Agoda poor customer service
I arranged a hotel with Agoda from the 9th to 10th August in Blackpool. The booking was confirmed by Agoda I drove to Blackpool on the 9/8/25 and arrived at the hotel after having some lunch and a couple of drinks. I was told by the hotel owner that the hotel had been overbooked by Agoda. The hotel owner then contacted Agoda. Informing them that the hotel had received a number of bookings that they had to cancel due to Agoda overbooking the hotel. The bookings had been taken by Agoda even though Agoda knew there was no availability at the hotel. I had been the second person to arrive at the hotel expecting no problem with my booking. I was told by the hotel owner that Agoda had found alternative accommodation and an upgrade for the first person that this had happened to. The hotel owner spoke to Agoda, on my behalf,but they would only agree to a refund in thirty days and a 10 percent discount. The hotel owner told Agoda that they had a duty of care to me , in the same way they had a duty of care towards the first person this had happened to. However Agoda refused to find me alternative accommodation. This meant I was stranded with no accommodation. I eventually had to pay to stay 5 miles away in accommodation that cost almost double what I was originally going to pay. In conclusion Agoda would only help in a way that they thought was appropriate and that changed according to which representative you were dealing with. I have made my grievance known to Agoda but as yet received no confirmation that they were taking action or looking at compensation for a ruined expensive day.