CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
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Is CitizenShipper legit?
CitizenShipper (citizenshipper.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless process of posting transportation needs, receiving multiple competitive bids, and easily choosing trustworthy, professional drivers for their pets. Consumers highlight that drivers provide exceptional care, sending consistent photo updates, maintaining friendly communication, and ensuring total peace of mind throughout the entire journey.
Some reviewers were not happy with severe communication breakdowns, unexpected schedule changes, and lengthy delays that left them completely stranded without updates. A few individuals also raised serious concerns regarding inadequate animal welfare practices during transit and perceived shortcomings in company driver vetting procedures.
Auto-generated from all reviews of this business. For reference only.
My experience with CitizenShipper was a positive one. My dog got lost while we were on vacation, I used their website to locate someone to transport him to me 10 hours away. Within an hour I had a plan for the next day to get my dog back. I would highly recommend CitizenShipper to anyone in need of pet transport.
Reply from CitizenShipper2026-07-06
Rebecca, we're so glad your beloved companion made it back to you safely. It truly made our day to hear that we were able to help reunite you and that you had a transportation plan in place within an hour when you needed it most. Thank you for trusting CitizenShipper as your trusted pet travel service. We wish you and your beloved dog many more happy years and wonderful memories together!
Warning. Do not use SHA Pet Transportation. I would give the zero stars if it was possible. I hired her recently to transport my pets. A drive that should have been 10 hours they took almost 24 hours. All that trip two of my dogs were sitting on the front seat floor of their car. My cats were placed in small bags where they couldn’t even stand up and they simply threw the cat litter in those small bags with them. They were never given water the entire 24 hours. They were so dehydrated when they arrived that my big dog ran to look for a toilet to drink water. I cried to see the condition in which my cats traveled in and to see my 3 dogs were never strapped for safety. This company charges you up front so that when they do the horrible job they don’t risk not getting paid. At that when I tried to complain to them about what they were doing they threatened to leave my pets stranded so I had no choice to just wait. This was a living nightmare and I’m looking for a way to get my money back for the suffering they caused to my pets. Please don’t put your poor pets through this with these people. When you call them to hire them they promise you they are equipped with everything and have a comfortable van when in fact it’s the opposite. Think about the suffering of your pets if you hire these people.
Reply from CitizenShipper2026-07-06
Michelle, we're so very sorry to hear about your experience, and we take these allegations very seriously. We have not been able to locate a booking associated with your review, so please contact us at [email protected] as soon as possible so we can identify your shipment and provide support during this time. The safety and well-being of pets is our highest priority, and any report suggesting a pet was not cared for according to our standards is something we want to investigate thoroughly. We know pets are cherished members of the family, and we want to ensure these concerns are thoroughly reviewed.
if you want the best for your pet use this company.
The woman that picked up our dog did a fantastic job of communicating ahead of time letting us know when she would arrive at the pickup location. She was in touch with us every 3 or 4 hours sending us pictures and videos each time they stopped for a potty break carefully fed our dog twice a day. In addition we were able to use live location to see where exactly they were along the way she drove really hard and made unbelievably great time. I would have given her 10 stars if possible, so please don't hesitate to ship your pet with this company or to have them pick up your pet and transport them to your new location, wonderful job Thanks again!
Reply from CitizenShipper2026-07-03
Eric, it makes us so happy to hear that your driver went above and beyond to keep you connected throughout the trip! That's exactly the kind of high-standard care that makes the CitizenShipper driver community so exceptional. We'd be honored to help you and your furry friend with any future transportation needs!
Worked well, got me in contact with someone useful
Reply from CitizenShipper2026-07-02
Ryan, we're glad our platform worked well for you and quickly connected you with the right transporter for the job. We appreciate your business and hope to help you again in the future!
Karla and her husband were punctual, communicated well, and were kind. My dog arrived in good shape after his trip from Texas to RI. K9 Transport will be bringing him back to Texas and I will definitely use their service for future trips.
Reply from CitizenShipper2026-07-02
Pam, thank you for sharing your experience! It's great to hear that Karla and her husband kept you updated along the way and got your furry friend to Rhode Island safely. We appreciate you choosing CitizenShipper and are happy our reliable transport network helped you find a team you'll trust again!
I was able to get multiple bids with indepth reviews while seeing how many trips a driver had taken. Great service.
Reply from CitizenShipper2026-06-30
Mike, thank you for the great feedback! We love hearing that our platform's features and driver profiles helped you compare bids and find the perfect match. We appreciate your business and hope to help you again in the future!
booked with Little Paws Empire. Confirmed a date and time with them, then was told abruptly with no explanation they were cancelling. No previous communication was ever provided indicating an issue before cancellation of our booking. I have screen shots of the entire conversation proving they confirmed the date and pick up location was ok minutes before cancelling.
Reply from CitizenShipper2026-06-30
Cheryl, we are incredibly sorry to hear about this experience. Last-minute cancellations without a clear explanation are completely unacceptable and certianly not the kind of experience we want customers to have.
Our support team would love the opportunity to help you rebook with a dependable driver as well as investigate this matter further. Please contact us at [email protected] so we can assist you right away.
Citizenshipper made the 1000 mile journey for Penny so EZ
Citizenshipper made the 1000 mile journey for my rescue Dog easy. So many bids, and able to select the driver meeting our needs with ease. Highly recommend! The service from Novacraft was exceptional.
Reply from CitizenShipper2026-06-30
Jason, we love hearing success stories like this. Thank you for sharing your experience! Ensuring pets travel safely is our top priority, and we're glad our bidding system gave you the options you needed. Thank you for highlighting Novacraft's great work, and thank you for trusting CitizenShipper!
CitizenShipper made finding a reliable company easy!
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I am extremely satisfied with CitizenShipper. The company I ended up choosing was AMAZING! We kept in contact from the start. Once I realized they could accommodate what I needed I booked. We are a military family about to PCS and she helped eliminate the stress of moving a pet. I sent my cat from Alaska to Nashville, then Ashley picked her up and was able to drive her to our families home. Thank you! I will be recommending again!
Reply from CitizenShipper2026-06-29
Moving a cat across states during a military PCS is a big undertaking, and we’re really glad it all worked out so smoothly for you! At Citizenshipper, experiences like yours are exactly why we focus on responsible pet transport, making sure pet parents have real peace of mind throughout the journey. Thank you for trusting us and for sharing this, Jessica!
Solid experience-the company I ended up hiring got my dog to me in two days time(really fast imo) and I cannot be more than pleased with that! I loved the service and the quality of communication was important to me!
Reply from CitizenShipper2026-06-29
Two days, one happy reunion, and a stress-free delivery is exactly the kind of outcome we love to hear about. We’re so glad your dog arrived quickly and that the communication throughout the process helped make the experience even better for you, Esteban.
At Citizenshipper, we’re proud to connect pet owners with drivers who prioritize responsible pet transport and quality care every step of the way. Thank you for sharing your experience with us!
Tina with Avalon Express was incredible. I had to have my 2 fur babies (cats) that have been my heart moved to a new home which God provided in Tennessee! I am getting remarried and my fiance' is highly allergic. Coby and Zoey were picked up on Friday in Apple Valley, CA, and arrived 2100 miles later on Tuesday in Tennessee. Tina is a wonderful communicator and let me know how they were adjusting and I believe she went above and beyond. She provided the kennel they traveled in together, I provided their food and the individual carrier to transport from my home into the van for safety purposes, and then again into their new home. First time I have ever had to do this and she really helped me emotionally with the care my fur babies received and sharing how they were doing. I highly recommend her and her services. I believe she genuinely has a caring heart for our pets and her honesty and caring heart is a gift.
Reply from CitizenShipper2026-06-26
Judi, thank you so much for sharing this beautiful story! First and foremost, congratulations on your upcoming marriage and your new home in Tennessee!
We know how incredibly emotional it is to see your fur babies head out on such a long journey for the first time. It’s wonderful to hear how Tina's constant communication, honesty, and extra care helped ease your anxiety. Going above and beyond is exactly the kind of love and safety we want for every pet. We are so proud to have transporters of her caliber on our platform!
Thank you for trusting CitizenShipper and Tina to help bring your cats safely to their new chapter. We wish you, your fiancé, and your sweet kitties all the very best!
My dog died in transit and was cremated without my permission. The person transporting my dog from Paws Over Miles - Professional Transporter stopped responding to my messages, once I asked for further details. I haven’t received pictures of my dog, updates on what state they’re in, or an explanation of what happened. I wouldn’t recommend anyone to use this service. I am beyond heartbroken and devastated.
Reply from CitizenShipper2026-06-16
We are so very sorry to hear about the heartbreaking loss of your beloved pet and the impact this has had on you and your family. We understand how important it is to have answers, communication, and support during such a difficult time. I can confirm that an investigation is currently ongoing, and our team is actively reviewing this tragic situation. Please know that we are taking your experience seriously and will do everything within our power to help prevent other pet parents from experiencing something similar. We encourage you to continue communicating with us at [email protected] so we can continue working with you.
Very fast response. Dog was picked up in Texas and at my house 15 hours later. Reasonable price but admin fee too high.
Michael Maldonado did great!
Reply from CitizenShipper2026-05-26
Mark, a 15-hour trip is no small drive, so we’re really glad Michael was able to make the transport quick and smooth for your beloved pet. Thank you for trusting CitizenShipper for your pet transportation needs, and we also appreciate your thoughts regarding the booking fee, which helps us continue supporting a safe and reliable experience for both customers and drivers throughout the transport.
Lousy company. I was ncharged $438.00 for geting a phone number of the carrier. Credit card info was sold to someone resulting in no less than 20 charges against it. You ask how do you know it was Citizen Shipper? The card was only used for them. Reached out several times to find out why such a high charge, no response.
Reply from CitizenShipper2026-05-13
Duane, we’re sorry to hear that your experience did not meet your expectations. At CitizenShipper, like most online marketplaces, a booking fee is required to complete a booking through the platform, and this also provides customers with additional benefits and protections. A detailed breakdown of all charges is displayed at checkout prior to confirming the booking. We also want to emphasize that we do not sell or store customers’ payment information, as all payments are securely processed through our trusted payment partner, Stripe. I’ve also reached out to you directly in case our initial response may have been missed and to assist with any questions or concerns you may have. We remain available to assist you at [email protected].
I’m writing this review hopefully other drivers will see this. I’ve been driving for a citizenship for over five years. I having five star rating and over a 50% review factor with them of five stars with most are less than 20%.
My very first problem with them, which was a very problematic client. Ghost to them tells them a story. They immediately suspend me without any proof, but yet they are asking me for proof from my side. They do not stand behind their drivers even after I sent them, the pictures showing the customer is lying.
Drivers beware do not work for this company. I’ve given them many years of my life to turn around and have them do this to me.
It is a sub standard company work elsewhere, trust me
Reply from CitizenShipper2026-05-07
Hi Arthur, thank you for sharing your feedback. First, we want to sincerely acknowledge your years of dedication and impressive track record on the platform. It’s never our intention to make a veteran driver feel unsupported, and we understand your frustration regarding the account restriction.
We take all allegations of property damage and shipment disputes very seriously. Our team’s role is to facilitate a fair environment by investigating claims when documentation of damage is presented by a customer. To maintain the integrity of our marketplace, it is our standard protocol to pause accounts, regardless of tenure, until a resolution is reached or the investigation is complete.
As you requested, we have moved forward with closing your account. While we are sorry to see a veteran driver leave under these circumstances, we want to ensure your side of the story is fully understood. We remain open to reviewing any additional evidence that helps clarify the situation and would welcome the opportunity to discuss a resolution should you choose to reach out to our team in the future. We wish you the best in your next steps.
I hired CitizenShipper to transport my son's dog home from California
I hired CitizenShipper to transport my son’s dog home from California. Unfortunately, due to circumstances beyond our control, the transportation was canceled by the Humane Society in California.
This was not a situation where we chose a different transporter or found a less expensive option. The cancellation was entirely outside of our control. Despite this, CitizenShipper refused to issue a refund.
I am extremely disappointed with how this matter was handled. Based on my experience, I would encourage others to carefully review their options, as there are many transportation companies that may be more willing to work with customers when unforeseen circumstances arise.
Reply from CitizenShipper2026-03-29
Debbie, we're very sorry to hear about the heartbreaking situation your family has faced. We understand that this cancellation was out of your control, and our team truly sympathizes with the situation involving your son’s dog.
To help resolve this within our operating procedures, for the booking fee, our policy provides a lifetime, transferable site credit in cases where the cancellation is not initiated by the driver. We were, however, glad to be able to process the immediate refund for your Pet Protection Plan.
We appreciate you sharing your experience, and we wish your family the very best in navigating this difficult time. If you’d like us to review anything further, our team is available at [email protected]
I registered as a transporter, and every time I try to log in and pay for my subscription, it tells me that CitizenShipper is experiencing a technical issue. Does anyone know what's going on?
Reply from CitizenShipper2026-03-14
We’re very sorry you’re experiencing this issue while trying to log in to your account. We understand how frustrating it can be to be unable to access your account and complete your payment. Please contact us at [email protected] so we can help troubleshoot the problem. If needed, we can escalate it to our engineering team to ensure it’s resolved as quickly as possible.
BUYER BEWARE! DO NOT USE THIS COMPANY'S SERVICES!
If I could rate them with a zero, I would.
I used Citizen Shipper to get my puppy from GA to South FL. The quotes came in quickly and I chose a driver. She was great! However, while my puppy was on his way to me, I discovered that this company not only had a charge of $139.99 for making a reservation through them (which I expected), but an additional charge of $169 was on my credit card for an insurance upgrade that I didn't want or authorize. Their rule is you need to cancel this BEFORE the end of the trip, which I did. I then wrote to them, because there was no phone number, and explained what happened. I had not heard back from them in a week and a half, so I followed up with an email to customer support. They informed me that an emailed response was sent to me on 2/14 which I never received. My puppy arrived on 2/15. I told them that I had not received the email. They resent it to me today with my follow-up. It was an offer to use their service in the future with a partial credit. The email had no date in which I had to respond. Since I hadn't received the email, I told Dana at the company again that I had not received the email and that I would like a full refund. To which she replied that I had not responded to the email that I didn't receive and that there is nothing that she could do. I told her that there was no respond by date in the email and it was only a week and a half ago, and she refused to help. No matter how much I tried, she would not budge. I then called my credit card company to dispute the partial charge of $169.
This company should be responsible and do the right thing in giving me a refund. Especially since I never authorized this charge.
Although the driver was great, I would NEVER recommend this service to anyone. Charging someone deceitfully is not a company that I would ever recommend, or use again.
Reply from CitizenShipper2026-02-25
Claudia, we’re really sorry to hear that your experience didn’t meet your expectations. We’re glad your driver was great, and we understand your frustration with the charge for the Pet Protection Plan upgrade. This upgrade is fully refundable as long as the shipment has not been completed, and we’d be happy to take another look at your case. We’ve also reached out via our support email with additional details and remain available to assist you.
Tim is the best. Kept me updated, right on time, and did extra things he didn't need to! My pup loves hard boiled eggs and Tim made some for her trip! Highly recommend him!
Reply from CitizenShipper2026-02-23
Hard-boiled eggs on the road? That’s next-level care, and we love hearing that detail. Thank you for choosing CitizenShipper! It’s wonderful to know one of our compassionate transporters went the extra mile to keep your pup happy and comfortable. We’d be more than happy to help with any future transport needs, Denise!
I was at a loss.our much anticipated puppy had to be returned to the breeder, who was 1200 miles away.
We found Citzen Shipper, started getting responses, and our dog was on her way in just a few days.
Our driver kept in touch with us step by step, and he was on time with pick-up and delivery, sending progress reports along the way. We got photos of a happy puppy when she arrived.
Oh, and the pricing for the service was more than reasonable.
I don't know if we just got lucky or if all the transporters in this network are this easy to work with, but I won't forget this company if I ever need to transport a pet in the future.
Reply from CitizenShipper2026-02-19
Dorothy, I can only imagine how hard it felt sending your puppy back, and I’m really glad CitizenShipper could step in when you needed it most. It’s great that the updates and photos helped give you a safe travel experience and some peace of mind along the way. We’d be honored to help with any future shipments!
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