phone,Colton from pure talk joined in call with original provider and was able to resolve
About PureTalk
Data updated- Website
- www.puretalkusa.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 167 reviews
- Replies to negative
- 100% (22/22)
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About this business
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges.We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family.Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first.PureTalk, a wireless company that actually stands for something.
Written by the business, not verified by us.Is PureTalk legit?
PureTalk (www.puretalkusa.com) has a 4.4 out of 5 rating on OK.one, based on 167 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff, noting significant financial savings on their monthly phone bills compared to other major network providers. Reviewers truly appreciate the domestic customer support team, highlighting that representatives are highly knowledgeable, quick to resolve technical issues, and ensure a very smooth service transition. However, some people mentioned encountering unhelpful or rude support agents when attempting to resolve complicated account issues, billing disputes, or difficult transfer requests. Consumers also noted occasional difficulties regarding poor network coverage at home, device defects, or unreliable service when traveling internationally.
Auto-generated from all reviews of this business. For reference only.What people say
I have been with Pure Talk for quite…
I have been with Pure Talk for quite some time. Each time I have had a need (increasing my minutes, increasing my hot spot, and the most recent, I had questions about my coverage and how to submit my DD214 for a discount in my billing), I have been met with personal as well as professional courtesy and respect. On my most recent call with Shaiwahnna, I had some dumb questions that revealed I am a dinosaur with technology. But she was so patient and gracious to answer my questions without making me feel like a Dweeb. I appreciate this company and the caliber of personnel they have on their team. I think the date of this encounter was 8/2/26.
Reply from PureTalk2026-08-05
Hello Steve! We are deeply grateful for your service and so proud to have had you with PureTalk for so long. Navigating tech questions can be tricky, but patience and respect are what our team is all about. We’ll be sure to pass along your kind words to Shaiwahnna, she’ll be delighted to know she made such a positive impression. Thank you for choosing PureTalk! -M.S.
They have provided great phone service…
They have provided great phone service for me, and if I ever encounter a problem, they're very helpful at resolving issues. And they offer all this at a great price!
Reply from PureTalk2026-08-05
Hi Roger! Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying dependable service, helpful support, and great savings. We truly appreciate your business and are always here whenever you need us! -M.S.
Helped me get cellular service working
Ms. Celia and Ms. Lisa were very skilled in helping me get a cellular connection setup on my new iPhone 17 Pro Max. They gave me detailed steps to get cellular working and got me back in business quickly. Both were very polite and knowledgeable.
Reply from PureTalk2026-08-06
Hi, Robert! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Celia, Lisa, and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
Wonderful experience with customer service.
I called customer service because I was having an issue accessing my voice mail. A woman named Kia helped me reset my password and also helped me update my personal information. She was very polite and professional. I really like the fact I can speak with an actual person and not have to deal with some stupid computer for a hour and you never get to talk with anyone. There are a few companies that still understand the importance of getting to talk with an actual person. I've never had any issues with this company and I get the same service I did with the big companies for a fraction of the cost.
Reply from PureTalk2026-08-05
Hi Leonard! Navigating automated phone trees can be so frustrating, which is why we take pride in offering real, human customer support every time you call. We’re so glad Kia made updating your info and resetting your voicemail quick and painless. Thank you for choosing PureTalk and for spreading the word about our service and savings! -M.S.
Great service. Great coverage & The price is awesome.
Saves me about a hundred bucks per month less than our last carrier (Vz). Great coverage areas even when we travel.
Reply from PureTalk2026-08-05
Hello Dennis! Saving around $100 a month while still enjoying great coverage wherever you travel is exactly what we love to hear. We're thrilled that making the switch to PureTalk has been such a win for your wallet and your service. Thank you for choosing PureTalk and for taking the time to share your experience with us! -M.S.
The representative Tara
The representative, Tara, was very patient and willing to help me as much as possible with my old senior brain. Thank you for educating me in waning to get my VM unlocked.
Reply from PureTalk2026-08-03
Hi Robyne! We’re so glad to hear that Tara was able to assist you with patience and care while getting your voicemail set up. Taking the time to help our customers feel confident with their devices is always a top priority for us. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Best support tech at PureTalk?
I was in contact with a technician today that had been with PureTalk for 4 years and was the most helpful person I have talked to in a long time. Her name if I got it correct is Honeyret and very capable she was. I will be able to change to a new phone after just signing up with PureTalk so much easier after the help she has given me today.
Reply from PureTalk2026-08-03
Hello! We're delighted to hear that Honeylet was able to provide such capable and helpful support as you set up your new phone. Having experienced team members like her makes all the difference, and we'll make sure she receives the recognition she deserves. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I had questions about my account
I had questions about my account. My wait time was very short and the young man, Michael, was very courteous and quickly made changes for me. I have been with Puretalk for a couple of years and am very impressed and highly recommend them every chance I get.
Reply from PureTalk2026-08-03
Hi Beverly! We’re delighted to hear that your call was answered quickly and that Michael was able to assist you so efficiently. We truly appreciate your years with PureTalk and your ongoing recommendations. We’ll make sure Michael gets the shout-out he deserves! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I had a first time issue crop up…
I had a first time issue crop up recently with not being able to access my voicemails on my iPhone. The Pure Talk tech support rep was able to help me restore my voice messages in short order with just one phone call! Since I have an older model (an 8+) he also told me this issue could possibly occur again and could likely be resolved in the same quick fashion as today. I continue to be a “very satisfied” Pure Talk subscriber!
Reply from PureTalk2026-08-03
Hello Stephen! We’re so glad to hear our Tech Support team was able to get your iPhone 8+ voicemails restored quickly in just one call. Providing fast solutions, and setting expectations so you know what to do if it ever pops up again, is exactly the kind of service we strive for. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Keana
Keana. Phone rep was very patient and understanding And today my service is working Thank you 🤗🦕🙏ticket 363351
Reply from PureTalk2026-07-30
Hi, Andrew! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Keana and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
Excellent service and currently support
Excellent service and customer support
Reply from PureTalk2026-07-29
Hi, Pamela! It's great to hear you're getting excellent service and support with us! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Helped me get out of the nightmare…
Helped me get out of the nightmare called T-Mobile. Excellent customer service and support!
Reply from PureTalk2026-07-30
Hi, Ka! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
During planning an international trip…
During planning an international trip abroad, the PureTalk representative helped us understand the valuable included assets our plan already provided at no additional cost. Made our day! We are very happy that we switched to PureTalk. It’s Veteran supporting too.
Reply from PureTalk2026-07-29
Hi Mark! We're thrilled to hear about the excellent assistance you received with your international roaming questions! Thank you for being a valued PureTalk customer, we truly appreciate your business. -M.S.
I had to set-up a new device
I had to set-up a new device. Customer Service was very professional, kind and patient. Everything went well. We spoke to a lady from Georgia and Texas. Great work ladies!
Reply from PureTalk2026-07-30
Hi, Karin! Thank you so much for the wonderful feedback! We’re delighted that our support team delivered a great experience. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
Pure Talk customer service…
Pure Talk customer service representative V answered all my questions I had as a new customer. She helped me feel confident that the issue I was calling about was taken care of. Thank you so much. Karen Myrick
Reply from PureTalk2026-07-29
Hi, Karen! Thank you so much for the wonderful feedback! We’re delighted that our support team delivered a great experience. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
We cut our wireless bill in half…
We cut our wireless bill in half switching to Puretalk, and the quality never dropped. We have always had helpful, friendly reps assist us when we talk to their customer service.
Reply from PureTalk2026-07-29
Hello! It's fantastic to hear you're getting excellent coverage and customer support while also saving money! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Great price great service and…
Great price great service and knowlegable customer service.
Reply from PureTalk2026-07-27
Hi, Larry! It's fantastic to hear you're getting excellent customer support and taking advantage of our affordable plans! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Satisfied with service
I’ve had Pure Talk since November 2025 and I’ve always been helped out when I needed it. Are they a perfect phone carrier, no. But I don’t know of one that is. They’ve always addressed my problem and corrected it when I’ve contacted them.
Reply from PureTalk2026-07-27
Hi, Victoria! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
Puretalk- So nice to talk to a real person and not an AI bot
Caitlyn was excellent at helping me through the process of selecting and ordering my next iPhone. Prices for plans are even better than when I first signed up 3 years ago so, even the non-promotional standard plan rates so contact them if you want to save $ which can help with the cost of the new phone.
Reply from PureTalk2026-07-27
Hi, Ron! We’re thrilled to hear you had such a positive experience! Delivering excellent service is always our top priority. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
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