At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges.We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family.Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first.PureTalk, a wireless company that actually stands for something.
Written by the business, not verified by us.
Is PureTalk legit?
PureTalk (www.puretalkusa.com) has a 4.4 out of 5 rating on OK.one, based on 167 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff, noting significant financial savings on their monthly phone bills compared to other major network providers. Reviewers truly appreciate the domestic customer support team, highlighting that representatives are highly knowledgeable, quick to resolve technical issues, and ensure a very smooth service transition.
However, some people mentioned encountering unhelpful or rude support agents when attempting to resolve complicated account issues, billing disputes, or difficult transfer requests. Consumers also noted occasional difficulties regarding poor network coverage at home, device defects, or unreliable service when traveling internationally.
Auto-generated from all reviews of this business. For reference only.
What made the experience great when I had to resolve a small issue what’s the fact that the customer service representative was absolutely terrific. I believe her name was Cheryl. She could not have been more professional and just outright nice!
Reply from PureTalk2026-07-21
Hello Bryan! We're thrilled to hear about your experience with Cheryl! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Changed subscription plan from 5GB each line to 7 GB each line for $5 more per month. Unlimited data plan, just slower above 7 GB
Got the change effected in our PureTalk plan. Customer representative very helpful. Very pleased with PureTalk as mobile service provider and their pricing!
Reply from PureTalk2026-07-21
Hi David! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
We’ve had PureTalk for our cell phone service for over 2 years and highly recommend them. $50 per month for 2 cell phone numbers, each with 5GBs of data. Support is based in the U.S.
Reply from PureTalk2026-07-21
Hi Ernie! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
When I called this morning because I'd failed to receive a login text, Lauren not only assisted me with that, but helped me choose an affordable upgrade to ease my data problems. I've been with the company quite a while, but the help of a dedicated professional can really make a customer's day, especially over a holiday weekend!
Reply from PureTalk2026-07-21
Hello! We're excited you're enjoying your PureTalk service and that Lauren was able to assist you with your account and service plan. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
My husband and I use puretalk and we’ve never had an issue so we talked my mom into switching over to puretalk and it has been the biggest mistake!! She’s had her phone for two weeks now and we were patient when their system went down and now they can’t port her number or even give her a new one. She had to pay an extra month on her current phone just to have a phone and that was after paying for the puretalk service and phone! I absolutely will never ever suggest them to anyone again. The way they have just shrugged my mom off is ridiculous. They don’t value their customers nor what they claim to stand for.
Reply from PureTalk2026-07-21
Hello Shalena! We're sorry to hear about the issues you and your mother experienced while our system was down. Please accept our sincerest apologies for this inconvenience. We're happy to report that all of our systems are operational and fully functioning. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
We had Pure talk for a year and had no complaints. We had good coverage and excellent customer service. However our summer location is deep in a canyon where AT&T has zero signal, we couldn't get WiFi calling to work consistently, so have switched back to Vz.
The customer service reps were great during the switch and had no hard sell tactics trying to keep our business. Great job and very good pricing.
Reply from PureTalk2026-07-21
Hello Randall! We're sorry to hear about the signal issues you've experienced. Please accept our apologies for any inconvenience caused. We hope you may try our network again in the future if we can better suit your wireless needs. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I’m very thankful I could understand Jack. He took care of all my needs and PureTalkUSA has been a great phone service.
Reply from PureTalk2026-07-21
Hi Janet! We're happy to hear you're enjoying your PureTalk service and received excellent assistance from Jack. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Hi Stacy! We're thrilled to hear you're enjoying your service and received excellent assistance from Jack! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Wow David! We're happy to hear you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
They have been very helpful in dealing with another company that is very unhelpful.
They have been very helpful in dealing with a challenging transition.
Their employees were very transparent with an internal computer system issue. As soon as possible they had a new phone operational.
Reply from PureTalk2026-07-21
Hi Andy! We're excited you've had an excellent experience with PureTalk thus far. Thank you for your feedback! We truly appreciate your business! -M.S.
I put five stars for my coverage, which I can not put up there because I’m only giving one to CUSTOMER SERVICE because I can’t get through to them on their freaking phones because I’d like to buy a phone, but I don’t understand why they don’t have enough people in CUSTOMER SERVICE to promote me and others to go buy a phone somewhere else
Reply from PureTalk2026-07-21
Hello Susan! We're sorry to hear about the issues you experienced while our system was down. Please accept our apologies for this inconvenience. We're happy to report that all of our systems are operational and fully functioning. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
Since transferring to Pure Talk in October, I miss calls and texts continually. 14 days ago we made the decision to go back to our old service, PureTalk system was down, so this could not occur, I have called at least 5 times to speak with supervisor and sent email, they obviously do not have supervisors. Should be a simple fix, but it has been a nightmare.
Reply from PureTalk2026-07-21
Hello Sharon! We're sorry to hear about the transfer issues you experienced while our website was down. Please accept our apologies for this inconvenience. We're happy to report that all of our systems are operational and fully functioning. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
I called for help when locked out of my voicemail. Tianna (sp.?) was gracious, patient, and helpful in resolving my issue. She made a technical issue easy to understand for me. She's a stellar ambassador for PureTalk and an excellent example of good customer service.
Reply from PureTalk2026-07-21
Hi Vivian! We're pleased to hear that Tianna was able to assist with your voicemail. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Extremely poor customer service and experience when traveling internationally. Pre trip communications with PURETALK Customer Service and was told international would not be a problem. Arrived and phone does not work. So glad we have a high quality service with STARLINK and we are able to use WIFI CALLING. PURETALK is useless for international.
Reply from PureTalk2026-07-21
Hello! We're sorry for the service issues you experienced while traveling. Please accept our sincerest apologies for the inconvenience caused. We offer international roaming services in select destinations and with select service plans. If additional credit is needed, it may be purchased by logging into your Account Portal at https://www.puretalk.com/account/login and selecting the Add-ons tab. This credit is used for incoming/outgoing phone calls, incoming/outgoing SMS and MMS messages, and mobile data. If the international roaming credit balance reaches zero, the service will not function until additional credit is purchased. Additional information can be found at https://www.puretalk.com/international-roaming. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
decent service for the price plans, never really had a problem with them until this past weekend (3 days) when their entire system was down for no reason, no explanation, or chat to help those who didn’t have access to their accounts or data. truly disappointing. do better.
Reply from PureTalk2026-07-21
Hello! We're sorry to hear about the issues you experienced while our website was down. Please accept our apologies for this inconvenience. We're happy to report that all of our systems are operational and fully functioning. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
Your system to transfer to a new phone has been down at least 5 days now!! “System Maintenance, we’ll be right back” is the only message!! What’s up?? WHEN will you have your system running?
Reply from PureTalk2026-07-21
Hello Keith! We're sorry to hear about the issues you experienced while our website was down. Please accept our apologies for this inconvenience. We're happy to report that all of our systems are operational and fully functioning. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
Prior to two weeks ago, I would have gladly given a raving five star review. My phone stopped working. The message I kept getting was that my device wasn't connected to a network. My wife's phone still works. We're on the same plan. I called customer service and tech support. They were very kind, and seemingly helpful as they said there was a problem with my Sim card. They tried to fix it, with no luck. I got frustrated, because due to my job, I need to have communication, finally I just ordered a new phone from Puretalk, and paid for rushed delivery. The next day my phone was delivered, and I followed the step by step process to transfer stuff and get it going. Same message. Your device is not connected to a network. I've tried the web site and the customer service number at least twice a day for the past five days with no contact or response. I'm under a contract, but I think it's been broken now.
Reply from PureTalk2026-07-21
Hello Vern! We're sorry to hear that you're experiencing service issues within your area. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. For optimal service, please ensure your device is using the latest software and carrier updates by going to Settings > Software Update or Settings > General > Software Update. Then, reset your network settings by following the steps at www.puretalk.com/data. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
A day after my service was authorized to be activated the website went into "Maintenance in Progress. Be back soon" It's been 6 days! The site must have been hacked or something. Not a good look. I'll cancel my service next week. Very very disappointing. This company needs to do better.
Reply from PureTalk2026-07-21
Hello Brian! We're sorry to hear about the issues you experienced while our website was down. Please accept our apologies for this inconvenience. We're happy to report that all of our systems are operational and fully functioning. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
I signed up for a phone and service with Puretalk last week. I received my phone on Wednesday May 13th. Went online to activate my service and phone. The website was down I called customer service who stated they cannot do anything at the moment. It's now Saturday and the systems are still down. I have not been able to activate my phone or service for 4 days. This is not a good start at all. I will be returning my phone and canceling my service if this is not fixed by Monday.
Reply from PureTalk2026-07-21
Hello Ronnie! We're sorry to hear about the issues you experienced while our website was down. Please accept our apologies for this inconvenience. We're happy to report that all of our systems are operational and fully functioning. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
I have been with pure talk for about eight years now, and in that time at the beginning, it was great, then I moved to a different area. That’s when the problems began.
For the last few years, I have had issues with coverage. I moved again just recently, and there’s almost 0 coverage where I live.
I am trying to go over to a new carrier, and pure talk and their website are down and there’s no way to call them or get a hold of them before my next bill which I’m wanting to cancel before the bill cycle.
In the meantime, I can’t get a hold of anyone and I have barely any service on my phone it’s very frustrating and I’m not sure what to do. I’m hoping that their website is up and running soon and even their phone number isn’t working right now, which is kind of concerning to me not happy.
Reply from PureTalk2026-07-21
Hello Debra! We're sorry to hear you experienced service issues after moving. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. To port your phone number to a new carrier, you must provide your new carrier with your PureTalk account number, transfer PIN, and full name and address exactly as they appear on your account. If this information needs to be updated, you may go online to www.puretalk.com and log into your Account Portal. A transfer PIN can also be generated for each line within the Account Portal. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
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