Wig not received, unhelpful customer service
After being a loyal customer for 7+ years, I’m disappointed by how badly Alipearl has handled my recent $420 order. They claim the wig was “left on my porch” (completely absurd for such an expensive item), yet nothing was delivered. Cameras and neighbors confirm it never arrived. To make things worse, the tracking numbers don’t even match, and despite me paying for insurance, they refuse to launch an investigation or honor their own refund policy. Customer service has been a nightmare, WhatsApp agents just tell me to “check my mailbox,” but I’ve never received their refund-related emails (even though their promotions come through just fine). I even provided an alternative email, but they continue to ignore me. At this point I’ve had to open a PayPal dispute because Alipearl is being deliberately deceitful and unhelpful. Absolutely do not trust them.