CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
Written by the business, not verified by us.CitizenShipper (citizenshipper.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless process of posting transportation needs, receiving multiple competitive bids, and easily choosing trustworthy, professional drivers for their pets. Consumers highlight that drivers provide exceptional care, sending consistent photo updates, maintaining friendly communication, and ensuring total peace of mind throughout the entire journey. Some reviewers were not happy with severe communication breakdowns, unexpected schedule changes, and lengthy delays that left them completely stranded without updates. A few individuals also raised serious concerns regarding inadequate animal welfare practices during transit and perceived shortcomings in company driver vetting procedures.
Auto-generated from all reviews of this business. For reference only.They were amazing for the transport of our 13 year old dog
Patti, we’re so glad we could make the transport of your 13-year-old companion smooth and stress-free. It’s always our goal to provide safe and reliable transport for every pet, and we appreciate your trust in us.-Karla
The service gave us many choices to transport our dog from Maryland to NYC. The people we connected with gave us excellent service. I highly recommend this service.
Thank you for your kind words! We’re glad to hear that you had a positive experience and were able to find the right driver for your beloved dog. It means a lot to us that our team could provide excellent service, and we really appreciate your recommendation.-Karla
The platform is very easy to use. Very competitive as well. Glad I was able to find someone for a reasonable price on such a short notice.
Luz, we love hearing success stories like yours! We’re thrilled that the platform was easy to use and that you were able to find a driver quickly. Connecting customers with reliable drivers on short notice is exactly what we aim for, and we truly appreciate the trust you’ve placed in us!-Karla
Heather did a great job of taking care of my new girlfriend. It was a long ride and she came to me happy and healthy. Professional attitude kept me fully informed and just did a great job in general
Thank you for your kind words! We’re delighted to hear that Heather took such great care of your furry friend and kept you well-informed throughout the journey. Knowing she arrived happy and healthy after such a long ride is great to hear. We truly appreciate you taking the time to share your experience, and we’re grateful you trusted us with such an important transport.-Karla
Mike kept us updated with texts and pictures. He went above and behind….great customer service and a very nice gentlemen. I highly recommend him!!!!!
Thank you so much for sharing your experience! We’re so glad to hear that Mike went the extra mile to keep you updated with texts and photos, and that his professionalism stood out during the process. We're proud to have such dedicated drivers on our platform who deliver this level of service. We hope to see you back for your future transport needs! Michael Head of Customer Support CitizenShipper
Had to find a safe way to get my dog from Oregon to Wisconsin. My driver Sean was amazing, he updated me all along the trip. I knew my dog was safe with him.
It’s always a joy to hear when a pet’s journey goes smoothly from start to finish. We’re so glad Sean kept you updated throughout the trip and that you felt your beloved pet was safe with him. Thank you for trusting us with your dog’s transport. We would be honored to assist you again in the future if the need arises.-Karla
In an emergency situation whereby an ex-wife fell, had to rehabilitate over the foreseeable future, and could no longer handle her service dog, one can become desperate. This was our situation. Somehow, we were able to find a very friendly pet motel. This bought us enough time to find Bubbies Transport through Citizen Shipper. This service dog is a very special dog trained to detect diabetic anomalies. We couldn’t trust just anyone, but Citizen Shipper had reviews and statistics of their partners, and this is how we found Bubbies. We needed them to meet a family friend at her house to pick up all of his supplies, then drive across town to pick up our Buddy at the pet motel for transport to my brothers home. We could not have found a more professional group. We had to supply multiple addresses and coordinate multiple timetables, and Bubbies pulled it off without a hitch. What was most amazing was that we were in constant contact via GPS. What could have been a very agonizing moment ended up being fun, as my ex was also following from the hospital. Thank you Bubbies, I highly recommend you for the most valuable of cargo.
Tom, thank you for sharing your experience with us. We are truly touched by your story and honored that you trusted us during such an important and challenging time. We are so glad to hear that Buddy’s transport went smoothly and that every detail was handled with care. Stories like yours highlight the true impact of safe and reliable transport, and we are always grateful when families share these experiences with us. Thank you for your kind recommendation. We wish you, Buddy, and your family all the very best!-Karla
I recently had an outstanding experience with Guardian Transport, and I couldn't be happier with their service! They transported my two beautiful puppies from Ohio to Florida, and the entire process was seamless and stress-free. From the moment I engaged their services, the team was incredibly professional and attentive. They kept me updated with frequent pictures and messages about my puppies’ journey, which truly eased my mind during the transport. Knowing how my little ones were doing made all the difference! The care and attention they provided were commendable. My puppies arrived safely and in great spirits, which is a testament to the excellent care they received during their trip. I was genuinely impressed by their commitment to customer satisfaction and the well-being of my pets. I wholeheartedly recommend Guardian Transport to anyone needing pet transport services. Their dedication and reliability are unmatched, and I would certainly choose them again for any future needs. Thank you, Guardian Transport, for making this experience so positive!
Thank you for sharing your review with us. We are so happy to hear that Guardian Transport provided such attentive and reliable care for your puppies. It’s great to know they arrived safe, happy, and healthy, and that the frequent updates helped keep you informed and reassured throughout their trip. Stories like yours remind us why we are so passionate about connecting pet owners with trustworthy and reliable drivers. We would be honored to assist you and your puppies again in the future should the need arise!-Karla
Jason proved to be very reliable. They delivered my vehicle earlier than expected and in excellent condition. The driver was professional and trustworthy, and I felt confident throughout the delivery. In the end, they showed they can be counted on, and I’d recommend them for safe and reliable vehicle transport.
Darling, it’s great to hear how smoothly everything went with your driver! We’re glad that your vehicle arrived earlier than expected and in excellent condition. Thank you for taking the time to share your experience. We'd be honored to help again if the need arises!-Karla
Driver did everything she said she would. Communication, care, honesty, integrity, you name it
Ann, it’s always a joy to hear when a driver delivers not just the shipment, but true peace of mind. We’re glad the communication, care, and integrity you experienced made such a positive difference. Thank you for sharing your review. We'd be honored to assist you again if the need arises!-Karla
If you are looking for a service that blends reliability, professionalism, and true compassion for animals, I wholeheartedly recommend Nam Chiot Enterprise. They turned what felt like an impossible situation into a smooth and stress-free experience. Thank you, Nam Chiot Enterprise, for taking such wonderful care of Bruno! —Michael C.
Michael, thank you for your thoughtful review! We’re glad to hear that Bruno’s transport was smooth and stress-free. It's great to hear that your driver's dedication to reliability, professionalism, and compassionate care for animals made a difference. We look forward to helping you and Bruno anytime in the future!-Karla
I have to admit, I was a little nervous at first about using a website I had never heard of before, but I was pleasantly surprised and impressed! Not only was the website easy to use, I started receiving quotes for the transport of our dog across the country immediately! It was easy to respond to the people putting their bids in and we eventually found the perfect fit for our situation. Check out was easy as well!
Crystal, we appreciate the opportunity, and we're so happy to hear that the experience exceeded your expectations! We’re glad our platform made it easy for you to connect with trusted drivers and find the perfect fit for your pet's transport. We truly appreciate your trust and look forward to helping again whenever you may need us in the future!-Karla
Citizen Shipper made finding transport for my new fur baby simple and easy ! I highly recommend then for all your transport needs !
That’s wonderful to hear! We’re happy we could help make bringing your new furry family member home simple and stress-free. Congratulations on your new companion, and thank you for recommending us for transport needs. Wishing you both all the best in this exciting new chapter!-Karla
Susan Frisque of Come Bye Transport provided an excellent experience transporting my husky and blue heeler from Wasington state to Oh. She was very organized and knowledgeable. She was also very understanding and accommodating when there was a blip with the drop off time. If you need to transport your pets, rest assured they will be in good hands with Susan.
Denise, thank you for your kind words! We’re glad to hear that your driver provided a smooth and caring experience for your husky and blue heeler. It’s great to know that she was able to accommodate the timing issue and keep everything on track. We truly appreciate your trust and recommendation!-Karla
What a great company. It was so easy to post my pet transport request and I received a lot of responses immediately. It was difficult making a choice but I settled on one who transported my cat safely and quickly across the US from Az to CT. Would highly recommend this company in your search.
Stephen, thank you for sharing your experience! We’re so glad to hear the process was smooth and that your cat arrived safely in Connecticut. We know how important peace of mind is when transporting a beloved pet, and it means a lot to know we could provide that for you. We truly appreciate the trust you placed in us and would be happy to assist again should the need arise.-Karla
This service made the very stressful process of shipping our new puppy to us so awesome! The were prompt, kept us updated along the way and obviously care very much about their cargo and how we feel about the process. Would definately use them again!
Thank you for taking the time to share your review! We’re glad to hear that we were able to make the process of transporting your new puppy a positive and stress-free experience. We truly appreciate your trust in us and look forward to helping you again in the future if the need arises.-Karla
I recently used CitizenShipper to arrange transport for my puppy from Washington to Nevada, and I couldn’t be happier. The website was straightforward and easy to navigate. I quickly received several quotes, which gave me the flexibility to choose the best fit. Communication on the platform was clear and smooth, making the process stress-free. The driver I chose through CitizenShipper, Victoria, was amazing — she was kind, professional, and kept my puppy safe and happy throughout the entire journey. It really showed me the quality of drivers available on the platform. Overall, CitizenShipper gave me peace of mind and confidence in an experience that could have been stressful. I’ll definitely be using this service again and would highly recommend it to anyone needing safe and reliable transport.
Hi Yahia, We’re ecstatic to hear about your excellent experience with us! Thank you for the kind words about our platform’s ease of use and clear communication. Creating a stress-free process is exactly what we aim for, so that you can focus on the smooth transport of your pup. Kudos to Victoria as well for providing such an amazing transport service! We look forward to seeing you again on the platform soon. Best, Michael Head of Customer Support CitizenShipper
As soon as I signed up with citizenship, I received several offers to transport our puppy from Texas to New Jersey. It was a great experience with lots of options to choose from highly recommend
Nancy, We’re so glad to hear you had a great experience! It’s wonderful that you received multiple offers right away and found the right option for your puppy’s trip to New Jersey. Thank you for recommending CitizenShipper, and we look forward to helping again whenever you need safe and reliable transport in the future. Best, Michael Head of Customer Support CitizenShipper
Review for Patriot Military Moving Company I recently purchased a Piaggio MP3 three-wheel motor scooter and hired Patriot Military Moving Company to transport it from Rehoboth, MA to Washington State. I chose them because I wanted to support a company run by former service members, expecting integrity, accountability, and professionalism. Unfortunately, my experience was the exact opposite. The delivery was more than three weeks late. I live between Vancouver, BC and Bellingham, WA, and I made sure to communicate my availability. Despite that, the representative I dealt with—Jennifer Velazquez—was consistently rude and unprofessional. Every email reply I received was dismissive and vague, and I was never given a firm delivery date. Excuses piled up: at one point they even sent me a photo of a blown trailer tire to explain yet another two-week delay. When they finally promised a Sunday delivery, I waited all day with no call and no truck. Then it was pushed to Monday, then Tuesday—the busiest day of my work week. Jeanine even admitted they had broken one of my front lights and offered to replace it, but she insisted my scooter already had scratches because it was “10 years old.” That scooter was in mint condition when I bought it. At that point I suspected it had been dropped. The delivery truck finally arrived Tuesday at 2:15 PM—over two hours later than promised. Under pressure to get back to work, I signed the papers. Only afterward did I discover additional damage: scratches, paint peeling, a broken left deflector, and a broken right mirror bracket—repairs that will cost me around $300. The seller I purchased the scooter from also confirmed that Patriot Military Moving has a bad reputation and said he plans to report them as well. In short: Delivery was 3+ weeks late. Communication was rude and unprofessional. The company damaged my vehicle and tried to blame “age and scratches.” Final delivery was inconvenient, delayed, and careless. I strongly recommend that you stay away from this company. It was one of the worst customer service experiences I’ve ever had, and I regret entrusting them with my property.
We’re sorry to hear about your experience with Patriot Military Moving Company. Based on the details shared, it isn’t clear that this shipment took place through the CitizenShipper platform. CitizenShipper is a marketplace that connects customers with independent transport providers, and while we actively monitor drivers who operate through our site, we cannot directly oversee companies outside our platform. If this move did occur through CitizenShipper, we encourage you to reach out to our support team with your booking details so we can review the situation and provide assistance. Either way, we're sorry for the challenges you faced and appreciate you taking the time to share your experience. Best, Michael Head of Customer Support CitizenShipper
Be aware! It is extremely important for potential customers who use reviews on this site to make informed decisions to understand that CitizenShipper censors and removes negative reviews (even if they are honest/accurate and adhere to their policies…which they lied about in response to this honest review). Additionally, although they provide background checks, etc. on shippers, they claim not to have any real control over who is on their website. They also claim to not have any responsibility or ability to hold shippers accountable to providing refunds to customers. This means you are at the mercy of the shipper to refund your money, if at all, even if the shipper canceled on you. As you can imagine, this opens a large door for painfully delayed refunds as well as scammers to walk through completely unregulated. They allow shippers who cancel at the last minute and have a history of doing so, to continue operating on the platform regardless of the hardship and fees they create for customers. I had an issue where I chose a shipper, who at the time had no negative reviews (so I thought), and placed a deposit in advance with them. On the scheduled day of pickup, they claimed to have car issues less than an hour before they were to pick up my animal. Then, they stopped responding to my texts. For nearly a week the shipper proceeded to ignore both my attempts and (supposedly) the attempts of CitizenShipper to obtain a refund for the deposit I placed. Again, CitizenShipper will not refund a driver fee, only the booking fee (which is a site credit). In order to avoid losing additional money, I was forced to book again through the site, while still not having a refund of my deposit. The last minute booking was of course higher for a reputable shipper. I was told by CitizenShipper they received a few excuses from the shipper as to why my money was not immediately refunded. Then, they too were not able to reach the shipper at all. During this time **I reviewed CitizenShipper’s review policies and wrote a simple yet honest review**, to hopefully help others avoid the same heartache. It stated only the facts: the driver had cancelled last minute, and at that time I did not receive a refund— all true and accurate and in NO way negative or disparaging/ in violation of their policies. I saw other honest/negative reviews on this shipper show up as well at that time. Once the shipper finally resurfaced nearly a week later, they claimed CitizenShipper lied and knew the entire time as to why I hadn’t received a refund. Thankfully I eventually received my money, but not before incurring additional expenses and hardship due to the last minute cancellation and refusal of immediate refund by the shipper. Later, Citizenshipper informed me via email that my honest review was being reviewed for removal. I stated I would be willing to update my review with the current information, but that my review was accurate. MY REVIEW COMPLIED WITH THEIR POLICIES. To my surprise, when I logged in to my account, I saw a response from the shipper (who now had over a 26% cancellation rate) to my review which stated CitizenShipper knew all along why I had not received an immediate refund, and that they had attempted multiple times to refund my money with no success. To my knowledge neither of these claims in the shipper’s response were accurate, but somehow allowed to be shown to potential customers. I did not receive any communication from the shipper until they reached out nearly a week later regarding a refund, and again, was told by CitizenShipper that the shipper had stopped communicating. My review on their website was censored, and from what I can tell has been removed. I see the other negative customer reviews on this shipper’s profile have also since been removed. I will be happy to update this review if any of that changes. I was notified by CitizenShipper they would not remove this shipper from their platform, so they are likely still out there doing the same to other customers. Regardless of what CitizenShipper states in response to this review to support their reputation, these are my honest experiences. Everything stated in this review can be supported by emails and text messages, and is in no way exaggerated or meant to be disparaging. I have nothing to gain from a dishonest review, and only wish I had seen honest reviews such as mine prior to using the site. CitizenShipper has a duty to their customers to be transparent. *Censoring reviews does not allow this.* If they aren’t going to be responsible for lost shipper fees, there needs to be more stringent regulation on the shippers who operate on the platform, including penalties for such things as high cancellation rates. Thank you to CitizenShipper for proving my point and validating why I wrote this review :).
Lei, We’re very sorry to hear about your experience. Our goal at CitizenShipper is to provide a safe, transparent way to connect with reliable drivers, and we’re disappointed this shipment did not go smoothly. For context, we never remove reviews simply because they are negative. We do have a dispute process and may temporarily hide a review while investigating, but our goal is always accuracy and fairness for both customers and drivers. As part of the dispute process, a review may be partially or fully removed if it's proven to contain false information, inappropriate language, or violates our review guidelines Booking fees are handled by CitizenShipper and are refundable under certain circumstances. Deposits paid directly to drivers are not held by us, but when issues arise, we step in to contact the driver and support customers through the process. We also monitor driver performance closely, and repeated cancellations or misconduct can result in suspension or removal. While your driver did ultimately issue a refund, we understand the delay was frustrating. Your thoughts are important, and we are continuously working to strengthen accountability to better protect our customers. Thank you for taking the time to share your experience, and we're here to support you if there's anything else we can do to help. Best, Michael Head of Customer Support CitizenShipper
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