CitizenShipper

Sara, thank you so much for sharing your experience! We’re glad CitizenShipper helped you find a transporter who was such a great fit for your puppy’s journey! We know how important peace of mind is when transporting a furry family member, so we're happy to hear that your transporter provided great communication and regular photo updates along the way. We appreciate your trust and are here for you whenever you need transportation!

Having regular updates and photos can make such a difference when your pet is in someone else’s care. We’re glad your driver stayed in touch throughout the trip and helped give you that peace of mind, Carlos. It’s great to know CitizenShipper helped you find someone you felt comfortable trusting with your pet.

We’re so glad you found CitizenShipper when you needed to get your two fur babies from Florida to California on a tight timeline. Hearing that everything went smoothly and that you’re now reunited with them safe and happy means a lot, Rap. It’s great to know you found a driver who provided responsible pet transport when you needed it most.

Alyssa, it sounds like Matt and Brandi gave you exactly the kind of experience every pet parent hopes for! We’re so glad their kindness and communication made the whole process such a positive one. CitizenShipper is proud to help connect families with a dependable pet delivery team!

Joy, thank you for your review! We’re happy to hear your transporter kept you updated with plenty of photos along the way and, most importantly, that your pup arrived happy, well cared for, and enjoyed the journey. We know how important it is for pet owners to feel confident about the person transporting their animals, and experiences like yours highlight the value of finding a transporter who prioritizes both communication and care. We appreciate you choosing CitizenShipper and hope we can help again whenever your pup needs a ride!

Thanks so much for the kind words! We’re so glad you had a great experience with CitizenShipper. We really appreciate you taking the time to leave a review and hope to help you again in the future!

Steven, it’s great to hear that your initial hesitation turned into such a positive experience! We’re glad your driver followed through exactly as promised. We appreciate your trust in CitizenShipper and are happy our transparent process helped you feel confident in your decision.

Russ, we know that a quick process with multiple options to choose from is exactly what pet parents need! We’re glad CitizenShipper made it easy to compare your options and connect with knowledgeable drivers without the hassle.

Rick, we’re very sorry to read this and understand how alarming it must be to be without any information about your fur baby’s location or well-being after such a significant delay. A lack of communication and uncertainty about a pet’s whereabouts is not an experience we want any customer to face. We take concerns involving the safety of transported pets very seriously. We would like to review the details of this case as a priority. If you have already been in contact with our team, please reply to your existing support thread so we can continue reviewing the matter. We also understand that law enforcement may need information related to an active situation and will work to provide the appropriate information through the proper channels. Our immediate concern is helping establish what has happened with this shipment and ensuring the situation receives the attention it warrants. Please contact us at [email protected] so our team can assist further.

We’re really sorry to hear how frustrating this has been. We understand how important it is to be able to share when an experience doesn’t go as expected, and we absolutely believe customers should have a place to share their perspective. At CitizenShipper, we always aim to remain fair and neutral when reviewing concerns from both customers and drivers, while making sure both parties are treated fairly and have the opportunity to be heard. Because we respect everyone’s privacy, we’re unable to discuss specific account information publicly, but we can share that reviews are subject to our review guidelines. I can assure you that our team is working with you through our official support email, and we’ll continue doing so to make sure your concerns are heard and that we handle this situation fairly. Thank you for taking the time to share how you feel.

Melanie, what a beautiful story to share about your experience with CitizenShipper! We’re so glad Annie was there when you needed her most, and we love hearing that she helped make things a little easier while you were navigating such a difficult time. Our compassionate transporters do everything they can to provide a caring, personal service, and we’re truly honored to be part of experiences like yours.

It’s always nice to hear when finding a pet transport option comes together quickly and without complications. We’re glad CitizenShipper made it easy to submit your pets’ needs and connect with responsible pet transport options, Jesus. We appreciate you taking the time to share how simple and professional the experience felt for you.

Kristin, we love hearing this! Thanks so much for choosing CitizenShipper. We’re so happy to be part of making your experience a great one!

It’s great to hear CitizenShipper made it easier to explore your options and connect with a driver for your pup’s trip from California to Illinois. We’re glad the communication throughout the trip was so positive and that you found a driver you felt comfortable with, Eugene. Thank you for choosing CitizenShipper to find responsible pet transport and for sharing your experience.

Beth, thank you for sharing such a thoughtful review! We’re so glad you had a great experience with Smoky Mountain Express and that you received many bids, giving you plenty of options for your kittens’ long-distance transport. We also appreciate you pointing out the areas where we fell short of your expectations. We never want customers to feel caught off guard by a fee, and while we provide several indicators of the fee throughout the booking process, we understand there is room to make this even clearer. We’ll certainly keep your insights in mind as we continue improving this part of the experience. The booking fee helps us invest in the platform, including driver verification and screening, customer support, platform security, an interface that supports a competitive bidding process, and protections designed to provide coverage for pets throughout the distance of their trip. We also understand your preference for having more payment protection when working with a driver. Our Secure Payment Program is available for pet shipments and provides added peace of mind by allowing CitizenShipper to handle the payment and release the funds once the transport is completed. We’d be more than happy to help you set up your next shipment using our Secure Payment Program so you have that added protection from start to finish!

Rayven, thank you for sharing your experience. We’re glad to hear that everything felt legitimate during your dog’s shipment, though we completely understand your concerns about the cost. Drivers on CitizenShipper are independent providers, and each driver sets their own bid based on the route, timing, and services they provide. There are also several factors that go into a pet shipment, including the care and attention provided throughout the journey, communication between the driver and pet owner, driver verification and safety measures, and the protections available for pets during transport. We work hard to provide a platform where pet owners can connect with safe-vetted drivers and have additional support throughout the process. We understand that the total cost can feel significant, but we appreciate you giving CitizenShipper a try and taking the time to share your experience.

Cornee, finding a pet transport option that fit both your needs and your budget can make a huge difference. We’re glad CitizenShipper helped you connect with a driver who made the transfer go smoothly and gave you peace of mind along the way. Thank you for choosing CitizenShipper and for sharing your experience with us.