4 years ago
4 years ago, I purchased the D7 and fell in love with the bike and its capabilities. Recently I had discovered that the top tup had a crack. I thought that was the end of my bike. Since I was pleased with my experience, I wanted to try the T8. I reached out to Bikes Online to see if I could get some sort of loyalty program if I were to purchase another bike from them. They still had my purchase of the D7 in their system & informed me that I had a 5-year warranty on the frame of the D7. Since I wasn't sure how that would turn out and I also didn't want to be without a bike. I went ahead and purchased the T8. Bikes Online warranty department reached out to me and made the warranty claim a super easy process. Ultimately my claim was approved, and I now have my beloved D7 back. Great and easy customer service and all new bike purchases will be from Bikes Online.