At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges.We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family.Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first.PureTalk, a wireless company that actually stands for something.
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Is PureTalk legit?
PureTalk (www.puretalkusa.com) has a 4.4 out of 5 rating on OK.one, based on 167 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price, Product. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and polite staff, noting significant financial savings on their monthly phone bills compared to other major network providers. Reviewers truly appreciate the domestic customer support team, highlighting that representatives are highly knowledgeable, quick to resolve technical issues, and ensure a very smooth service transition.
However, some people mentioned encountering unhelpful or rude support agents when attempting to resolve complicated account issues, billing disputes, or difficult transfer requests. Consumers also noted occasional difficulties regarding poor network coverage at home, device defects, or unreliable service when traveling internationally.
Auto-generated from all reviews of this business. For reference only.
I was a PureTalk customer for five months. I encountered dead spaces in areas well served by my previous provider. I got no usable service when out of country although I was promised the service would be there when I traveled. I dropped PureTalk and went back to my previous provider with a penalty. I wish Mike Rowe would not waste his reputation on advertising for this carrier. I wish I had never used PureTalk.
ADDITIONAL 7/22/2016
OMG! Get the right name when you reply. Can you do anything right?
Reply from PureTalk2026-07-22
Hello Nick! We regret to hear you're experiencing service issues while traveling. Please accept our apologies for the inconvenience you've been caused. Additional information regarding international roaming can be found here: https://www.puretalk.com/international-roaming. If you have additional questions or concerns, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
I went over to pure talk because it claimed to have strong signal in rural areas and utilized the same towers as AT&T. In The surrounding rural areas, I did find that the signal was generally good. However, in my home, I had little to no signal and could frequently not even make a voice call.
In addition, I also learned that I was not able to use Wi-Fi calling with pure talk. Evidently, they support it with most iphones and some androids. Even after calling support, when claimed to have turned my Wi-Fi calling, it was definitely not available on my Android. In effect, I was completely unable to make calls from my home unless I was standing outside in the yard somewhere. And I also had a lot of issues sending and receiving texts in the house, even on Wi-Fi.
Overall, I would be careful if you live in a rural area, and I would definitely do some research in advance to make sure you are able to use Wi-Fi calling with your phone. I'm switching to one of the bigger companies. The price tag is much higher, but I also don't find hidden problems with those carriers.
Reply from PureTalk2026-07-22
Hello Adam! We're sorry to hear about the coverage and feature issues you experienced. Outdoor coverage may vary from indoor coverage and may be impacted by local terrain and structures. Please accept our apologies for this inconvenience. We're always working to add new features that make it easier to be a PureTalk customer. Due to the many different models on the market, we are unable to guarantee the Wi-Fi calling feature on all Android devices. We hope that you may try our network again in the future if we can better suit your wireless needs! -M.S.
I wouldn't even give one star. Pure Talk Wireless phone. When I ended with Pure Talk back in April 2026, I was told there's no charges owed left. I was told not to send the phone back. I left it at that. Just today, June 9, 2026, I found charges to my bank account by $218.00. I call Pure Talk, asking why they charged this amount and request for a refund. The lady from P/T said it's to cover the phone. I tried to explained to her that I did not owe anything but she insist I still owe them and will not return my money. This is ridiculous, what a scamming service they provide. They lack communication, poor service, scamming you for extra fees. They need to be dealt with. As Trump says, they witch hunt you after you cancel their service. What can be done? Any advice?
Reply from PureTalk2026-07-22
Hello Dorothy! We're sorry to hear about your experience with PureTalk thus far and any miscommunication that has occurred.
We'd appreciate the opportunity to investigate this matter further. A separate message will be sent shortly to gather your account information. We look forward to hearing from you soon! -M.S.
PureTalk has the best customer service and they speak English because they are Americans. Service out in the country is always spotty no matter your carrier so you may as well go with the one that has your back and not your wallet.
Reply from PureTalk2026-07-22
Hello Jacob! We're proud to have a US-based Customer Service team! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Very knowledgeable and helpful. I am always very pleased with their services.
Reply from PureTalk2026-07-22
Hello! We're excited you're receiving excellent service! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
PureTalk customer support was very helpful and professional. They were able to assist me and resolve my issue right away.
Reply from PureTalk2026-07-22
Hi Earl! We're thrilled you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Very engaging and clear representative. Instructions were precise. Needed to add a replacement device with an e-sim. After one small glitch [the IEMI # is 28 digits] the Representative got the number to work and we wrapped the call with a few laughs. Very pleasant.
Reply from PureTalk2026-07-22
Hi Randy! We're thrilled you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
After years with another carrier and watching my monthly bill keep going UP, I switched to PURE TALK. I have excellent coverage, NO hidden fees and NO problems when I called Pure Talk's Customer Service 611 and spoke with ELLIE. Her instructions for resetting my voicemail were perfect!!
Thank you for being a 🇺🇸 Veteran 🇺🇸Owned 🇺🇸Company and for choosing Mike Rowe as Pure Talk's Spokesperson.
Sincerely,
Lisa Trammell
Reply from PureTalk2026-07-22
Hi Lisa! We're excited you're receiving excellent service and saving money since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I've had PureTalk for several years already. Since it uses AT&T towers, it's the only one that works at my vacation home in the upper peninsula of Michigan. The only problem has been that my cell phone pings off Canadian towers more than American towers. I called and talked to a representative named Therese today and asked if there was any way I could purchase more roaming-Therese helped me to change to a new plan that cost no more but increased my roaming to 3x what I've had in the past. That should definitely help!
Reply from PureTalk2026-07-22
Wow, Linda! We're delighted about the excellent assistance you received with upgrading your plan to include additional international roaming credit!
Be sure to let your friends and family know about the great value and service we provide. We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I had a problem with my phone not connecting to network data even doe I had enough data on my phone. I try to fix the issue by myself from YouTube videos giving advice and that took me a week to realize that I need a Technician from Puretalk to help me. Am so happy they did through customer service to help configure some settings with my Access Point Name.
Thank you sam from Puretalk.
Reply from PureTalk2026-07-22
Hello! We're happy to hear you're enjoying your PureTalk service, and the data issue was resolved quickly. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Susie helped me with my Hotspot coverage and explained to me the usage so I understand now how much I need and how to track this so I don’t run out again.
Reply from PureTalk2026-07-22
Hello Frances! We're thrilled you're enjoying your PureTalk service and are glad Susie assisted you with your hotspot! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Puretalk is the Best !
Always friendly people I can understand and knowledgeable about any issue .
They always go overboard to make sure my issues are resolved. The service is tops ! No dropped calls… I have a clear signal when folks around me are frustrated ♥️
Reply from PureTalk2026-07-22
Hi Laura! We're thrilled to hear you're enjoying your PureTalk service! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I'm a senior who needed a new phone so I was shopping around. I was with Consumer Cellular at the time which I was okay with but their plan for unlimited data was way too expensive. With Pure Talk, they gave me unlimited data, text and talk and a new phone included. I didn't want a fancy phone or an iPhone and they had a special on a BLU phone so I took it. The plan I got was on special too. The sweet lady I spoke to treated me with kindness and respect and in English which I could understand. I have been extremely happy with my service and coverage.
Reply from PureTalk2026-07-22
Hi Pamela! We're excited you're receiving excellent service and saving money since switching to PureTalk! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Hello RC! We're proud to have a US-based Customer Service team! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I have had PureTalk for a few months now. The service is great. I had one problem with text messages that was resolved with one phone call to Customer Service. Mikie got right to the source of the problem. I needed to uninstall the Sim card from my previous provider. I was restored within minutes. It was so nice to talk someone that I could understand! 5 Stars!
Reply from PureTalk2026-07-21
Hello Bruce! We're thrilled to hear you're enjoying your service and received excellent assistance! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I’ve been with Pure Talk for well over a year. The service is as good as Verizon that I had for twenty yrs. My bill is just over 1/2 of VZW. The Greatest thing I like at Pure Talk is US based customer service. It is refreshing to talk to and understand the person on the other end. They have always been prompt, hold times are always little to none. I switched and I recommend you switch to Pure Talk now.
Reply from PureTalk2026-07-21
Hello Jaxson! We're proud to have a US-based Customer Service team! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I switched from AT&T which was a nightmare all on its own. We got the phone connected and phone # ported after 5 calls and over 2 hrs on the phone. Then his plan included a tablet. We have spent over 6 hrs on the phone and still no tablet hooked to the plan. They do answer the phone unless it was during the 6 days there system was completely shut down. I wanted to like them but looks like I will be returning the phones we purchased and switching back to AT&T. They blatantly lied and told customer service I wanted a refund instead of helping me! They refused to give me a supervisor in technical support and in customer service.
Reply from PureTalk2026-07-21
Hello Donna! We're sorry to hear about your activation experience. Please accept our sincerest apologies for the inconvenience caused. If your tablet plan has not been activated, and you would like to keep your PureTalk service, please let us know. Our Support Team is available through our Contact Form at https://www.puretalk.com/contact and on social media sites Facebook, Instagram, and X (Twitter) for a live chat. You may also contact our Technical Support department by dialing 1-800-768-4360 for further assistance. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
My support assistant, Latoy, was able to correct major problems with my hot spot service. I am so grateful and she needs to be treated exceptionally. Thank you, Dale Miller.
The one complaint I have is that the PureTalk system is not very accurate when I try to purchase one time blocks of 2GB data for my hotspot. It always seems to credit that purchase towards my general phone data. I wish they would correct that. Thank you.
Reply from PureTalk2026-07-21
Hello Dale! We're thrilled to hear that Latoya was able to assist with your questions and concerns! When purchasing hotspot data within the Account Portal, please be sure hotspot data is selected, not cellular data.
Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Hi Michael! We're delighted to hear you're enjoying your PureTalk service! Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I didn't have the service but I called in to check how long it would take to get a sim card. I started the conversation with "I have lots of questions" but I couldn't get a word in edgewise. The csr asked far too many questions: trying to play salesman I suppose: and I had to get almost rude to get an answer to one question. I felt like if she could have, she would have reached through the phone and Forced me to sign up. And for that reason, I won't.
Reply from PureTalk2026-07-21
Hello! We're sorry to hear about your experience with PureTalk and trying to get your questions about our service answered. Please accept our sincerest apologies for the inconvenience caused. Thank you for your feedback, as it always helps us improve the PureTalk experience. -M.S.
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