At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges.We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family.Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first.PureTalk, a wireless company that actually stands for something.
Written by the business, not verified by us.PureTalk (www.puretalkusa.com) has a 4.4 out of 5 rating on OK.one, based on 167 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-09-04.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff, noting significant financial savings on their monthly phone bills compared to other major network providers. Reviewers truly appreciate the domestic customer support team, highlighting that representatives are highly knowledgeable, quick to resolve technical issues, and ensure a very smooth service transition. However, some people mentioned encountering unhelpful or rude support agents when attempting to resolve complicated account issues, billing disputes, or difficult transfer requests. Consumers also noted occasional difficulties regarding poor network coverage at home, device defects, or unreliable service when traveling internationally.
Auto-generated from all reviews of this business. For reference only.Customer service is top notch. Whenever I have an issue which is rare they are quick to resolve it.
Hi, Melissa! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Great company. Live agents handle any issue. How refreshing. Big thank you to Soloman
Hi, Patricia! Thank you for your 5-star review and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
I'm saving money and my service area coverage is improved. Exactly why I changed companies. We done!
Hi, Kenneth! It's fantastic to hear you're getting excellent coverage and savings with us! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Very happy w this phone service. Great price excellent reception. And good personal customer service. One caveat: if you are an international traveler , the service is not reliable in other countries. Had terrible non existent service in Italy and some service in Spain.
Hello, LOUA! We're thrilled you're getting great service and customer support! We sincerely apologize that our international roaming service was unreliable. We understand the importance of staying connected while traveling and regret the inconvenience this caused you. Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service. - A.M.
I reached out to Puretalk to help with 2 issues. I explained everything to Diana, she was very patient with me and listen to my concern. She resolved my concern quickly. Diana was very friendly and helpful. I wish her well and wonderful day.
Hello! We’re thrilled to hear you had such a great experience with Diana! We love celebrating our team members, so we’ll be sure to pass your kind words along to her and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
Company is fraudulent. Paid for first month service but never activated. Was told charge would be refunded in 5 business days at least 7 times over a month and a half. No refund. Nothing. Not to be trusted.
Hello! We're so sorry to hear you have not received your refund. Please email us through our Contact Form at puretalk.com/contact so we can investigate this matter. We appreciate your patience. - A.M.
True professional every time I check billing. I've reviewed the bidding with the competition and I'm sticking with PureTalk.
Hi, David! It's great to hear you're enjoying our service! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Everyone that I’ve talked with for help have been great to work with and very helpful!
Hi, Renee! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
For 5 years I had a great experience, no problems with signal, no problems with customer service. Then suddenly my voicemail box was full, and I was unable to access my voicemails. The message I was receiving was "an unknown error has occurred", then it would disconnect from me. I called and called, and no one could help me. They said the system was down. Most of the time I called the line was busy, which was really strange. I tried to login to my account using my laptop, but the website was down. This went on for 11 days. I was able to reach customer service 3 times, and they said there was nothing they could do, and then asked me if there was anything else they could help me with! I finally on day 11 ordered a SIM card from Boost Mobile, as their pricing is about the same. It came and I was back on with my phone number switched over 5 days later. Amazingly I was able to switch my number over (I have had the same number since 1999). I was surprised that no one from PureTalk ever asked me why I was canceling. No one ever asked me to come back. I was a big fan of their platform, US based, using US employees, giving back to the community, etc.
Hello, Erik! Please accept our sincere apologies for the internal system issue and the inconvenience it caused you. We know how frustrating downtime can be. If you need further assistance, please feel free to email us through our Contact Form at puretalk.com/contact. - A.M.
Had to call twice to get eSIM for new iPhone activated. First call said it would take less than 60 minutes, but never received notification and called back later.
Hello! We're so sorry for the delay with your eSIM activation. If you still need assistance or have any other concerns, please feel free to call our Customer Service department by dialing 611 from your PureTalk device or by directly dialing (877) 820-7873. If you prefer, you may email us through our Contact Form at puretalk.com/contact. - A.M.
Great experience from English speaking agents. Each one gave easy to understand helps and step by step paths to leave our old provider to PURETALK at Half the Cost.
Hi, M P! It's wonderful to know you had an excellent experience with our US-based support team! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Great support provided by Tonia explaining Pure Talk roaming in the Philippines. And other issues. Thanks Tonia.
Hi, James! Thank you so much for the feedback! We’re delighted that Tonia delivered a great experience, and we’ll make sure she and leadership see your praise. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
I have been a customer of puretalk for a very long time. I love the service, the no contract, the payment is easy and overall great company. That said, twice I have had crazy pull my hair out problems with the customer service. Both times involved new product issues. Today the reason I give a one rating is because I have spent 6 hours plus on the phone trying to upgrade my phone. I wasn't approved for financing through Puretalk so I went with the other option offered, Affirm. Should be easy since I have an account with affirm with an available fund at least five times the amount of the phone. Within minutes I got the approval from Affirm, email and first payment due date of July 18th. Great I think to myself. Then, I waited 24 hours and called because the shipping hasn't come out of my bank. OK, I call Puretalk, I am told by operator Contice that there is no order. She doesn't offer to look into anything just said there is no order in progress or any other way and that I would need to submit another order. I hang up feeling extremely ignored by her and felt that she didn't give to hoots about the call or that I had an order that wasn't showing up. So I call Affirm. I explain to them, after getting out of the AI service, what is happening and she spoke with me at length at options. I asked could she please just cancel the order because there is in reality according to the very poor customer service respresentative/s at Puretalk there is no order placed. She tells me she can't cancel order, it will have to be canceled by Puretalk and gave me their Merchant ID to be helpful and give proof of order. I call back to Puretalk and get an extremely rude/talk over the top of everything agent named Mike/Michael. After 14 minutes of him telling me there is no order that they can cancel, and me telling him I have the merchants number (which he won't take) I ask for a Supervisor. He says no because it isn't a Supervisor call. In my shock (I have worked at call centers as a Supervisor and would have been terminated if I would have said that), I asked again for a Supervisor because he just kept repeating his answer and didn't try to really assist me, he again started talking over me and told me no Supervisor. I then had it and yelled very loudly (I know this isn't the best behavior) to get me a supervisor. I was put on hold at 14:15 minutes. He came back to the phone at 17:51 and said, "brief hold" and back on hold I go. Came back again at 19:09 again saying brief hold and giving me no time to respond and back on hold I go again. Same thing again at 20:17. Then at 24:08 minutes he came back and once again started explaining that this is completely Affirms problem because they are a 3rd party. I very quietly spoke with him and yet again he spoke over me saying there is nothing that can be done. So, I explained to him that on July 18th I am going to have to pay a payment for a phone that I will not get because Puretalk doesn't show an order for it. At 31:38. I told him that I will end the call because there can be no resolve-he spoke over me telling me that he has done everything I asked and has tried. I told Mr. Mike that I will be leaving a review and it won't be kind or good. It is the kindest I can be and I am sure I have not had my last discussion with Puretalk, but I can do nothing about the situation at this time. WHAT A MESS! All because I wanted a simple phone upgrade. This is an update, Puretalk is sending survery requests to the other phone number on the account when they are fully aware it is not that person they have spoken to......unbelievable.
Hello Marianne! We're sorry to hear about the issues you have encountered with purchasing a new device! Please accept our sincerest apologies for this inconvenience. We'd appreciate the opportunity to investigate this matter further. A separate message will be sent to gather your account information. Regarding the survey requests, these are automatically sent to the primary phone number on the account. Thank you for being a PureTalk customer, and we hope to hear from you soon! -M.S.
Great customer service. Khalil was very helpful.
Hi, Roger! Thank you for your 5-star review and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
My voicemail was unexpectedly locked. I called the Customer Service number. With their patience and guidance, 5 minutes later I'm unlocked. Awesome.
Hi Mary! We're happy to hear you're enjoying your PureTalk service and that the voicemail issue you experienced was resolved quickly. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Pure Talk is an excellent phone carrier for services!!! Their customer service people are very skilled and competent if you need assistance! A customer service rep Chris could not have been more patient, showing me how to navigate my new 16e iPhone, so I could get the most enjoyment from using it! Please treat yourself to Pure Talk and save save a bunch of money. I had been paying Verizon for the same carrier service $109. a month, now I pay for the same service only $34. a month!!!
Hi Patricia! We're excited you're receiving excellent service and saving money since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
What a great company and so cheap too. Great customer service and super low charges. I Love it and never gonna leave it. I just wish they offered wifi for the home as well. Thanks puretalk. Your the best so far.
Hello Marilyn! We're thrilled you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
PureTalk has continued to be a reliable and economical cell phone service provider with helpful and kind customer service. Katie
Hello Kathleen! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
"★★★★★ Fantastic Service and Unbeatable Savings!Switching to Pure Talk was the best decision I could have made. Not only does the network provide the same great coverage as the major, overpriced carriers, but it also cut my monthly cell phone bill drastically. I love that their customer service is 100% US-based, and the few times I've had to call, the representatives were polite, easy to understand, and quick to resolve my issues. Highly recommended!"
Hello Wendy! We're thrilled you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
crystal resolved all issues and was a wonderful person to talk with.
Wow Gary! We're happy to hear you're enjoying your PureTalk service and received excellent assistance from Crystal. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
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