Terrible after sales support
Edit: this seems to be a misunderstanding as a I used the channel in the reply below to lodged a ticket and got through and got a prompt outcome. Still I don't know why my initial emails didn't get through and it was a frustrating experience not being able to contact them. Changed this from 1 to 3 star given there's good and bad experience. I initially contacted Grammarly to request a refund for an annual subscription that auto-renewed by mistake. Unfortunately, I can’t use Grammarly since my company only allows limited third-party programs. They asked me a few questions, and I tried to reply several times across 3–4 separate attempts but every single one failed to go through. I even reached out to their general support email (support at grammarly.com ), but that also bounced back. I then went to their website to submit a support ticket, but the support page simply won’t load. At this point, it feels like their support system is either permanently down or I’ve been blocked so they don’t have to answer my query. Overall, this has been a terrible after-sales support experience.