Unauthorized Charges and No Refund – Beware of SuperAntiSpyware!
I’ve been a loyal SuperAntiSpyware customer for many years, but this experience has completely changed my opinion. When my automatic renewal of $64.97 hit my credit card, I noticed another charge of $19.95 just four days later! When I contacted support, they claimed I had signed up for tech support at $19.95 a month — which I absolutely did NOT. Can you imagine! $19.95 a month!!! They agreed to cancel the tech support, but here’s the shocking part: they refused to refund the $19.95! This was for a service I never ordered, never used, and canceled within a week (charge was on 8/20, canceled on 8/26). This is completely unacceptable and feels like a shady billing practice. If this is how they treat long-time customers, I can’t recommend SuperAntiSpyware to anyone. Be careful with their auto-renewal and watch your statements closely! Update 9/1/25: I cancelled my subscription and disputed both charges with my credit card. I was given a full refund.