CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
Written by the business, not verified by us.
Is CitizenShipper legit?
CitizenShipper (citizenshipper.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless process of posting transportation needs, receiving multiple competitive bids, and easily choosing trustworthy, professional drivers for their pets. Consumers highlight that drivers provide exceptional care, sending consistent photo updates, maintaining friendly communication, and ensuring total peace of mind throughout the entire journey.
Some reviewers were not happy with severe communication breakdowns, unexpected schedule changes, and lengthy delays that left them completely stranded without updates. A few individuals also raised serious concerns regarding inadequate animal welfare practices during transit and perceived shortcomings in company driver vetting procedures.
Auto-generated from all reviews of this business. For reference only.
Two-time customer here! Citizen Shipper has consistently connected me with responsible and caring people to drive my dog cross-country. Highly recommended for safe and reliable pet transport.
Reply from CitizenShipper2025-10-27
Thank you so much for continuing to trust CitizenShipper with your dog’s cross-country travels! We’re delighted to hear you’ve consistently found responsible, caring transporters through the platform. We're incredibly grateful for your recommendation, and we’re always here whenever you and your pup need a safe and reliable trip.
Michael
Head of Customer Support
CitizenShipper
Not having any experience with animal transport, I needed someone to lean on and Citizen Shipper was that person!
Doing background checks on these companies, providing insurance for the trip, and the superb customer service was everything I needed!
Reply from CitizenShipper2025-10-24
We’re so glad to hear that CitizenShipper helped make your first experience with pet transport a smooth one! We're so happy to know that our verification process and support team provided the confidence and peace of mind you needed. We’d be delighted to have you back on the platform anytime!
Michael
Head of Customer Support
CitizenShipper
It was easy to book and I chose a wonderful person Jim and his wife to bring our puppy !
Reply from CitizenShipper2025-10-24
Thanks so much for sharing your review! We’re so glad to hear that booking with CitizenShipper was easy and that you connected with such a great driver. Wishing you all the best with your new furry family member!
Michael
Head of Customer Support
CitizenShipper
The entire process from quote to delivery was carefully organized! No paws on the ground for my pups protection. Multiple daily video updates. Location sharing and updated delivery info as needed. My little girl responded so positively to the sweet interaction with Toyamarie.
Reply from CitizenShipper2025-10-24
We’re delighted to hear how well everything went with your transport! It sounds like Toyamarie went above and beyond with her thoughtful care and video updates. We’re so happy your little girl arrived safe, happy, and well cared for!
Michael
Head of Customer Support
CitizenShipper
We found CitizenShipper in an emergent situation with a rescue dog. From the moment I logged on I felt a since of relief and knew id be able to rescue this precious dog! I was able to find safe, reliable, transportation quickly! Our driver was so amazing and got our boy home safely! He checked in every 4 hours with pics and all! I am so relieved to have found this company and will be recommending to any and everyone that needs to transport there fur babies!
Reply from CitizenShipper2025-10-23
Melissa, it warms our hearts to hear how CitizenShipper helped you bring your rescue pup home safely. It’s great to hear that you felt at ease throughout the process and that your driver provided great care and communication. Thank you for trusting us during such an important moment and for sharing your experience with us!-Karla
Dorothy, we’re so glad to hear you had an amazing experience! Your kind words mean a lot to us, and we look forward to helping with any future shipments.-Karla
Made it easy to find a shipper and when my first one canceled they refunded me to help me book someone else. The second person i booked came through and was absolutely fantastic.
Reply from CitizenShipper2025-10-21
Selena, we’re so sorry your first shipment didn’t go as planned, but we’re really glad we could make things right and help you find a great driver. Thank you for giving us another chance. We truly appreciate the trust you placed in us!-Karla
I was really happy when I first posted about transporting two of my cats from Idaho to Texas. Within an hour or so I had 15 bids for the trip. I like that each driver profile has their own reviews and the chat function is easy to use and navigate. I've used CitizenShipper a couple times now and I will continue to go back for pet transport!
Reply from CitizenShipper2025-10-16
Corie, it’s great to know your post for cat transport received so many bids so quickly! The driver profiles and reviews really do make it easier to find the right fit, and we’re glad you found the chat feature just as convenient. We value your continued confidence in CitizenShipper and look forward to helping with future trips!
Michael
Head of Customer Support
CitizenShipper
I made a request and within 30 seconds I received quotes! There is no way I would have found these companies on my own. I had many good transport companies to choose from! Each were a bit different and one was selected that matched our needs. All interactions were positive, timely and provided the information needed! Thank you!
Reply from CitizenShipper2025-10-13
Carol, we’re delighted to hear how smoothly everything came together for you, from getting quotes to finding the perfect match! It’s wonderful to know that your interactions with the drivers were positive, timely, and informative. Thank you for choosing CitizenShipper! We’re so happy we could help connect you with trusted professionals for your shipment. Wishing you all the best, and we hope to assist you again in the future!-Karla
I am very grateful that I chose SitStayGo to transport our dog from San Diego to the Houston area. Abdul, the driver, was very responsive to our questions, and so patient and kind to our very anxious dog. He put both the dog and us at ease. He also contacted us along the way to let us know his progress and sent us a photo once he arrived. I give him my highest recommendation.
Reply from CitizenShipper2025-10-09
Joanne, we are so grateful you took the time to share your experience. We’re thrilled that your driver was able to provide such a smooth and caring transport for your dog, and that both you and your furry friend felt at ease throughout the journey. We hope to have the opportunity to assist you again in the future!-Karla
Citizen shipper is great! I had an issue with a flight nanny and had to cancel. Citizen shipper responded to my emails within an hour every time I sent one. They also got my money back from this particular flight nanny when I complained about my experience. I would use them again in a heartbeat!
Reply from CitizenShipper2025-10-08
Shelby, thank you for taking the time to share your experience! We’re so glad our team was able to step in quickly and assist with your cancellation. Ensuring that our community feels supported and heard is one of our top priorities, and we’re truly honored to know that you would choose us again.-Karla
I felt very confident in booking on this site. I appreciated the transparency of the profiles and the reviews. The driver I chose went over and beyond to make me feel comfortable and her communication was excellent. The fee was affordable.
Reply from CitizenShipper2025-10-07
Deb, thank you for trusting us with your shipment! We’re so glad to hear that our platform made you feel confident and that the transparency of the drivers' profiles and reviews helped you make your choice. We greatly appreciate your kind words and look forward to helping you with any future shipments!-Karla
I never knew of this kinda of service, received multiple bids for car to be delivered to North Carolina and also my dogs on an animal transport service. Both companies provided excellent service and provided updates along the way. So happy everything worked out so good.
Reply from CitizenShipper2025-10-07
Kitty, we’re so glad you shared your experience! It’s great that you had multiple options and that both your vehicle and pets were handled with care. We’re thrilled everything worked out so well, and we look forward to providing the same reliable service for any of your upcoming shipments.-Karla
Friendly, Timely, Price, will definitely use again.
Reply from CitizenShipper2025-10-06
Ryan, we’re so glad our service met your expectations from start to finish! It means a lot to us, and we look forward to assisting you again with your future shipments.-Karla
This company is good. They are very good at communicating every part of transport for my cats. When dealing with them very responsive and answers any questions you have. I would use them again.
Reply from CitizenShipper2025-10-06
Debra, we’re thrilled to hear that your cats’ transport went smoothly and that you felt supported every step of the way! It’s wonderful to hear that we were able to meet your expectations. Thank you for your trust, and we look forward to assisting you again with any future shipments.-Karla
Great Tool - this site was very helpful; I wasn't sure how to even go about look for what I needed and found this site. It was well laid out and easy to use. Within minutes I had multiple options. I will definitely use this again.
Reply from CitizenShipper2025-10-03
Ann, thank you for sharing your experience! We’re so happy to hear that the site made it easy for you to find exactly what you needed in just a few minutes. It’s always our goal to make the process simple and stress-free for pet owners. We look forward to helping you with any future shipments!-Karla
Citizen Shipper makes shipping a pet so easy. I have used them twice over the last four years and have had the best results. Both of the shippers I used were true animal lovers and did a great job. I will definitely use Citizen Shipper again if needed.
Reply from CitizenShipper2025-10-01
Debbie, thank you so much for your kind words! We’re so happy to hear that your pets were in such loving care and that your experiences with CitizenShipper have been smooth and worry-free. It means a lot to us that you trust us with your furry family members!-Karla
Great experience overall! Customer support is great. Highly recommend!
Reply from CitizenShipper2025-10-01
William, we’re thrilled to hear that your experience with CitizenShipper was a great one! We are so glad to hear that our customer support met your expectations. We can’t wait to assist you with your next journey for your furry friends!-Karla
Used CitizenShipper to transport a cat from Texas to Florida. The service was easy- just added my info and within minutes I had more than 10 quotes for shipping. Got the cat picked up and to Florida in less than 4 days for a reasonable price.very simple and easy.
Reply from CitizenShipper2025-09-29
Mary, thank you for sharing your experience! We’re so glad to hear that your cat’s transport from Texas to Florida was smooth and stress-free. It’s great to know that our platform made it easy to get multiple quotes quickly and that your beloved pet arrived safely in just a few days. We would be honored to assist you with any future shipments, helping make each one just as simple and seamless!-Karla
Paws and Pals Pet Transportation driven by owner Antonio was absolutely an amazing experience and I would definitely recommend him to anyone needing transportation services for their dog. He is compassionate and takes the time to make sure your pet is cared for from the moment he arrives to the moment your pet is delivered to destination. He takes breaks and walks your dog individually. He even found my Luna a dog park so she would be able to take off lead time at my request. He feeds and talks with your pet and makes them feel comfortable. Traveling is hard for animals and Antonio makes the trip so much more comfortable for them. Thank you for being our angel and delivering our baby across the country with concierge gloves Antonio.
Reply from CitizenShipper2025-09-29
Alicia, reading your review truly made our day! We’re so happy to hear that Antonio could provide such a loving and attentive experience for Luna throughout her journey. It’s great to hear that your driver was able to make her feel safe, comfortable, and even enjoy a little playtime at the dog park along the way. Thank you for sharing your experience and for recommending your driver. It means a lot to us that Luna’s trip across the country felt smooth and cared for every step of the way!-Karla
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