Update: Great products but experience marred by shipping glitch (Canada)
ORIGINAL: I live in Canada and loved the products the first time I bought them so reordered a couple (total price $621). But when the package arrived via DHL, there was an additional charge of $123 COD. So, I emailed Calecim customer service (there is no way of speaking to an actual person) and they replied several days later. They confirmed that yes, I could “return to sender” with the box unopened and that I’d get my refund as soon as it arrived back at their warehouse. The package is tracked by Canada Post as being returned to and received by DHL on July 4, but they claim it has not arrived at their depot in Kansas City six weeks later. So they won’t refund my money, nor will they replace the products (I said I’d rather pay the $123 COD fee than lose $621). Not sure what to do, so I’m writing a review. Suffice to say, customer satisfaction does not seem to be a priority for them. And the snail-pace response time, because of the email system, is ridiculous. UPDATE (August 22, 2025): After I posted this review, Calecim contacted me and refunded my money in full. I do appreciate that the issue was ultimately resolved (thank you!) but it only happened once I went public here, which isn’t so reassuring. The products themselves are top-notch, but customer service needs to be faster and more proactive.