THThe M★★★★★
SCAM! They refuse to refund or ship my item
I placed an order for an *in stock* item on October 20th, and to date (December 5th) I have still not received my item. Their website states that in stock items will ship within 2-3 business days. I’ve reached out several times and “Angelou” only gives excuses as to why it still has not shipped. They even tried to adjust my order date to October 27th when I reached out, but my bank statement clearly shows the original date of purchase. I am filing a complaint with the BBB because they refuse to provide a refund or actually ship the item. Do yourself a favor and shop elsewhere!
2025-11-21
CICitizenShipper★★★★★
Be aware
Be aware! It is extremely important for potential customers who use reviews on this site to make informed decisions to understand that CitizenShipper censors and removes negative reviews (even if they are honest/accurate and adhere to their policies…which they lied about in response to this honest review). Additionally, although they provide background checks, etc. on shippers, they claim not to have any real control over who is on their website. They also claim to not have any responsibility or ability to hold shippers accountable to providing refunds to customers. This means you are at the mercy of the shipper to refund your money, if at all, even if the shipper canceled on you. As you can imagine, this opens a large door for painfully delayed refunds as well as scammers to walk through completely unregulated. They allow shippers who cancel at the last minute and have a history of doing so, to continue operating on the platform regardless of the hardship and fees they create for customers.
I had an issue where I chose a shipper, who at the time had no negative reviews (so I thought), and placed a deposit in advance with them. On the scheduled day of pickup, they claimed to have car issues less than an hour before they were to pick up my animal. Then, they stopped responding to my texts. For nearly a week the shipper proceeded to ignore both my attempts and (supposedly) the attempts of CitizenShipper to obtain a refund for the deposit I placed. Again, CitizenShipper will not refund a driver fee, only the booking fee (which is a site credit). In order to avoid losing additional money, I was forced to book again through the site, while still not having a refund of my deposit. The last minute booking was of course higher for a reputable shipper.
I was told by CitizenShipper they received a few excuses from the shipper as to why my money was not immediately refunded. Then, they too were not able to reach the shipper at all. During this time **I reviewed CitizenShipper’s review policies and wrote a simple yet honest review**, to hopefully help others avoid the same heartache. It stated only the facts: the driver had cancelled last minute, and at that time I did not receive a refund— all true and accurate and in NO way negative or disparaging/ in violation of their policies. I saw other honest/negative reviews on this shipper show up as well at that time.
Once the shipper finally resurfaced nearly a week later, they claimed CitizenShipper lied and knew the entire time as to why I hadn’t received a refund. Thankfully I eventually received my money, but not before incurring additional expenses and hardship due to the last minute cancellation and refusal of immediate refund by the shipper.
Later, Citizenshipper informed me via email that my honest review was being reviewed for removal. I stated I would be willing to update my review with the current information, but that my review was accurate. MY REVIEW COMPLIED WITH THEIR POLICIES. To my surprise, when I logged in to my account, I saw a response from the shipper (who now had over a 26% cancellation rate) to my review which stated CitizenShipper knew all along why I had not received an immediate refund, and that they had attempted multiple times to refund my money with no success. To my knowledge neither of these claims in the shipper’s response were accurate, but somehow allowed to be shown to potential customers. I did not receive any communication from the shipper until they reached out nearly a week later regarding a refund, and again, was told by CitizenShipper that the shipper had stopped communicating.
My review on their website was censored, and from what I can tell has been removed. I see the other negative customer reviews on this shipper’s profile have also since been removed. I will be happy to update this review if any of that changes.
I was notified by CitizenShipper they would not remove this shipper from their platform, so they are likely still out there doing the same to other customers.
Regardless of what CitizenShipper states in response to this review to support their reputation, these are my honest experiences. Everything stated in this review can be supported by emails and text messages, and is in no way exaggerated or meant to be disparaging. I have nothing to gain from a dishonest review, and only wish I had seen honest reviews such as mine prior to using the site. CitizenShipper has a duty to their customers to be transparent. *Censoring reviews does not allow this.* If they aren’t going to be responsible for lost shipper fees, there needs to be more stringent regulation on the shippers who operate on the platform, including penalties for such things as high cancellation rates.
Thank you to CitizenShipper for proving my point and validating why I wrote this review :).
2025-08-22Helpful 1
