I placed an order with Clocks and…
I placed an order with Clocks and Colours (#CUS401378) that USPS marked as delivered on August 15. The problem is that it was never delivered to my address. I live in a small building where deliveries are easy to track, and the landlord confirmed no one from USPS came that day aside from the usual Amazon driver. I immediately reached out to Clocks and Colours support. At first, they asked me to reconfirm my address and said they would open a claim with USPS. I provided full details, including my address and phone number. After waiting, their “investigation” concluded with them refusing to help. They claimed that since USPS marked it delivered, they must assume it was delivered—even though I provided evidence and a firsthand statement from my landlord that no delivery was made. They escalated my case to a manager, but the decision was the same: no refund, no reshipment, and no responsibility taken. Their only suggestion was for me to dispute the charge with my payment provider. I find this response unacceptable. The company essentially pushes the blame onto the courier while leaving the customer with nothing. Their unwillingness to stand behind their product or shipping process shows poor customer service and accountability. I have now had to warn them that I will file complaints with the Better Business Bureau and my State Attorney General’s Office, in addition to disputing the charge through my bank. Overall, this has been a frustrating and disappointing experience. I would caution others before ordering from Clocks and Colours, as if anything goes wrong with delivery, the customer is left without support. AND THEY HAVE NO PROOF OF DELIVERY