CitizenShipper connects people who need to transport their beloved pets and most important, hard-to-ship itemss — like cars, motorcycles, and furniture — with trusted and reliable transportation professionals. Our online marketplace makes it fast and affordable for shipping customers to find the ideal transporter to match their needs, budget and schedule.All CitizenShipper transporters are background-checked to provide an extra level of security and trust, and our industry-leading customer support team helps ensure an easy and worry-free experience from start to finish.Shipping has never been simpler!
Written by the business, not verified by us.CitizenShipper (citizenshipper.com) has a 4.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. 88% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the seamless process of posting transportation needs, receiving multiple competitive bids, and easily choosing trustworthy, professional drivers for their pets. Consumers highlight that drivers provide exceptional care, sending consistent photo updates, maintaining friendly communication, and ensuring total peace of mind throughout the entire journey. Some reviewers were not happy with severe communication breakdowns, unexpected schedule changes, and lengthy delays that left them completely stranded without updates. A few individuals also raised serious concerns regarding inadequate animal welfare practices during transit and perceived shortcomings in company driver vetting procedures.
Auto-generated from all reviews of this business. For reference only.This was a very smooth process from booking to delivery of my sheep! I will use Citizenshipper and Jason again.
Kelley, we're so glad to hear your sheep arrived happily and safely! We're grateful to have drivers like Jason who help make CitizenShipper a trusted pet travel service through the care they provide on every trip. We look forward to helping with your next journey!
My dogs and cats had a very comfortable trip across the USA. They were safe and truly cared for; would 100% recommend!
Sheldon, knowing your furry family members were comfortable throughout their cross-country trip is exactly what we hope for! Thank you for choosing CitizenShipper and for recommending us. Providing peace of mind while your pets travel safely is what we're all about.
My two cats, Mimi and Henry, are family. Sam T took exceptionally good care of them on the long journey from Florida to Connecticut. Sam provided regular updates and included photos so I could see that my two cats were doing just fine. He showed up to pick them up as scheduled, and I was able to coordinate easily for their arrival in Connecticut. This is EXCELLENT service that I would HIGHLY RECOMMEND to anyone looking to transport their furbabies anywhere.
Lorraine, we're so glad to hear that your driver Sam, kept you updated with photos and made coordinating Mimi and Henry's trip from Florida to Connecticut easy. Reviews like yours highlight the care our knowledgeable drivers bring to every trip and what makes the CitizenShipper community so special. Thank you for sharing your experience and for reminding others what a difference that level of care can make.
Excellent company entered my needs and received many bids to ship an elderly dog. The site included reviews and ratings which helps when deciding. The shipper I used from their site was excellent.
Lynne, we know that finding the right transporter for your senior companion can make all the difference! We're so glad the reviews and ratings gave you confidence and helped make your experience a positive one. At CitizenShipper, we're proud to provide a platform where consistently high ratings help customers make informed choices, and we're glad that was reflected in your experience.
CitizenShipper was easy and I found an amazing gal to bring our baby kitten to us. The site and the communication and notifications were great. Marlayne delivered our kitten from Eugene, Oregon to Seattle, Washington.
Karri, welcoming a new kitten home is such a special moment! We're so glad your little one was in good hands with Marlayne on the trip from Eugene to Seattle. Thank you for sharing your experience with CitizenShipper. We're grateful to know our community is filled with compassionate transporters.
Sharon was hands down one of the best decisions I made during this whole process. She was quick to communicate, flexible with pickup in Austin TX, and actually delivered Hunter to Washington state ahead of schedule. You can tell she genuinely cares about the animals in her care, and that made me feel completely secure in my choice. Sharon is trustworthy, dependable, and clearly loves what she does. She is the real deal. Trusting someone with your pet across that many miles is nerve wracking, but Sharon put me at ease from our very first conversation! I would absolutely book her again and recommend her to anyone needing pet transport!
Tany, it's great to know that Sharon made such a long journey from Austin, TX to Washington feel easy with her communication, flexibility, and genuine care. Trusting someone with your pet isn't always easy, so knowing Sharon made you feel confident from your very first conversation is especially meaningful. We're glad CitizenShipper helped you find a transporter who was the right fit, and we truly appreciate your recommendation!
By far the BEST pet transporter ever!!!!! Professional, caring and fast. The driver over delivered! He got my parrot to me in record time! Best part is that I got live updates along the trip with photos and map records.
Barry, thank you for sharing your experience! We're so glad to hear your parrot arrived safely and that the driver you selected exceeded your expectations and provided peace of mind through their regular live updates! At CitizenShipper, we're proud to provide a platform where pet owners can connect with reliable, reviewed transporters who prioritize the safety and well-being of every animal in their care. We appreciate you choosing us and hope we'll be able to help again whenever you need pet transportation in the future.
Incredible experience. I recommend CitizenShipper to anyone that needs pets transport, we used Pets and Pathways LLC to take our dog literally across the country, Utah to Maine, and they took such great extra care of our dog.
Charlee, a journey from Utah to Maine is no small trip, and we're honored CitizenShipper could help bring your dog home safely. It's wonderful to hear Pets and Pathways took such great care of your pup along the way. Thank you for your recommendation, and we're happy the experience gave you peace of mind from start to finish.
Paul did an amazing transporting my mother in law’s dog from Arizona to Ohio! He sent us videos and updates along the way, which gave us comfort in knowing that Sasha was OK! He was so great that Sasha wanted to get back into his car when he arrived to his final destination♥️!
Christy, it sounds like Sasha made a lifelong friend along the way! We're so happy to hear that the videos and updates gave your family peace of mind, and that the journey to Ohio was such a positive experience. Thank you for choosing CitizenShipper and for trusting our reliable transport network with your beloved companion.
This was the 2nd time using this platform and it was very easy to log in, post my request and then get immediate feedback/bids from potential vendors. When one vendor could not meet my needs I got quick help from customer service and a credit and found a new provider quickly. I highly recommend.
Thank you for choosing CitizenShipper for the second time! We design our marketplace to make finding vetted, professional transporters as easy as possible. While we always aim for a perfect first match, we know that plans change, which is why our Booking Assurance Guarantee and support team are always ready to step in and help you pivot smoothly. We truly appreciate your recommendation and are here to help whenever you need transport in the future!
CitizenShipper made it easy to connect with and compare pet transport people!
James, we're so glad the process was simple and easy to navigate. Thank you for choosing CitizenShipper to compare transporters and find the right fit for your beloved pet.
the experience was very great everything when smoothly!
Zack, we're so glad to hear your transport went smoothly and that CitizenShipper helped provide a safe travel experience! Thank you for choosing us, and we hope to assist you again in the future.
My cat transport driver understood how important my cat is to me and he was actually early with the drop off my cat was going from Ohio to Virginia. He also kept me posted about the trip the whole way. I would recommend this driver to anyone and everyone
Melanie, knowing your cat was in caring hands from Ohio to Virginia is exactly the kind of experience we hope every pet parent has. We're so glad CitizenShipper helped connect you with a driver who kept you updated every step of the way and made the journey feel worry-free. Thank you for trusting us with such an important trip and for recognizing the peace of mind that comes with great communication.
Kara took care of my fur baby and I appreciate the communication and staying on top of everything and updating all the way till the end. She was very sweet and pleasant to work with. I would recommend friends and family to her
It’s always wonderful to hear when a transporter makes such a positive impression. Thank you for choosing CitizenShipper. Kara's consistent communication and updates are exactly the kind of care that helps bring peace of mind throughout the journey, and we're grateful for your recommendation.
Fantastic experience!!! Awesome care given to my skittish cat. Over 1100 miles and Adam K took excellent care of her. No escapes (which happened on her previous moving day), and arrived safe and sound. Adam K even brought her crate into her new home before opening the door to let her out, just in case. He gave multiple updates during trip. everything went on time as promised. Adam K’s quote was more than fair. I would absolutely use citizen shipper again.
Susan, thank you for taking the time to share your experience! It's wonderful to hear that your furry friend arrived safely after such a long journey. We're so glad Adam took the extra precaution of bringing her crate inside before opening it, giving her a safe and comfortable start in her new home. Thank you for choosing CitizenShipper and for trusting one of our experienced transport professionals with such a special member of your family!
Very easy to work with and did exactly what they said that they would do.
Kevin, thank you for your kind words! We're so glad to hear that your experience with CitizenShipper was easy and that everything went as expected. We truly appreciate your support and hope we can help again in the future!
Wonderful experience, from beginning to end. Would definitely recommend and use again.
Mike, thank you for taking the time to leave such a kind review! We're so happy to hear that you had a great experience with CitizenShipper from start to finish. We truly appreciate your trust and are always here if you need transportation services dedicated to pet safety in the future!
The people that delivered my dog were phenomenal and did an amazing job. Everything from communication to pictures was above and beyond my expectations so I appreciate them. The problem I have is the fee that I had to pay just to get their information and use them. It is extremely excessive to have to pay hundreds of dollars just to be able to find the person to ship my animal. And before you tell me what you feel is a justified service for the price, you can never convince me that it is an acceptable amount. I could hire directly to the carrier and save myself a couple hundred dollars that could go to the person actually taking care of my animal.
Ronnie, thank you for sharing your experience. We're happy to hear your driver provided such great care and kept you updated throughout your pet's journey. We also understand your frustration with the booking fee, and your point it can feel like an added cost just to connect with a transporter. The fee is not simply for contact information, it helps support the secure marketplace behind the booking, including access to vetted transporters, marketplace oversight, customer support, secure payment handling, and protections like our Booking Assurance Guarantee and Pet Protection Plan. For pet shipments, those safeguards matter because customers are trusting someone with a beloved animal, not just an item. That said, we appreciate your honest feedback and recognize that we can do a better job making the value of the booking fee clearer before customers commit.
We found PawTrek Transport through Citizen Shipper. Our cats made it safely and well care for all on a cross country move.
An, thank you for trusting CitizenShipper with a cross-country move! We're so happy to hear that PawTrek Transport took great care of your cats and that they arrived safely. We're proud to connect pet owners with professional pet movers who make journeys like yours a little easier!
I had a great experience on CitizenShipper. My adopted dog was driven from Texas to NY. It was an easy process to find a trusted driver. The company I worked with took such great care of him. I have nothing but great things to say!
Claire, bringing your adopted pup all the way from Texas to New York is such a special journey, and we’re so glad we could be part of it. It’s wonderful to hear that CitizenShipper helped you find a trusted driver and that your transporter provided the care and attention your new companion deserved. Thank you for trusting us with such an important trip and for recognizing the value of safe, responsible pet transport.
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