CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
Written by the business, not verified by us.CitizenShipper (citizenshipper.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless process of posting transportation needs, receiving multiple competitive bids, and easily choosing trustworthy, professional drivers for their pets. Consumers highlight that drivers provide exceptional care, sending consistent photo updates, maintaining friendly communication, and ensuring total peace of mind throughout the entire journey. Some reviewers were not happy with severe communication breakdowns, unexpected schedule changes, and lengthy delays that left them completely stranded without updates. A few individuals also raised serious concerns regarding inadequate animal welfare practices during transit and perceived shortcomings in company driver vetting procedures.
Auto-generated from all reviews of this business. For reference only.Was an amazing service. My grandma passed away and we needed to get her dog from Kansas City, MO to West Yellowstone, MT. I had her with me within 4 days! Excellent service and we will use again if needed.
Jamie, we’re truly sorry for your loss. We’re grateful you trusted CitizenShipper, and we’re glad we could help bring your grandmother’s beloved pet to you during such a difficult time. We’re here for you whenever you need us.-Karla
Citizen shipper may have a slightly clunky interface, but it more than makes up for it with the amazing flight nanny I got. Jenny was awesome! I got pictures and updates at every stage of the process. She brought my anxiety for the process down with every text message.
Thank you for sharing your experience! We’re glad Jenny was able to make the whole process feel easier and less stressful for you. It means a lot to hear that her updates and support helped put your mind at ease. That’s exactly what we hope for with every shipment. We appreciate your kind words and can’t wait to help you again in the future!-Karla
Hayley failed to provide transportation for my dog on the date specified in the agreement, and she let me know after 7pm the night before the pickup. She refuses to refund my deposit money even though it was her mistake not checking her schedule. Do not pay her in advance, because if something changes and even if it is her fault she will not refund your money.
Adina, we’re so sorry to hear about your experience with Hayley and completely understand how frustrating this must have been. At CitizenShipper, we strive to ensure every shipment is handled with an honest and transparent process. Please reach out to us at [email protected] so we can assist with your shipment and the deposit paid to your driver. We want to make sure this is fully and properly addressed.-Karla
They were fantastic to deal with. Melissa took wonderful care of our dog. She was in constant communication with us the entire way to Nashville. Highly recommend them.
Richard, thank you for sharing this, and I’m so glad to hear that Melissa kept you feeling at ease throughout your furry friend’s trip to Nashville. It’s great to know she provided such care and consistent communication. We’re truly grateful that you trusted us with your pet’s safe travel experience!-Karla
This site came in clutch! The airline told us that we could fly with our animals then said no 10 days before the day of travel. I happened to fall upon this site and it was a Godsend. It ended up being less expensive than the cost of doing pet cargo via the airline. I will definitely recommend this site to anyone who needs this service.
Erika, thank you for sharing your experience. Having travel plans change so suddenly can be incredibly stressful, and we’re glad CitizenShipper could step in when you needed it most. We’re happy to hear that our reliable transport network offered a smoother and more affordable option. We’re always here to support you and your pets with any transport needs!-Karla
The driver was amazing! We were at ease from pick up to delivery. He was very kind and patient with us. He gave regular updates and if I had a question he responded in a quick manner. Thank you Paws and Pathways!
Torrine, we’re so glad to hear that Paws and Pathways made your experience such a positive one! Bringing peace of mind to every pet owner is exactly what we strive for. Thank you for sharing your experience. We'd be honored to assist you again in the future!-Karla
I'm glad I chose CitizenShipper to help me find a transport for my dog Maggie. They put me in touch with many transporters and I chose one that was affordable and had great reviews. Kerry was everything I was looking for and I'm glad I chose her and trusted her with my dog Maggie
Valerie, we’re so glad Maggie had a smooth and comfortable journey! CitizenShipper is proud to offer a reliable transport network that gives pet owners plenty of choices to find the right fit. It’s wonderful to hear that your driver was exactly what you needed and that Maggie was in such caring hands. Thank you for trusting us, and we can’t wait to help you and Maggie again in the future!-Karla
My first time using this service. Having multiple choices offering bids was a welcome feature. All went well, so compliments to CitizenShipper.
Eldon, we’re so happy to hear your first experience with CitizenShipper went smoothly! Our mission is to be a trusted pet transportation marketplace where you can explore multiple options and find the perfect match for your needs. Thank you for trusting us with your transport, and we can’t wait to help you again whenever the need arises!-Karla
First, let me say my review is not of the actual shippers or the company as a whole, but the idiotic way they send quotes from people who are states away! If I'm literally going pick up 40 minutes from me, why are you sending me quotes from people in another state??? 450 to go pick up a cat is literally a flight round trip with the pet fee!!! If you do not have anybody in the local area, then just say that. If somebody has to drive to Louisiana from Alabama, of course they're going to want money for it... Totally get that, but the website should not even send me anybody who's not in the local area. So I've dealt with them before for local rides and they're amazing, but their system of pet shipping is horrible. I personally fly myself to deliver pets, and it's absurd that they're charging the same amount of a round trip flight and usually about $150 for the pet fee to go from New Orleans to LaPlace. You don't need USDA certification to go pick up a pet, I'm sorry I do this monthly. That is just ridiculous, and not required for domestic pets when the liability falls on the breeder. FYI, cats and dogs 8 weeks or less DO NOT HAVE TO BE VACCINATED!!! Another lie! Uber is a third of that rate, so operations and marketing need to be evaluated, because they're losing clients because of this. If someone can take an Uber for a third of the rate that you're charging them, they're going to take the freaking Uber. The quotes need to be coming from people within 30 miles of where the pet is at. It's just unorganized completely, and this really is a no-brainer. If you do not have people in a select area, just say that. No one's going to pay $500 for something they can get for $110 LOL. I had a client pay nearly $1,800 from Louisiana to Chicago, when I could have delivered her pet all the way to Nigeria for that in a first class seat and a hotel room. So, I do recommend this company for local rides and their lovely drivers, but that's about it. I have an MBA with a concentration on marketing, and this is just the most asinine thing I've ever seen in my life. I could literally hire a personal driver for half the rate some of these people are asking, so maybe that is what they should be doing.
Michaela, thank you for sharing your thoughts and for your kind words about our local drivers. We completely understand how receiving quotes from out-of-state drivers can be frustrating. We want to clarify that drivers on our platform are independent contractors, which gives them the flexibility to bid on shipments they are available for. Many drivers complete shipments across the country, and sometimes they may be passing through an area while completing another shipment or returning from a trip, which allows them to take on additional bookings. Regarding the booking fee, we truly appreciate your insights. The fee helps provide peace of mind and safeguards for both pets and owners through our Pet Protection Plan and Booking Assurance Guarantee, while also supporting the maintenance and operation of our platform. We truly value your review, as it helps us better understand the needs of our community. Our goal is always to make pet transport as safe, reliable, and stress-free as possible.-Karla
I just spoke to their customer service representative three years ago. There’s a company called JAZZY that lost my Papillon three years ago in the snow I was assured that the company would be removed and banned. I logged in yesterday to purchase a new puppy and lo and behold, JAZZY contacted me trying to do the transport unaware that I’m the same person that they lost my dog three years ago the support agent basically said that they’re under a review that they didn’t do anything yet. The company is lying to people saying that they will take care of their dog like is it was their child yet they lost my dog. I would highly recommend staying away from JAZZY and citizenshipper.com.
We are deeply saddened to hear about the loss of your Papillon, and we want you to know that we take this very seriously. The safety and well-being of every pet entrusted to drivers on our platform is our top priority. We would greatly appreciate it if you could contact us at [email protected] with any details about the prior investigation and the incident so we can review what happened and fully address your concerns. This information will allow us to understand the situation and ensure that our standards of care are upheld for every pet in the future. We truly appreciate your help in allowing us to do that.-Karla
I booked with them to get my puppy delivered from Illinois to West Virginia, and once I paid the booking fee, the deliver change the price and she went by a completely different name than what was listed on citizenship and had a lot of bad reviews on Facebook and when I took it to their customer service, they basically told me oh well and refused to give me a refund for the booking so I’m just out $169. I will never use this company or recommend it.
We are very sorry to hear that your experience did not meet your expectations. At CitizenShipper, our main priority is always safety-first, ensuring the well-being of pets during transport while providing our customers with peace of mind. I want to assure you that all drivers on our platform have completed our verification and screening process and are required to honor the original agreement. If an additional payment was requested, please contact us at [email protected] so we can investigate and address it appropriately. We appreciate you bringing this to our attention and allowing us to improve your experience.-Karla
Great resource to find and compare multiple companies to transport my dog across country
Thank you for your kind words! CitizenShipper is here to make comparing options simple and reliable. Thanks for letting us help get your furry friend safely across the country.-Karla
The process was very easy and would highly recommend. Thank you.
Jason, we’re thrilled to hear the process was smooth and truly appreciate your recommendation! Words like yours keep us motivated to keep improving every day. We’d be honored to help with any future shipments!-Karla
The website was very easy to navigate and I received bids quickly! Very pleased with my experience.
Wendy, we’re happy to hear that you had such a smooth experience! It’s great to know that you found the site easy to use and were able to connect with drivers quickly. Thank you for choosing CitizenShipper, and we truly appreciate your trust in us! -Karla
The service works great! I was quickly connected to people who wanted my job and booking was easy.
Katie, we’re so glad to hear that the process was smooth and easy for you! Thanks for sharing your experience and for choosing CitizenShipper.-Karla
The website was difficult to because after I accepted the service for transport, many other bidders kept me busy. Otherwise, good communication.
Sue, thank you for sharing your experience with us! We’re so glad to hear that communication went well, and we truly appreciate you letting us know about the challenges you faced with the platform. It helps us see where we can make things easier and better for our customers in the future. We’re grateful you chose CitizenShipper and hope to serve you again down the road!-Karla
Our citizenshipper driver Melisa (Kanu Delivery) did a fantastic job of delivering our new puppy. She stayed in communication throughout the process and sent videos of our puppy at each stop along the way. She provided comfort and love to the puppy and made sure it had food & water. I would recommend her to anyone transporting an animal.
JR, it means a lot to hear that your puppy was so well cared for along the way! We're delighted that Melisa provided such great communication and comfort. Thank you for trusting us with this important transport.-Karla
I had a wonderful experience with CitizenShipper. I loved being able to receive various quotes and decode which worked best for me. The driver I selected couldn’t have been a better choice. She was professional and cared a lot about my dog. She stayed in touch along the way and I was amazed when o saw her set up on her van with a number of other pets. I would recommend this service to anyone. I felt at ease the whole time he was in route.
Janine, thank you for taking the time to share your experience with us. We’re so happy to hear that everything went smoothly and that your driver took such great care of your dog. It’s great to know you felt comfortable throughout the trip and that the communication helped you stay at ease. That peace of mind is exactly what we hope every customer feels. Your kind words made our day, and we’d be honored to help you again whenever you need another shipment in the future!-Karla
Couldn’t of went better the people who transported my puppy sent videos, pictures, checked in every morning and evening.they were great. They also worked with me on scheduling conflict and kept him a few extra hours so I didn’t have to leave work.
Robin, we’re so happy to hear your puppy’s transport went perfectly! Thank you for sharing your experience; it means a lot to know your little one was in such caring hands. Wishing you and your puppy many happy adventures ahead! -Karla
The platform made finding a shipper very simple. After my initial booking fell through, they processed a refund immediately, allowing me to reschedule. The second provider was excellent and came through perfectly.
Thank you for sharing your experience! We’re glad our support team was able to step in and assist right away when your original booking changed. We’re grateful you gave CitizenShipper another chance and that your second provider came through perfectly. Thanks again for choosing us. We’re here anytime you need transport support in the future! Michael Head of Customer Support CitizenShipper
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