Great Product and Service, with Room for Faster Support
Delivery is fast, filament prices are competitive, and the overall service has been reliable. No issues with our orders. Customer service through online correspondence is helpful and accommodating, but response times could be faster. Since there is no phone or live chat option, resolving an issue can sometimes take longer than expected. When communication goes back and forth, each response can take several hours, meaning that resolving a simple issue or reaching an agreement can sometimes take 2–3 days. Faster customer support would make an already good experience much better.