CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
Written by the business, not verified by us.
Is CitizenShipper legit?
CitizenShipper (citizenshipper.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless process of posting transportation needs, receiving multiple competitive bids, and easily choosing trustworthy, professional drivers for their pets. Consumers highlight that drivers provide exceptional care, sending consistent photo updates, maintaining friendly communication, and ensuring total peace of mind throughout the entire journey.
Some reviewers were not happy with severe communication breakdowns, unexpected schedule changes, and lengthy delays that left them completely stranded without updates. A few individuals also raised serious concerns regarding inadequate animal welfare practices during transit and perceived shortcomings in company driver vetting procedures.
Auto-generated from all reviews of this business. For reference only.
Jayne from Nyittengale Pet Services was fantastic! Regular pics & vids & updates. It was a pleasure doing business with her.
Reply from CitizenShipper2026-07-25
Carmine, we're so glad Jayne made your experience such a positive one! The photos, videos, and regular updates throughout the trip gave you a chance to follow along every step of the journey and gave you peace of mind. It's great to hear everything went so smoothly. Thank you for choosing CitizenShipper and Jaybe! We appreciate your trust and hope we can help again whenever you need pet transportation.
I liked that CitizenShipper offered several options for me to read profiles and choose who I thought would take good care of our cat. Devin took excellent care of our cat, he communicated very well with me. I really liked the updates along the way and he sent photos so we could see her.
Reply from CitizenShipper2026-07-23
It’s great to hear you were able to find a driver through CitizenShipper who was a great fit for your cat’s journey, Holly. We’re happy Devin’s communication, updates, and photos helped you feel connected throughout the trip. Thank you for sharing your experience, and we’re glad we could help bring you peace of mind.
I had so many great responses and found the perfect transport situation! It was safe and smooth. If you need to ship your beloved pet, this will help you so much! I had no worries, no anxiety and was updated by the transported all along the way! What a great experience!
Reply from CitizenShipper2026-07-23
Kathy, it makes us happy to hear you received many offers from drivers that gave you responsible pet transport options for your furry friend. We’re glad you found the right fit and that the updates along the way helped you feel comfortable throughout the process. Thank you for trusting CitizenShipper to be part of such an important experience.
Derek, you've made our day with this review! Hearing that you had the best service ever means the world to our team at CitizenShipper. Thank you for trusting our reliable transport network with your shipment.
I had a great experience using citizenshipper. My delivery driver sent multiple updates and was able to provide pictures during transaction. Citizenshipper website was easy to navigate and they made sure I was pleased with my transaction. Will use citizenshipper again. Thank you
Reply from CitizenShipper2026-07-21
Peace of mind is exactly what we hope every shipment brings. We're thrilled your driver kept you informed with updates throughout the trip and that you found the CitizenShipper website easy to use. Thank you for trusting us with your shipment!
Amazing. Wonderful loved Lili my transporter. My experience was a 10 out of 10!
Reply from CitizenShipper2026-07-20
Elan, thank you for making our day with such a wonderful review! We're thrilled to hear Lili provided a 10 out of 10 experience and made your transport such a positive one. Thank you for choosing CitizenShipper and for helping us continue to be a top-rated pet transport marketplace.
UR HORRIBLE JUSTICE FOR KOLDO UR DRIVERS WERE TRANSPORTING HIM MY FRIENDS DOG AND HE WAS DRUG TRAFFICKING DRUGS AND KOLDO WENT MISSING THEN FOUND IN A SHELTER I DONT RECOMMEND THIS PLACE TO ANYONE THEY ARE DANGEROUS
Reply from CitizenShipper2026-07-20
Rosina, we are deeply shocked and incredibly concerned to read this. The safety, security, and well-being of transported pets are absolute priorities, and we take allegations of criminal activity or pet endangerment with zero tolerance.
First and foremost, we are relieved to hear that Koldo has been found and is safe in a shelter, but we know how incredibly traumatic this entire experience must be for both you and your friend.
Please contact our team immediately at [email protected] with the booking details. We want to help get to the bottom of this right away. Please reach out so we can take immediate action.
Loved my experience here. My transporter Ricardo was the best! I received updates throughout the day and Louie arrived to our destination happy and well taken care of!
Reply from CitizenShipper2026-07-20
Mai, we're happy to hear Louie arrived happy and well cared for! Keeping pet owners informed throughout the journey is an important part of the experience, and we're glad you felt confident from pickup to delivery. We appreciate you choosing CitizenShipper and Ricardo, and hope we'll be able to help again whenever you need pet transportation.
It was very easy to post and get quotes for pet transport on this site. The transporter we chose was FANTASTIC. Great communication, kept in touch via GPS the entire trip and kitty arrived safe and when expected. I would highly recommend CitizenShipper to anyone that need to transport their furbaby!
Reply from CitizenShipper2026-07-20
Lori, we're so glad the process of finding a transporter was easy and that you found someone who was a great fit for your fur baby. We believe pet owners should have the information they need to make a confident decision, from comparing quotes and reviews to staying connected throughout the trip. It's great to hear your cat arrived safely and right on schedule. Thank you for recommending CitizenShipper.
When I first booked a transporter on the CitizenShipper platform to transport my pet, I thought their route would be more direct. Upon learning after booking that the transporter was actually planning on taking my pet on a much longer route, I had second thoughts. The customer service team at Citizen Shipper made it easy for me to cancel that original booking and transfer my booking fee to a much better transporter option for my dog.
Reply from CitizenShipper2026-07-17
Thank you for sharing your experience, Lucia. We’re glad our Customer Support team was able to help you make a change and find a transporter you felt more comfortable with for your dog’s trip. We understand how important it is to feel confident when trusting someone with a beloved pet, and we’re happy we could help provide that peace of mind.
The delivery agent did a fantastic job. Kept us informed and our puppy happy on her trip across the United States.
Reply from CitizenShipper2026-07-16
Nelson, it's great to hear that your puppy had a happy, comfortable journey across the country and that your driver kept you informed every step of the way. We appreciate you choosing CitizenShipper and are happy we could help you connect with a transporter who made the journey a positive experience.
The site provided many options for drivers with ratings. Very easy to use and connect with driver. The driver I chose was excellent. He provided many updated through the journey with her. Would definetly use again.
Reply from CitizenShipper2026-07-16
Lynne, it's great to know that CitizenShipper made it easy to find and connect with the right driver for your pet's journey. Being able to compare transporters, read reviews, and choose the one that best fits your needs is an important part of the experience. We are also happy to hear your driver gave you peace of mind by keeping you updated throughout the trip and taking such good care of your fur baby! We hope we're able to help again whenever you need pet transportation.
AVL made the whole thing enjoyable and surprisingly quick. Blessing 48 hours after picking up two very special Shih tzus 3000 mi away they came right up to my door at 4:30 in the morning with my two boys. :
Tina presented them to me out on the driveway and then came into the house what a wonderful person she is.
They sent photos as they made their travels they made contact with my email and text along the way,
When they got here they let me know right when they were pulling up and did a video of the reunion. If ever need be again I would definitely use nobody but them.
Reply from CitizenShipper2026-07-16
Janelle, a 3000 mi trip is quite an adventure for two little Shih Tzus, and we're so happy to hear everything went so smoothly. It’s wonderful that the updates, photos, and even the reunion video helped make the experience so special for you. Thank you for choosing CitizenShipper to connect with a driver committed to responsible pet transport, and for trusting us to be part of such an important trip.
I felt a sense of safety and security in knowing that citizen shipper vetted all drivers and made sure they were safe and capable. I found the idea of putting deciding on the bid helpful and liked the idea of having choices. The process seems organized and reputable.
Reply from CitizenShipper2026-07-16
Kim, knowing our driver vetting process gave you confidence from the beginning is wonderful to hear. We're happy the bidding process felt organized and gave you the flexibility to choose the transporter that was right for you. At CitizenShipper, giving pet parents peace of mind is one of our biggest goals, and we're so glad that came through in your experience.
The driver was excellent -
Prompt - kept us informed and we felt very pleased with the overall experience and how to book.
Reply from CitizenShipper2026-07-15
Thank you all for taking the time to share your experience! We're delighted to hear that your driver kept you informed throughout the journey and that booking through CitizenShipper was easy from the start. Knowing the experience gave you peace of mind is exactly what we hope for every pet family we serve.
What an amazing experience, The communication from the moment I booked the transport was great. then we received constant updates, pictures through the process. I also highly commend the Drivers, great to work with and took great care of our Dog( Stella). I would highly recommend this service
Reply from CitizenShipper2026-07-15
Will, it's wonderful to hear that Stella was so well cared for from the moment she was picked up until she arrived. Knowing the updates and photos helped you stay connected throughout the trip makes us smile. Thank you for choosing CitizenShipper, and we're glad your experience reflected the kind of responsible pet transport we strive to make possible every day.
Jayne was the best!!! Very very reasonable price and she took great care of both dogs that I got. She was also very patient with me and the dogs. I just can't say enough about my experience. I will most definitely use her services again!!!
Reply from CitizenShipper2026-07-14
Annette, nothing makes us happier than hearing a story like this! We're so glad Jayne provided such attentive transport care for both of your dogs and that her patience made the experience even better. Thank you for sharing your experience with CitizenShipper!
everyone I had to deal with, from the administration to the driver was wonderful and professional. My Erika was delivered right to my door, she was calm relaxed and obviously had a pleasant ride from PA to FLA ..
Reply from CitizenShipper2026-07-13
Elizabeth, thank you so much for the review! We’re so glad our team and driver could provide a smooth, professional, and stress-free journey for Erika from Pennsylvania to Florida. Hearing that she arrived calm and relaxed at your doorstep is the best feedback we could ask for!
Great Timing. Excellent updates and care. Highly recommend.
Reply from CitizenShipper2026-07-13
Debbie, thank you for choosing CitizenShipper and for highlighting the great timing, updates, and care you received. We truly appreciate the trust you placed in us with your shipment, and we'd be honored to help again in the future.
Easy to use website, allowing access to a variety of options. The information shared allowed us to make informed choices when arranging cross country transport for our parrot.
Reply from CitizenShipper2026-07-13
Staci, we're delighted to hear that planning your parrot's cross-country journey felt straightforward! It's great to know the variety of options and information helped you make an informed decision. At CitizenShipper, we believe an honest and transparent process is essential to helping customers feel confident when choosing the right driver for their shipment.