SCAM! DO NOT USE this company
Do NOT use this company. The property we rented from them in Lake Tahoe this last weekend was fine, but the management is a complete scam. When we arrived, the HVAC didn’t work—I discovered they had actually pulled the fuse from the AC. Fans stuffed in closets should’ve been the first red flag. I contacted management immediately and got ignored until the next day, only to be told to “turn up the thermostat.” When I explained there was no fuse, they claimed they’d reach out to the on-site team—then disappeared. Same canned “sorry for the inconvenience” response everyone else gets. Read Yelp and Google reviews, it’s their pattern. Even Airbnb couldn’t reach them and had to refund me 30%. The company finally offered to send an HVAC tech on the day were leaving. Absolutely shady, unprofessional, and dishonest. Do your research before booking—I wish I had. I fully expect another canned apology to this review.