I ordered a Prism Air Purifier and an…
I ordered a Prism Air Purifier and an additional filter. Item was delivered faster than expected. Thing is, item wrapper was badly torn. Packaging was dented real bad. Side of the box was dented inwards. Not sure was it from seller or what happened before delivery. Anyway, I tested it. Was quiet and was satisfied initially. After power on for a while, carbon smell can be sense. The strong smell was consistent. I continue to on it to see if smell will go away. I power off it after that as I truly cannot stand the strong smell of carbon. I packed the item back and even properly wrapped up so to ensure item safely send back to seller. I raised under received defective or not working reason. Shopee application auto generated return process guide. On destination day (CNY Eve) item was collected and return back to warehouse. On 25 Feb, shopee return the item back. Reason was buyer return reason was change of mind. Item was open and used so cannot refund. I text shopee via chat with shopee. Agents kept insisting I cannot return and refund due to item open. Said I return due to change of mind. I kept explaining and even shows shopee app screen shot. Proven that I raised for return due to receive of defective item. Different agents attended me and all kept saying I raised for cancellation and refund due to change of mind. Seller also kept saying I cannot cancel and return due to change of mind. That air purifier will be my last item from shopee. Felt entire process was a "united" not integrity act both from shopee and the seller. Bring back item and return the item after 8 days? Insist that i cannot cancel and refund. So as customer i bear what ever happened the past few days when item was not in my unit!! Buyers be cautious, the 15 days free customer protection does not seems genuine base on my case. Defect item also can be return to you and you need to pay for it!! Please be cautious when ordering from shopee.