Review for Patriot Military Moving…
Review for Patriot Military Moving Company I recently purchased a Piaggio MP3 three-wheel motor scooter and hired Patriot Military Moving Company to transport it from Rehoboth, MA to Washington State. I chose them because I wanted to support a company run by former service members, expecting integrity, accountability, and professionalism. Unfortunately, my experience was the exact opposite. The delivery was more than three weeks late. I live between Vancouver, BC and Bellingham, WA, and I made sure to communicate my availability. Despite that, the representative I dealt with—Jennifer Velazquez—was consistently rude and unprofessional. Every email reply I received was dismissive and vague, and I was never given a firm delivery date. Excuses piled up: at one point they even sent me a photo of a blown trailer tire to explain yet another two-week delay. When they finally promised a Sunday delivery, I waited all day with no call and no truck. Then it was pushed to Monday, then Tuesday—the busiest day of my work week. Jeanine even admitted they had broken one of my front lights and offered to replace it, but she insisted my scooter already had scratches because it was “10 years old.” That scooter was in mint condition when I bought it. At that point I suspected it had been dropped. The delivery truck finally arrived Tuesday at 2:15 PM—over two hours later than promised. Under pressure to get back to work, I signed the papers. Only afterward did I discover additional damage: scratches, paint peeling, a broken left deflector, and a broken right mirror bracket—repairs that will cost me around $300. The seller I purchased the scooter from also confirmed that Patriot Military Moving has a bad reputation and said he plans to report them as well. In short: Delivery was 3+ weeks late. Communication was rude and unprofessional. The company damaged my vehicle and tried to blame “age and scratches.” Final delivery was inconvenient, delayed, and careless. I strongly recommend that you stay away from this company. It was one of the worst customer service experiences I’ve ever had, and I regret entrusting them with my property.